qpmedia
Level 1 (8 points)
Desktops

Q: Fault CR2: 0xffffff81fc03472c Keeps Happening

Can anyone help me understand what's causing my MacBook Pro to crash? Started happening a little more than a week after upgrading to El Capitan. Apple Store told me my hard drive was failing, so I replaced it with an SSD, but the problem is still happening.

 

Anonymous UUID:       7C034767-98F4-DB13-E4F7-C83D16F555A6

 

 

Tue May 10 18:11:54 2016

 

 

*** Panic Report ***

panic(cpu 0 caller 0xffffff8023bce40a): Kernel trap at 0xffffff7fa6b50a79, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff81fc03472c, CR3: 0x0000000027fa3000, CR4: 0x00000000000626e0

RAX: 0x0000000080000000, RBX: 0x000000000000016c, RCX: 0x000000000000016b, RDX: 0x000000000000016b

RSP: 0xffffff820d793cd0, RBP: 0xffffff820d793cf0, RSI: 0xffffff81fc034180, RDI: 0xffffff8045bf2200

R8:  0xffffff820d793d88, R9:  0xffffff7fa6b14c3a, R10: 0xffffff7fa6d3f700, R11: 0x0000001e348ff336

R12: 0x000000000000000f, R13: 0x0000000000000000, R14: 0xffffff81fc034180, R15: 0xffffff8045bf2200

RFL: 0x0000000000010206, RIP: 0xffffff7fa6b50a79, CS:  0x0000000000000008, SS:  0x0000000000000000

Fault CR2: 0xffffff81fc03472c, Error code: 0x0000000000000002, Fault CPU: 0x0, PL: 0

 

 

Backtrace (CPU 0), Frame : Return Address

0xffffff820d793960 : 0xffffff8023adab12

0xffffff820d7939e0 : 0xffffff8023bce40a

0xffffff820d793bc0 : 0xffffff8023bec273

0xffffff820d793be0 : 0xffffff7fa6b50a79

0xffffff820d793cf0 : 0xffffff7fa6b5116e

0xffffff820d793d50 : 0xffffff7fa6b67978

0xffffff820d793d70 : 0xffffff7fa6b0fb13

0xffffff820d793e30 : 0xffffff7fa6b0fbd5

0xffffff820d793e70 : 0xffffff7fa6a93dcc

0xffffff820d793ea0 : 0xffffff7fa6a9b7c3

0xffffff820d793ec0 : 0xffffff7fa6a9b292

0xffffff820d793ef0 : 0xffffff80240b4956

0xffffff820d793f40 : 0xffffff80240b27c1

0xffffff820d793f80 : 0xffffff80240b28b6

0xffffff820d793fb0 : 0xffffff8023bc8e27

      Kernel Extensions in backtrace:

         com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C743 3]@0xffffff7fa6a91000->0xffffff7fa6afcfff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff 7fa433d000

            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0 xffffff7fa4418000

         com.apple.AMDRadeonX3000(1.4.2)[DC7D7378-4B4D-393A-B7E6-1ECE99B6AA42]@0xffffff7 fa6b0b000->0xffffff7fa6f65fff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff 7fa433d000

            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0 xffffff7fa4418000

            dependency: com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C743 3]@0xffffff7fa6a91000

 

 

BSD process name corresponding to current thread: kernel_task

 

 

Mac OS version:

15E65

 

 

Kernel version:

Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64

Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839

Kernel slide:     0x0000000023800000

Kernel text base: 0xffffff8023a00000

__HIB  text base: 0xffffff8023900000

System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

 

 

System uptime in nanoseconds: 129731390489

last loaded kext at 10960992334: com.sophos.kext.sav 9.4.52 (addr 0xffffff7fa421b000, size 28672)

loaded kexts:

com.sophos.kext.sav 9.4.52

com.sophos.nke.swi 9.4.52

com.blackmagic-design.desktopvideo.iokit.framebufferdriver 10.6.5

com.apple.driver.AppleBluetoothMultitouch 90.3

com.apple.driver.AudioAUUC 1.70

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.AGPM 110.21.18

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.ApplePolicyControl 3.12.6

com.apple.driver.AppleMikeyDriver 274.7

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleHDAHardwareConfigDriver 274.7

