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Helpful answers
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May 10, 2016 7:04 AM in response to Trung1412by ManSinha,Back up to iTunes
Restore to factory defaults using iTunes
See if issue resolves
If it does - restore backup
If not -
Please make a Genius appointment at an Apple Store, or go to another authorized service provider.
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May 12, 2016 6:50 AM in response to ManSinhaby Trung1412,i was restore and it doesn't work... have anything can fixed??
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May 12, 2016 6:54 AM in response to Trung1412by ckuan,After a restore or reboot, fingerprint will not work. You need to use the passcode first then you can use the fingerprint again.
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May 12, 2016 9:20 PM in response to ckuanby Trung1412,I set my passcode first after a restore or reboot .. but fingerprint don't work. I just go to Iservice wait them check and reply
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May 12, 2016 9:34 PM in response to Trung1412by ManSinha,Trung1412 wrote:
I set my passcode first after a restore or reboot ..
Those are different processes
Did you do a complete restore like I suggested?