After running Etrecheck..... I find that com.adobe.ARMDCHelper.cc24 ---- etc..... shows that it is failing..... I don't know what it is, or to remove it. I have checked Macintosh HD - Library, and System Library.... looking for that item in Launch Daemons, and Launch Agents.
I have run Malware Bytes Anti-Malware, and nothing comes up there....
Is there a way to remove that item?
Thanks,
Jim
iMac (21.5-inch, Late 2012), OS X El Capitan (10.11.1)
it's part of the automatic check for new versions of Adobe Flash Player in their preference pane which hasn't worked for awhile.
Not sure what your issue is, but the Flash System Preferences pane has always worked for me.
For LaunchAgents try this..
Open a Finder window.
From the Finder menu bar click Go > Go to Folder
Then copy and paste the following;
~/Library/LaunchAgents
Then click: Go
For LaunchDaemons
Copy and paste: /Library/LaunchDaemons
I had previously tried that, and just tried it again.... there are no items that come up in the Launch Agents...
and the Launch Daemons, it shows
com.adobe.ARMDC.Communicator.plist
com.adobe.ARMDC.SMJobBlessHelper.plist
com.adobe.fpsaud.plist
com.apple.installer.osmessagetracing.plist
com.malwarebytes.MBAMHelperTool.plist
com.microsoft.office.licensing.helper.plist
com.oracle.java.JavaUpdateHelper.plist
No item named ---- com.adobe.ARMDCHelper.cc24... etc
Also the EtreCheck shows that item is in... "Other Apps"...... I have checked all the Apps, and cannot find it there.
This is not a job for Malwarebytes Anti-Malware for Mac, as it's not malware or adware.
There may or may not be an issue with a component of Adobe Creative Cloud on your machine... it's hard to say what a "failed" label means in Etrecheck. If you're having a problem with Creative Cloud, you may want to consider reinstalling it. If you're not, I wouldn't worry about it.
Hello Neophutos,
The best thing to do with an EtreCheck report is post the entire report. Any individual item, regardless of colour, may not have much meaning. The EtreCheck report is designed to display a snapshot of the overall health of your machine. You probably shouldn't remove something just because it is failing. Instead, use the EtreCheck report to find out why it is failing and correct that problem. Often, the items on an EtreCheck report that you do need to remove are scamware or antivirus software that show up in green.
Property lists use XML--if you open the plist in a text editor you can get the location of the binary executable. All the plist does is tell the computer to launch this process, the plist itself isn't an application or binary executable.
EtreCheck has its uses but take what it reports with a grain of salt and not an absolute. If you're having an issue with Adobe software your best resource will be Adobe's support website. If you're not having an issue with Adobe's software then ignore what EtreCheck reports.
Hello chroot,
Properly lists haven't used plain XML in years. Most text editors cannot open them.
EtreCheck just reports what it finds. If some software fails to run, then EtreCheck will report its launch daemon as failed. That fact is not the problem, it is the symptom. The problem is something else. Ignoring the symptom is just ignoring the problem. I am not a big user of Adobe software so it may be normal for this launch daemon to fail. I don't know. There could be other items listed in the EtreCheck report that could indicate what is causing the problem. Again, I don't know because I haven't seen it. Unless this is a problem well-known by Adobe, people in the Adobe support website might very well ask for an EtreCheck report too.
FWIW, "com.adobe.ARMDCHelper.cc24" has been listing as failed for quite awhile. My guess is it's part of the automatic check for new versions of Adobe Flash Player in their preference pane which hasn't worked for awhile.
etresoft,
Here is the etresoft report.......