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.kext.AMDFramebuffer 1.4.2

com.apple.driver.AppleHDA 274.7

com.apple.iokit.IOBluetoothSerialManager 4.4.4f4

com.apple.AMDRadeonX3000 1.4.2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleBacklight 170.8.9

com.apple.driver.AppleIntelHD3000Graphics 10.0.0

com.apple.driver.AppleSMCLMU 208

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.4f4

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleHV 1

com.apple.kext.AMD6000Controller 1.4.2

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0

com.apple.driver.AppleMuxControl 3.12.6

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleRAID 5.1.0

com.apple.driver.AppleUSBTCButtons 245.4

com.apple.iokit.IOBluetoothUSBDFU 4.4.4f4

com.apple.driver.AppleUSBTCKeyEventDriver 245.4

com.apple.driver.AppleUSBTCKeyboard 245.4

com.apple.driver.AppleIRController 327.5

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AppleSDXC 1.7.0

com.apple.iokit.AppleBCM5701Ethernet 10.2.0

com.apple.driver.AirPort.Brcm4360 1040.1.1a6

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.usb.AppleUSBUHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.driver.IOBluetoothHIDDriver 4.4.4f4

com.apple.driver.AppleMultitouchDriver 304.10.2

com.apple.driver.AppleHIDTransport 5

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSurface 108.2.1

com.apple.driver.DspFuncLib 274.7

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOAcceleratorFamily2 205.3

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.4f4

com.apple.iokit.IOBluetoothFamily 4.4.4f4

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleHDAController 274.7

com.apple.iokit.IOHDAFamily 274.7

com.apple.iokit.IOAudioFamily 204.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.CoreCaptureResponder 1

com.apple.kext.AMDSupport 1.4.2

com.apple.AppleGraphicsDeviceControl 3.12.6

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.12.6

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleUSBMultitouch 250.5

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.driver.AppleXsanScheme 3

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 6.0.2

com.apple.iokit.IOAHCISerialATAPI 2.6.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOFireWireFamily 4.6.0

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.usb.AppleUSBUHCI 1.0.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

Model: MacBookPro8,2, BootROM MBP81.0047.B2C, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 1.69f4

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In

Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x0D9B, -

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x0D9B, -

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.24)

Bluetooth: Version 4.4.4f4 17685, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@193,0,0

Serial ATA Device: Samsung SSD 850 EVO 1TB, 1 TB

Serial ATA Device: HL-DT-ST DVDRW  GS31N

Serial ATA Device: WDC WD20EURS-63S48Y0, 2 TB

Serial ATA Device: WDC WD20EURS-63S48Y0, 2 TB

USB Device: USB 2.0 Bus

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Keyboard Hub

USB Device: FA GoFlex Desk

USB Device: Apple Keyboard

USB Device: IR Receiver

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

Thunderbolt Device: My Book Thunderbolt Duo, Western Digital, 1, 26.2

MacBook Pro, OS X El Capitan (10.11.4), null

Posted on May 10, 2016 3:43 PM

Close
qpmedia

Q: Fault CR2: 0xffffff81fc03472c Keeps Happening

  • All replies
  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 10, 2016 3:49 PM in response to qpmedia
    Level 10 (122,382 points)
    Apple Music
    May 10, 2016 3:49 PM in response to qpmedia

    com.sophos.kext.sav 9.4.52

    com.sophos.nke.swi 9.4.52

    com.blackmagic-design.desktopvideo.iokit.framebufferdriver 10.6.5]



     

    Start with removing the blackmagic driver then restart your Mac to test.

     

    https://help.livestream.com/hc/en-us/articles/213119557-Installing-Uninstalling- Blackmagic-Design-Drivers


    The Sohpos a/v software has been known to cause kernel panics on Macs as noted from the results of an Apple Support Communities search here.


    Anti virus software is unnecessary on a Mac running v10.11 El Capitan > About System Integrity Protection on your Mac - Apple Support

  • by qpmedia,

    qpmedia qpmedia May 10, 2016 3:47 PM in response to Carolyn Samit
    Level 1 (8 points)
    Desktops
    May 10, 2016 3:47 PM in response to Carolyn Samit

    Thank you. I removed the BlackMagic software and will see if it stops.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 10, 2016 3:50 PM in response to qpmedia
    Level 10 (122,382 points)
    Apple Music
    May 10, 2016 3:50 PM in response to qpmedia

    Ok. Keep us posted.

  • by qpmedia,

    qpmedia qpmedia May 11, 2016 6:55 PM in response to Carolyn Samit
    Level 1 (8 points)
    Desktops
    May 11, 2016 6:55 PM in response to Carolyn Samit

    Unfortunately, a lil more than 24 hours after removing BlackMagic AND Sophos, the system crashed again . I literally don't know what else to do.

  • by qpmedia,

    qpmedia qpmedia May 11, 2016 7:09 PM in response to qpmedia
    Level 1 (8 points)
    Desktops
    May 11, 2016 7:09 PM in response to qpmedia

    I missed that link yesterday on removing the BlackMagic drivers. I didn't do that. I just dragged all the BlackMagic apps to Trash. I just ran the uninstall using the dmg. I'l give it another 24 hours to see if it crashes again.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 May 11, 2016 7:34 PM in response to qpmedia
    Level 9 (58,704 points)
    Photos for Mac
    May 11, 2016 7:34 PM in response to qpmedia

    Please post an EtreCheck report of your system, we can then look for obvious issues. Please click the link,download and install the app. Then copy and paste the complete report into your reply to this message. We can then take a look for the cause.

