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All replies
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Helpful answers
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May 10, 2016 11:40 AM in response to stevejobsfan0123by ChitlinsCC,Agree - mostly - if it was "clearly different" as I illustrated, it would be mo' betta IMHO.
A plain grey Apple logo? With an "R" in the middle? Icons are a tough design row to hoe, particularly when they get "small"
A green balloon with a white Apple logo in the center?
Apple doesn't do as much graphic design work as they used to. San Francisco was their first font in 20 years!
I'm not holding my breath
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May 11, 2016 2:45 PM in response to ChitlinsCCby Diana.McCall,Just to return to the topic, here Apple TV 2 - all of my apps are completely gone! No help after restore and reset. is a case where I made some fairly standard suggestions, and my post was recommended. But we have no indication whether the OP's issue was a simple network problem, or something more complex. I suppose we have to assume that no news is good news, since there are no further posts. Since the question was already marked solved, the poster has no inclination to mark it. I notice someone else has started a more specific thread complaining of no help from boilerplate. Of course, many posters are so concise in their problem descriptions that it's hard to grasp the specifics that make their case special.
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May 11, 2016 2:56 PM in response to Diana.McCallby ChitlinsCC,Diana.McCall wrote:
Just to return to the topic, here Apple TV 2 - all of my apps are completely gone! No help after restore and reset. is a case where I made some fairly standard suggestions, and my post was recommended. But we have no indication whether the OP's issue was a simple network problem, or something more complex. I suppose we have to assume that no news is good news, since there are no further posts. Since the question was already marked solved, the poster has no inclination to mark it. I notice someone else has started a more specific thread complaining of no help from boilerplate. Of course, many posters are so concise in their problem descriptions that it's hard to grasp the specifics that make their case special.
this is common - and no way to "legislate proper protocol"
this is what SJF and I are talking about... it is not "significantly visually different" from an OP awarded Greenie
boilerplate is generally PERFECT for premade, illustrated answers - a lot of times, OPs are not thorough in reading and/or acting upon the contents. I often preface a link with "Read this article carefully, then act appropriately" - often not getting any return to report even if I add "Be sure and come back and tell us how it worked out."
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May 11, 2016 3:55 PM in response to Diana.McCallby babowa,Those questions are always marked "solved"
general question for anyone:
I looked at the thread you linked to and yes, your answer is "recommended", but I do not see a "solved" there. Maybe I missed it. Did you get 2 emails - one for the recommended and one for the solved? I do not believe that an answer is automatically categorized as solved because it wound up with an AR (Apple Recommended).
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May 11, 2016 4:39 PM in response to babowaby gail from maine,★HelpfulI just compared an actual "Solved" response for me with a "Recommended" response from me, and the Solved one specifically and in bright green letters says "Solved" with the checkmark next to it. It also shows that it was marked as Solved by the OP.
The recommended is outlined in green like the solved, but it says "Recommended" in gray lettering, and no "Solved". It shows that it was recommended by Apple.
Both have a green checkmark next to the question in the list view. I'm guessing because Apple wants to help people find responses that they determine are good answers for others with the question to have? Also, as was pointed out earlier, a large percentage of responses never get even an acknowledgement from the poster, so I think Apple wants to provide a more pro-active path to helping people find good troubleshooting steps or solutions.
GB
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May 11, 2016 4:39 PM in response to gail from maineby Diana.McCall,I see! The green checkmark in the list view made me think it was marked solved. As you say, it makes sense to do that, since the question does have a likely answer. And certainly, my answer is not marked solved in the thread view. There are some subltlties in understanding what all this really means.
Thanks
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May 11, 2016 4:55 PM in response to gail from maineby babowa,That's what I thought; in fact, I've noticed that I will pretty regularly get an AR when the OP does not return and Apple thinks this is a good answer (or something like that). And, I have wondered about some AR's - in fact, I reported one post as it was not only blatantly wrong, but dangerous even though someone awarded it an AR.
@ Diana:
Stick around and pretty soon you will either a) know all the little "subtleties" and/or b) simply ignore some/all of the badges, etc which are all part of the new gamification system. Personally, I ignore it and do what I came to do: try to help people and learn something along the way.
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May 11, 2016 4:59 PM in response to babowaby Demo,I Have been looking at my AR's for a while now, and I see a few that were marked as helpful, but I still have not come across one that was marked as solved. I do recall getting the email notifications for the helpful response and then getting the AR email sometime later, however.
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May 11, 2016 5:15 PM in response to babowaby ChitlinsCC,babowa wrote:
That's what I thought; in fact, I've noticed that I will pretty regularly get an AR when the OP does not return and Apple thinks this is a good answer (or something like that). And, I have wondered about some AR's - in fact, I reported one post as it was not only blatantly wrong, but dangerous even though someone awarded it an AR.
SNIPThat "someone" Apple employee is the Community Specialists - who, as I have read often, are tasked with looking into OPosts that receive no replies after 24 hours... I can cite many instances of CommSpecs answering LONG before that time has elapsed beginning abruptly several months ago.
Methinks that Apple must have hired some entry level folk to do CommSpec tasks which now include ARs - may be why a "clearly wrong" answer got marked?
My last AR was simply "Pick a method to Contact Apple Support" - (that's all of the post).
Apple's Recommendations may begin to have a much bigger role in things like "top search results" - that's what I'd do if I ran the zoo.
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May 11, 2016 6:23 PM in response to ChitlinsCCby bobseufert,I hate Apple Recommends. So much for the old "Apple doesn't read the Forum" balony we use to tell the users.
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May 11, 2016 6:38 PM in response to bobseufertby ChitlinsCC,you sound you need a noun. you're welcome to borrow one of mine... balderdash, bunk, drivel, piffle, poppycock, rubbish, twaddle (don't overuse the bold ones, they're my favorites)
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May 11, 2016 7:07 PM in response to Diana.McCallby gail from maine,Yes - it is a riddle, wrapped in a mystery, inside an enigma....
But thanks for the question and the impetus to figure out to the extent that we could, what the subtle nuances are for the Apple Recommends posts!
I don't think I would have ever really noticed!
Cheers,
GB
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May 11, 2016 7:11 PM in response to gail from maineby bobseufert,Fortunately we have more like this. It sounds like you had a good grasp on he ARs right from the beginning.
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May 11, 2016 7:26 PM in response to bobseufertby ChitlinsCC,I remember that one... we said it needs to "stick out like sore thumb" as I recall
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May 11, 2016 7:46 PM in response to ChitlinsCCby bobseufert,As true now as it was then. If they ran out of colors put a double lined rectangle around the ARs , something to show they are different.