problemswithsyncing

Q: Trouble syncing my iPhone 5s to iTunes

When I plug my iPhone 5s into my computer and iTunes opens, I go through each category (Photos, Music, Apps, etc.) and check/select only the items I want to be synced over to my iPhone.  Despite not selecting to have ANY of my photos sync over to my phone, multiple random albums from my iPhoto remain on my phone after syncing.  Additionally, iTunes says that "Documents and Data" are taking up 8.26 GB of space on my phone, and I would like to decrease that amount of space being taken up, but I have no idea what on my phone would even be included in "Documents and Data."  Any help with either problem would be much appreciated.  Thank you!

iPhone 5s, iOS 9.3.1

Posted on May 10, 2016 7:55 AM

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Q: Trouble syncing my iPhone 5s to iTunes

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  • Helpful answers

  • by RockstarKB,Apple recommended

    RockstarKB RockstarKB May 10, 2016 7:59 AM in response to problemswithsyncing
    Level 3 (767 points)
    iPhone
    May 10, 2016 7:59 AM in response to problemswithsyncing

    Mostly Document & Data Space is used by App Data so Restore the iOS of the Device via iTunes & Setup it a New Device & Restore Backup

     

    And also Turn OFF Automatic Syncing in iTunes

  • by FoxFifth,Apple recommended

    FoxFifth FoxFifth May 10, 2016 8:08 AM in response to problemswithsyncing
    Level 7 (26,282 points)
    iPhone
    May 10, 2016 8:08 AM in response to problemswithsyncing

    The following from Keep your photos safely stored and up to date on all your devices - Apple Support  may help remove the synced photos from the phone:

    Stop syncing all photos

    1. Open iTunes on your computer and connect your iPhone, iPad, or iPod touch.
    2. Click on the device icon in iTunes.
    3. Click Photos.
    4. Deselect "Sync Photos" then click "Remove photos."
    5. Click Apply.

    If that doesn't work, try the following: Delete photos and video synced from iTunes when you can’t access the originals - Apple Support

  • by problemswithsyncing,

    problemswithsyncing problemswithsyncing May 10, 2016 9:41 AM in response to RockstarKB
    Level 1 (4 points)
    iPhone
    May 10, 2016 9:41 AM in response to RockstarKB

    Thank you for your response!

     

    In the bar at the bottom of the computer screen in iTunes that says how much space each category is taking up on my phone, it says that my Apps are taking up 4.08 GB, and Documents & Data is taking up 8.27 GB.  So if Apps is a separate category, how is Documents & Data made up of app data

     

    Additionally, I have never even noticed Documents & Data in that summary bar at the bottom of the screen until today.  Is it a new addition with the software update?   Also, if I restore my iPhone from the latest backup, (which has the unwanted photos on my phone and has Documents & Data taking up 8.27 GB of space), won't my restored phone be exactly the same as it is now?

  • by problemswithsyncing,

    problemswithsyncing problemswithsyncing May 10, 2016 9:46 AM in response to FoxFifth
    Level 1 (4 points)
    iPhone
    May 10, 2016 9:46 AM in response to FoxFifth

    Thank you for your response!

     

    Unfortunately, I already have the box next to "Sync Photos" unchecked and applied, and that hasn't seemed to work. 

     

    Because I have indicated in iTunes that none of my photos will be synced to my phone, I believe that the only photos on my iPhone should be those in my camera roll.  But that is not the case.  And I am not sure how to get rid of the random albums on my phone, since according to my computer, no photos are syncing to my phone.

  • by FoxFifth,

    FoxFifth FoxFifth May 10, 2016 12:43 PM in response to problemswithsyncing
    Level 7 (26,282 points)
    iPhone
    May 10, 2016 12:43 PM in response to problemswithsyncing

    problemswithsyncing wrote:

     

    Thank you for your response!

     

    Unfortunately, I already have the box next to "Sync Photos" unchecked and applied, and that hasn't seemed to work.

     

    Because I have indicated in iTunes that none of my photos will be synced to my phone, I believe that the only photos on my iPhone should be those in my camera roll.  But that is not the case.  And I am not sure how to get rid of the random albums on my phone, since according to my computer, no photos are syncing to my phone.

     

    Did you also try the following (last line from my previous post)?  Delete photos and video synced from iTunes when you can’t access the originals - Apple Support