     

    If you want to learn what EtreCheck is, just click the link.

  • by qpmedia,

    qpmedia qpmedia May 11, 2016 7:51 PM in response to qpmedia
    Level 1 (8 points)
    Desktops
    May 11, 2016 7:51 PM in response to qpmedia

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-05-11 22:47:21

    Download EtreCheck from https://etrecheck.com

    Runtime 1:41

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is restarting

     

    Hardware Information: ⓘ

        MacBook Pro (15-inch, Early 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro8,2

        1 2.2 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                8 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 98

     

    Video Information: ⓘ

        Intel HD Graphics 3000

        AMD Radeon HD 6750M - VRAM: 1024 MB

            Color LCD 1680 x 1050

            DELL U2312HM 1920 x 1080 @ 60 Hz

     

    System Software: ⓘ

        OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        Samsung SSD 850 EVO 1TB disk0 : (1 TB) (Solid State - TRIM: No)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 999.86 GB (610.96 GB free)

     

        HL-DT-ST DVDRW  GS31N   ()

     

        WDC WD20EURS-63S48Y0 disk1 : (2 TB) (Rotational)

            EFI (disk1s1) <not mounted> : 210 MB

            disk1s2 (disk1s2) <not mounted> : 2.00 TB

            Boot OS X (disk1s3) <not mounted> : 134 MB

     

        WDC WD20EURS-63S48Y0 disk3 : (2 TB) (Rotational)

            EFI (disk3s1) <not mounted> : 210 MB

            disk3s2 (disk3s2) <not mounted> : 2.00 TB

            Boot OS X (disk3s3) <not mounted> : 134 MB

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple, Inc. Keyboard Hub 2 TB

            Seagate FA GoFlex Desk 2 TB

            disk2s1 (disk2s1) <not mounted> : 32 KB

            FreeAgent GoFlex Drive (disk2s3) /Volumes/FreeAgent GoFlex Drive : 2.00 TB (1.62 TB free)

            Apple Inc. Apple Keyboard

        Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

            Western Digital My Book Thunderbolt Duo

     

    Configuration files: ⓘ

        /etc/sudoers, File size 1302 but expected 2299

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Applications/Toast 11 Titanium/Spin Doctor.app

        [not loaded]    com.hzsystems.terminus.driver (4 - 2011-10-11) [Support]

     

            ~/Library/Services/ToastIt.service/Contents/MacOS

        [not loaded]    com.roxio.TDIXController (2.0 - 2013-10-19) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    8 Apple tasks

        [loaded]    154 Apple tasks

        [running]    76 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    41 Apple tasks

        [loaded]    155 Apple tasks

        [running]    93 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-04-12) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-10) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2016-02-14) [Support]

        [loaded]    com.cisco.anyconnect.gui.plist (2013-08-30) [Support]

        [running]    com.epson.Epson_Low_Ink_Reminder.launcher.plist (2012-05-13) [Support]

        [running]    com.epson.eventmanager.agent.plist (2012-05-08) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-04-09) [Support]

        [not loaded]    com.oracle.java.Java-Updater.plist [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-05-10) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-10) [Support]

        [loaded]    com.adobe.SwitchBoard.plist (2013-11-07) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2016-04-12) [Support]

        [loaded]    com.adobe.agsservice.plist (2016-04-12) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-04-15) [Support]

        [running]    com.blackmagic-design.DesktopVideoHelper.plist (2016-05-01) [Support]

        [running]    com.cisco.anyconnect.vpnagentd.plist (2013-08-30) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-04-09) [Support]

        [loaded]    com.linksys.linksysconnect.daemon.plist (2014-09-25) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-05-09) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2013-09-13) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-12-06) [Support]

        [not loaded]    com.oracle.java.Helper-Tool.plist [Support]

        [failed]    com.prey.agent.plist (2015-04-24) [Support]

        [loaded]    com.sonos.smbbump.plist (2014-06-22) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2013-10-14) [Support]

        [failed]    com.adobe.ARM.[...].plist (2014-03-25) [Support]

        [running]    com.akamai.single-user-client.plist (2015-09-23) [Support]

        [running]    com.nds.pcshow.plist (2013-11-17) [Support]

        [loaded]    com.nds.pcshow.uninstall.plist (2014-05-06) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        WDDriveUtilityHelper    Application  (/Applications/WD Drive Utilities.app/Contents/Resources/WDDriveUtilityHelper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        OneDrive    Application  (/Applications/OneDrive.app)