Thanks,
Jim
EtreCheck version: 2.9.12 (265)
Report generated 2016-05-12 15:22:07
Download EtreCheck from https://etrecheck.com
Runtime 2:19
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Hardware Information: ⓘ
iMac (21.5-inch, Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac13,1
1 2.7 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
NVIDIA GeForce GT 640M - VRAM: 512 MB
iMac 1920 x 1080
System Software: ⓘ
OS X El Capitan 10.11.4 (15E65) - Time since boot: about 4 days
Disk Information: ⓘ
APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (915.94 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. MacBook Air SuperDrive
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/System/Library/Extensions
[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2 - 2016-05-06) [Support]
[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2 - 2016-05-06) [Support]
[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6 - 2016-05-06) [Support]
/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.netpart.panther (1.6.1 - 2007-06-06) [Support]
/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1 - 2007-06-06) [Support]
/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.RemoteControl.USBLAN.panther (1.6.1 - 2011-12-25) [Support]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 153 Apple tasks
[running] 78 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 46 Apple tasks
[loaded] 153 Apple tasks
[running] 89 Apple tasks
Launch Daemons: ⓘ
[running] com.adobe.ARMDC.Communicator.plist (2016-05-08) [Support]
[running] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-08) [Support]
[loaded] com.adobe.fpsaud.plist (2016-05-09) [Support]
[loaded] com.apple.installer.osmessagetracing.plist
[loaded] com.malwarebytes.MBAMHelperTool.plist (2015-11-26) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist (2014-01-18) [Support]
User Login Items: ⓘ
Stickies Application (/Applications/Stickies.app)
Other Apps: ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d
[running] com.etresoft.EtreCheck.172832
[loaded] com.google.keystone.daemon
[loaded] com.google.keystone.system.agent
[running] org.mozilla.firefox.87712
[loaded] 416 Apple tasks
[running] 185 Apple tasks
Internet Plug-ins: ⓘ
Google Earth Web Plug-in: 6.2 (2012-06-28) [Support]
Default Browser: 601 - SDK 10.11 (2016-03-12)
Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2014-04-21) [Support]
AmazonMP3DownloaderPlugin101750: Unknown
AdobePDFViewerNPAPI: 15.016.20039 - SDK 10.11 (2016-05-11) [Support]
FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-12) [Support]
DivXBrowserPlugin: 1.4 (2009-04-14) [Support]
Silverlight: 5.1.41105.0 - SDK 10.6 (2015-12-20) [Support]
QuickTime Plugin: 7.7.3 (2016-03-12)
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-12) [Support]
iPhotoPhotocast: 7.0 (2010-04-03)
SharePointBrowserPlugin: 14.6.2 - SDK 10.6 (2016-04-03) [Support]
AdobePDFViewer: 15.016.20039 - SDK 10.11 (2016-05-11) [Support]
GarminGpsControl: 4.0.3.0 Release - SDK 10.6 (2012-07-02) [Support]
DirectorShockwave: 12.2.4r194 - SDK 10.6 (2016-02-23) [Support]
User internet Plug-ins: ⓘ
Unity Web Player: UnityPlayer version 2.1.0f5 (2009-02-13) [Support]
Safari Extensions: ⓘ
None
3rd Party Preference Panes: ⓘ
DivX (2009-04-14) [Support]
Flash Player (2016-05-09) [Support]
Flip4Mac WMV (2013-03-29) [Support]
Time Machine: ⓘ
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 83.41 GB
Destinations:
G-DRIVE [Local]
Total size: 499.76 GB
Total number of backups: 2
Oldest backup: 1/4/13, 10:13 AM
Last backup: 5/21/14, 8:14 AM
Size of backup disk: Adequate
Backup size 499.76 GB > (Disk used 83.41 GB X 3)
Top Processes by CPU: ⓘ
2% WindowServer
1% fontd
0% kernel_task
0% firefox
0% SystemUIServer
Top Processes by Memory: ⓘ
1008 MB firefox
801 MB kernel_task
492 MB softwareupdated
270 MB mds_stores
188 MB installd
Virtual Memory Information: ⓘ
1.79 GB Free RAM
6.20 GB Used RAM (2.67 GB Cached)
0 B Swap Used
Hello again Neophutos,
That file isn't actually installed on your machine. It is just a remnant of some temporary task such as a Flash update maybe. You haven't restarted your machine in 4 days. I suspect that if you restart, it will go away.
Hi Etresoft,
I had restarted the computer several times in the past couple of weeks, and that file never disappeared, but I restarted it again as you suggested, and that File did disappear as you had predicted.
Thank you,
Jim
You don't need to remove that file. You need to remove useless software that gives you useless information and wastes your time with false warnings.
Last resort would be to backup your important data and reformat the drive using OS X Recovery.
I am not having a problem with Creative Cloud, because I have no idea what Creative Cloud is .... 😝
Do you have Adobe Reader installed?
How to Remove - com.adobe.ARMDCHelper.cc24 -----
