marietheauthor
Level 1 (12 points)
Desktops

Q: How long does it take for revised edition to show up?

I uploaded my first iAuthor iBook to the iBooks store on 7th.

This took a long time to upload.

I decided to make a revised edition.

I created a shorter movie instead of the trailer that was attached.

I uploaded this as a revised version successfully.

When I checked, some things had changed, like the description (which has to be redone each time a revision is done), the genre, age, etc.

However, the old video was still included in the new version.

 

Is there a waiting time for the revised version to appear?

 

Why does the description and in my case, added screenshots (not in first edition) appear and the media is not revised?

 

Thanks to anyone who can help.  Marie

iMac, Mac OS X (10.4), upgraded to Capitain today

Posted on May 9, 2016 11:42 PM

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marietheauthor

Q: How long does it take for revised edition to show up?

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  • by judysings,Helpful

    judysings judysings May 11, 2016 7:14 AM in response to marietheauthor
    Community Specialists
    May 11, 2016 7:14 AM in response to marietheauthor

    Hello marietheauthor,

     

    If you are having trouble getting your iBook revisions published in the iTunes Store, take a look at the information in the resource below:

    Authors & Book Publishers - Frequently Asked Questions

    I can’t find the answer to my question. Where can I get additional help?

    Apple provides support to iBooks Store authors and publishers via email and phone:

    • Send an email to ibooks_applicationsupport@apple.com
    • If you have an Apple ID enabled for iTunes Connect, you can contact the iBooks Publisher Support team by phone, Monday through Friday from 7 a.m. to 5 p.m. (PT). Local phone support is available in English in the countries listed below.
                                                                                                                                                                                  
    Austria0800 070 267
    Australia1300 307 504 
       (Note that this is a low tariff number.)
    Denmark8025 1619
    France0805 540 117
    Germany0800 664 5307
    Italy800 915 902
    Netherlands0800 0201 578
    Norway8005 6951
    Spain900 812 687
    Sweden020 100 528
    U.K.0800 975 0615
    U.S.+1 (877) 206-2092 
       (Toll-free from U.S. and Canada.)

    International calling rates may apply elsewhere.

     

    Take care,