maikol_IT

Q: imessage doesn't work anymore

hi everyone,

i'm having serious troubles with imessage. i have a wifi ipad 4 with ios8 and a mac mini with mavericks.

until two days ago everything worked ok and i didn't upgrade anything. suddenly imessage stopped working. i changed my appleID password but now i cannot log in anymore (password is correct since i can log into my apple id account).

Any suggestion?

thanks

iPad, iOS 8.3

Posted on May 10, 2016 1:21 AM

Close

Q: imessage doesn't work anymore

  • All replies
  • Helpful answers

  • by D.Cohen,

    D.Cohen D.Cohen May 10, 2016 1:28 AM in response to maikol_IT
    Level 6 (8,424 points)
    Desktops
    May 10, 2016 1:28 AM in response to maikol_IT

    You can see this article for iMessage troubleshooting. Maybe it will help you. If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support

  • by maikol_IT,

    maikol_IT maikol_IT May 10, 2016 1:44 AM in response to D.Cohen
    Level 1 (4 points)
    Applications
    May 10, 2016 1:44 AM in response to D.Cohen

    many thanks for the advice, but the problem is that if i go to Settings>Messages i no longer find the "button" to turn on or off. there's only the request of appleID and password.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) May 10, 2016 11:48 AM in response to maikol_IT
    Level 9 (73,279 points)
    Applications
    May 10, 2016 11:48 AM in response to maikol_IT

    Hi,

     

    I am following the whole iChat Community - meaning I get an email fro every post that is made there, which is where this Thread started off.

     

    You Original Post does not say if it is the iPad or the Mac that is having problems.

     

    iMessages have there own Servers.

    On the Mac in System Preferences > iCloud there is nothing for Messages (or iMessages) iTunes, FaceTime, Game Centre, iBooks or several other non iCloud login places).

     

    The iMessages servers check the Apple ID site for the password details.

    Also the iPhone and iPads using iOS use the Serial Number as well as the Login info to create a device specific login.

    This also happens on the Mac version.

     

    The combo of the Apple ID , Password and Serial Number generates an Auth Token for IDS in the Keychain.

    In Applications/utilities open KeychainAccess.

    Set "Login" top left.

    Set "Passwords" lower left.

    On the right find the item that reads  "IDS: yourAppleID- Auth Token" where the italics bit is your Apple ID email.

     

    In the Apple Icon Menu top left use the Menu to open "About this Mac".

    In the Mavericks version click the line that tells you the Mac OS X version

    This will be the Build Number (another way Apple Counts the versions)

    Click it again and it will reveal the Serial Number.

    Don't tell us but is it present ?

     

    If it is try these two things (test Messages again in between)

    How to Reset NVRAM on your Mac - Apple Support

     

    Safe Boot

     

    If it does not work - and we are talking about the Mac - then you will have to contact Apple Support (Apple Care)

    Level one responders are Script led and trying to solve Software and Hardware issues under Apple Care.

    Tell them you have an Apple ID issue.

    As the Devices can be blocked individually at the server your Apple ID in iMessages has become blocked on the Server.

    Apple are aware that this sometime happens but not why it happens.

     

    You are likely to need to ask to speak to someone higher.

    They still may want to do some further test and data gathering.

    You WILL NOT need to Update to the last version of Mavericks if you are not using it.

    You WILL NOT need to Upgrade to the next or later OS version.

    You WILL NOT need to Reinstall as the issue is at the server end.

    Ask to be bumped higher if you are not getting anywhere.

    Ask the person to check your ID for it's  use by you Mac on the server.

     

    It might take the engineers to be involved and sometime you get told it will take 24 hours to reset.

     

    We have not found a quicker method or set of word that gets this sorted any faster.

     

     

     

    3Sigcopy2.png

    7:48 pm      Tuesday; May 10, 2016

     

      iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     iPhone and an iPad (2)
  • by maikol_IT,

    maikol_IT maikol_IT May 10, 2016 2:30 PM in response to Ralph Johns (UK)
    Level 1 (4 points)
    Applications
    May 10, 2016 2:30 PM in response to Ralph Johns (UK)

    thanks ralph for the reply. actually imessage doesn't work on both the mac mini and the ipad. tomorrow i will follow your advices and see what happens. can i ask you if this kind of apple support is free of charge?

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) May 11, 2016 12:02 PM in response to maikol_IT
    Level 9 (73,279 points)
    Applications
    May 11, 2016 12:02 PM in response to maikol_IT

    Hi,

     

    Apple Care - the support I suggested you phone - do offer a free service for Devices and Software for periods after your have bought the device.

    In addition if the issue is an Apple ID issue this also tends to be free to fix.

     

    Any other call outside of the Apple Care period is based on a cost per call basis.

     

    If the iPhone is not logging into iMessages then look in Settings > Messages > Send and Receive.

    In here the Number should be ticked.

    It is normally greyed out so that the User cannot change anything but I have seen mine lose the tick to make it active twice in the Past.

    If this has happened then the number becomes deregistered after a period which means then that the Sync between the devices fails.

     

     

     

    3Sigcopy2.png

    8:02 pm      Wednesday; May 11, 2016

     

      iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     iPhone and an iPad (2)
  • by maikol_IT,

    maikol_IT maikol_IT May 24, 2016 5:12 AM in response to Ralph Johns (UK)
    Level 1 (4 points)
    Applications
    May 24, 2016 5:12 AM in response to Ralph Johns (UK)

    I eventually had to contact apple care. there was a problem on my ID and they had to transfer the procedure to apple engineers. now imessage works fine.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) May 24, 2016 11:46 AM in response to maikol_IT
    Level 9 (73,279 points)
    Applications
    May 24, 2016 11:46 AM in response to maikol_IT

    Glad to hear it is working.

     

    Thank you letting us know.

     

     

    3Sigcopy2.png

    7:46 pm      Tuesday; May 24, 2016

     

      iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     iPhone and an iPad (2)