Apple Watch
Q: anyone else having issues receiving digital sketches, but no issue sending them?
I am not receiving any digital sketches, but can send them just fine. Apple Watch has been rebooted twice. Any suggestions?
Apple Watch, watchOS 2.2
Posted on May 10, 2016 11:23 AM
by Jonathan UK,Solvedanswer
Apple Watch
Hi
After pairing your watch with an iPhone, you may need to wait an hour or more before you can receive a Digital Touch.
If the issue persists, work through these troubleshooting steps in order.
- In the Contacts app on your iPhone:
- Check that you have a single contact card of your own and that it contains only your Apple ID email address and your iPhone number.
- Check that the contact card for each person to whom you are sending Digital Touches ("recipients") contains their iPhone phone number and their own Apple ID email address.
- On your iPhone, go to: Settings > Mail, Contacts, Calendars > in the Contacts section, check that My Info is using your contact card.
- On your iPhone, go to: Settings > General > Siri > My Info - check that your contact card is selected.
- Via a web browser, sign in to Manage Your Apple ID: https://appleid.apple.com/
- In the Account section, under Contactable At, check that your own iPhone number and/or email address(es) are listed (and no-one else's).
- Delete old iMessage conversations with each recipient - on your iPhone and Apple Watch:
- iPhone: Messages app > swipe left on a message thread > delete.
- Watch: open the Messages app (from the Home screen, which is accessed via single press on the Digital Crown) > swipe left on a message thread > tap on Trash / Delete.
- Set new Messages conversations to start from your iPhone's phone number:
- iPhone: Settings > Messages > Send & Receive > scroll to Start New Conversations From > choose your iPhone phone number.
- Check the email addresses at which you can be reached via iMessage:
- iPhone: Settings > Messages > Send & Receive > under You Can Be Reached by iMessage At > enable (with a check mark) your Apple ID email address (do not enable any others that are not solely yours).
- On your iPhone in the Watch app: My Watch > General > Reset > tap on Reset Sync Data:
- You will not see anything happen after tapping it (the process runs in the background, invisibly to the user).
- Wait for a minute or so (to allow contacts data to be erased and replaced on your watch).
- Disable and re-enable iMessage on your iPhone:
- iPhone > Settings > iMessage > toggle off / on again.
- Restart both your iPhone and your watch (turn both off together, then restart your iPhone first):
- To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off. To restart: press and hold the side button until you see the logo.
Also ask each recipient to follow the equivalent process on their iPhone and watch.
More information:
Posted on May 10, 2016 1:39 PM