GusJaramillo

Q: My Apple Watch suddenly died

I bought an Apple Watch in December 2015 and yesterday it suddenly died. I plugged it to its charger but it didn't turn on. Is it a problem that I can solve by myself? If negative, I have an additional problem. I bought the product in USA but I live in Qatar. My next trip to the US will be after warranty expiration.

 

Thanks in advance for your suggestions.

Apple Watch

Posted on May 11, 2016 1:20 AM

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Q: My Apple Watch suddenly died

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  • by Carolyn Samit,Solvedanswer

    Carolyn Samit Carolyn Samit May 11, 2016 1:29 AM in response to GusJaramillo
    Level 10 (120,569 points)
    Apple Watch
    May 11, 2016 1:29 AM in response to GusJaramillo

    Hi..


    "Is it a problem that I can solve by myself?"



    Hopefully, yes.

     

    Try the troubleshooting steps mentioned here >  If your Apple Watch doesn't respond or won't turn on - Apple Support

  • by GusJaramillo,Helpful

    GusJaramillo GusJaramillo May 11, 2016 4:21 AM in response to Carolyn Samit
    Level 1 (4 points)
    Apple Watch
    May 11, 2016 4:21 AM in response to Carolyn Samit

    Thanks, but where's the troubleshooting? All I see following your recommendation is a ">".

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 11, 2016 2:17 AM in response to GusJaramillo
    Level 10 (120,569 points)
    Apple Watch
    May 11, 2016 2:17 AM in response to GusJaramillo

    Click right on this link >    If your Apple Watch doesn't respond or won't turn on - Apple Support

     

    If for some reason you can't click that link, this is what is included in the Apple Support page...

     

    If your Apple Watch doesn‘t respond or won‘t turn on

    Your Apple Watch might have a black screen that doesn’t respond when you touch it or press buttons. Or maybe your Apple Watch begins to turn on, but gets stuck during start up.

    If your screen is black or frozen

    If your Apple Watch is in Power Reserve or has a low battery, it won't respond to wrist gestures or taps on the screen. To wake your Apple Watch, press the side button. You should see the time on screen.

    • If you see just the time, you need to exit Power Reserve. Continue holding the side button until you see the Apple logo. This might take up to 10 seconds.
    • If you see  next to the time, you need to charge your Apple Watch.

    If you still need help, try to force your Apple Watch to restart. Press and hold the Digital Crown and side button for at least 10 seconds until you see the Apple logo. Forcing your Apple Watch to restart won't erase information or return your device to factory settings.If you see the Apple logo, but your Apple Watch displays a black screen after it restarts, and you hear a description of what's on the screen, the VoiceOver screen curtain might be on. To turn off VoiceOver:

    1. Open the Watch app on your iPhone.
    2. Tap General > Accessibility > VoiceOver.
    3. Turn Screen Curtain off, then turn VoiceOver off.

    If you don’t have your iPhone, you can ask Siri to turn off VoiceOver:

    1. Press and hold the Digital Crown until your Apple Watch taps you.
    2. Say “Turn off VoiceOver.”

    If your Apple Watch turns on, but gets stuck during start up

    If you see the Apple logo or a red exclamation mark during startup, and your Apple Watch appears to restart or never fully starts up, contact Apple Support.

  • by GusJaramillo,

    GusJaramillo GusJaramillo May 11, 2016 2:56 AM in response to Carolyn Samit
    Level 1 (4 points)
    Apple Watch
    May 11, 2016 2:56 AM in response to Carolyn Samit

    Thanks Carolyn, I couldn't see the link because I'm at work using a PC and the link was not properly displayed. I'm had already tried these tips before seeking help in this forum, but none of them revived my device.

  • by Carolyn Samit,Helpful

    Carolyn Samit Carolyn Samit May 11, 2016 4:20 AM in response to GusJaramillo
    Level 10 (120,569 points)
    Apple Watch
    May 11, 2016 4:20 AM in response to GusJaramillo

    Sorry to hear nothing helped.

     

    At some point you need to contact Apple Support.

     

    Try this phone number >  00800100356


    It's the only one available for Qatar on Apple's support page > Contact - Official Apple Support




    **  I have a PC running Windows that "sees" and can click links ok.