        OpenDNS Updater    Application Hidden (/Applications/OpenDNS Updater.app)

     

    Other Apps: ⓘ

        [running]    com.adobe.CCLibrary.110432

        [running]    com.adobe.CCXProcess.110752

        [running]    com.adobe.acc.AdobeDesktopService.130592.2C769B03-D16F-427B-9BE6-8C3167AFC05C

        [running]    com.adobe.accmac.111072

        [running]    com.getdropbox.dropbox.69152

        [loaded]    com.microsoft.OneDrive-mac.6432

        [running]    com.opendns.OpenDNS_Updater.147232

        [running]    com.yourcompany.WDDriveUtilityHelper.130912

        [loaded]    409 Apple tasks

        [running]    204 Apple tasks

     

    Internet Plug-ins: ⓘ

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]

        FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-21) [Support]

        QuickTime Plugin: 7.7.3 (2016-03-12)

        AdobePDFViewerNPAPI: 15.016.20039 - SDK 10.11 (2016-05-10) [Support]

        AdobePDFViewer: 15.016.20039 - SDK 10.11 (2016-05-10) [Support]

        Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-21) [Support]

        Default Browser: 601 - SDK 10.11 (2016-03-12)

        LogMeIn: 1.0.961 - SDK 10.7 (2013-10-25) [Support]

        LogMeInSafari32: 1.0.961 - SDK 10.7 (2013-10-25) [Support]

        SharePointBrowserPlugin: 14.5.3 - SDK 10.6 (2015-07-25) [Support]

        Silverlight: 5.1.30514.0 - SDK 10.6 (2014-09-28) [Support]

     

    Safari Extensions: ⓘ

        iTube Studio - iSkysoft Studio - http://www.iskysoft.com (2014-08-06)

     

    3rd Party Preference Panes: ⓘ

        Akamai NetSession Preferences (2015-09-23) [Support]

        Flash Player (2016-04-15) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 999.86 GB Disk used: 388.90 GB

        Destinations:

            My Book Thunderbolt Duo [Local]

            Total size: 4.00 TB

            Total number of backups: 55

            Oldest backup: 9/29/15, 11:22 PM

            Last backup: 5/11/16, 10:07 PM

            Size of backup disk: Excellent

                Backup size 4.00 TB > (Disk size 999.86 GB X 3)

     

    Top Processes by CPU: ⓘ

             7%    WindowServer

             2%    fontd

             1%    kernel_task

             1%    mdworker(9)

             0%    AdobeCRDaemon(3)

     

    Top Processes by Memory: ⓘ

        1.10 GB    kernel_task

        524 MB    mds_stores

        508 MB    softwareupdated

        213 MB    mdworker(9)

        164 MB    Dropbox

     

    Virtual Memory Information: ⓘ

        8.66 GB    Free RAM

        7.33 GB    Used RAM (3.30 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        May 11, 2016, 10:05:01 PM    /Library/Logs/DiagnosticReports/backupd_2016-05-11-220501_[redacted].cpu_resour ce.diag [Details]

            /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd

        May 11, 2016, 09:50:58 PM    Self test - passed

        May 10, 2016, 08:01:41 PM    /Library/Logs/DiagnosticReports/backupd_2016-05-10-200141_[redacted].cpu_resour ce.diag [Details]

        May 10, 2016, 08:01:36 PM    /Library/Logs/DiagnosticReports/PluginProcess_2016-05-10-200136_[redacted].cras h

            com.apple.WebKit.PluginProcess - /System/Library/Frameworks/WebKit.framework/Versions/A/PluginProcess.app/Conten ts/MacOS/PluginProcess

        May 10, 2016, 07:21:19 PM    /Library/Logs/DiagnosticReports/PluginProcess_2016-05-10-192119_[redacted].cras h

        May 10, 2016, 06:56:46 PM    /Library/Logs/DiagnosticReports/backupd_2016-05-10-185646_[redacted].cpu_resour ce.diag [Details]

        May 10, 2016, 06:11:54 PM    /Library/Logs/DiagnosticReports/Kernel_2016-05-10-181154_[redacted].panic [Details]

        May 10, 2016, 05:55:58 PM    /Library/Logs/DiagnosticReports/rpcsvchost_2016-05-10-175558_[redacted].cpu_res ource.diag [Details]

            /usr/libexec/rpcsvchost

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 May 11, 2016 8:00 PM in response to qpmedia
    Level 9 (58,704 points)
    Photos for Mac
    May 11, 2016 8:00 PM in response to qpmedia

    Continue testing and see if the problem goes away, if it does then you likely found the cause.