bealby
Level 1 (8 points)
iCloud

Q: I can log into iCloud from Safari, but I can't log into iCloud from System preferences. It says verification failed.

I can log into iCloud from Safari and the apple web site, but I can't log into iCloud from System preferences. It says verification failed.

 

Macbook Air, OS 10.11.5

Macbook pro, IMac, Mac OS X (10.5.5)

Posted on May 11, 2016 11:23 AM

Close
bealby

Q: I can log into iCloud from Safari, but I can't log into iCloud from System preferences. It says verification failed.

  • All replies
  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 May 12, 2016 1:07 PM in response to bealby
    Community Specialists
    May 12, 2016 1:07 PM in response to bealby

    Hi bealby, 

     

    Thank you for using the Apple Support Communities!

     

    From your post, it sounds like you are unable to sign in to iCloud from System Preferences on your Mac because the email address has not been verified. 

     

    If this is correct, I suggest working through the suggested steps from the following article. 

     

    I can't sign in to iCloud on my Mac due to an alert stating that my email address has not been verified.

    If you can't sign in due to the alert “Account not verified - Check your email for instructions for verifying your account”:

    1. Close and reopen iCloud preferences before attempting to sign in to iCloud again.
    2. If that does not resolve the issue, check your email folder and Junk folder for a verification email sent from Apple.
    3. If there is no verification email in your email folder or Junk folder, click the Resend Verification Email button in iCloud preferences.

     

    iCloud: Account troubleshooting - Apple Support

     

    Cheers!

  • by bealby,

    bealby bealby May 12, 2016 1:37 PM in response to joe_7399
    Level 1 (8 points)
    iCloud
    May 12, 2016 1:37 PM in response to joe_7399

    Thank you for your suggestions, I am not much further forward though.

     

    I rebooted my computer and tried to log in again through system preferences.

    I got the same error message which I have been having for a few days

    Verification Failed, This action could not be completed. Try again.

     

    I then went to iCloud through safari to check mail and did not find any email... I have had these emails( @icloud, @me and @mac for many years).

     

    I then went back to system preferences / iCloud but could not find the resend email verification button. Maybe I am looking in the wrong place.

     

    thanks again for any help.

  • by joe_7399,

    joe_7399 joe_7399 May 12, 2016 2:11 PM in response to bealby
    Community Specialists
    May 12, 2016 2:11 PM in response to bealby

    Thanks for replying with this information. Because you are still experiencing this issue, I suggest contacting AppleCare directly. Contacting Apple Support will allow us to look at this specific situation so we can help you to resolve it.

     

    Contact - Official Apple Support

     

    Have a great day!