villovsky

Q: 13" Retina Macbook Pro heats up on flyover and satellite google maps

Hi!

I have a 13" Retina Macbook Pro

I noticed that when using google maps satellite view (no matter if in Safari or other browser) my Mac begins to heat up REALLY quickly up to 102 Celsius degrees (I use https://www.seense.com/menubarstats/  to measure CPU temp and fan speed, but even without any app you can easily feel the high temp and hear the fan blowing) The fan also begins to blow at maximum speed. When I quit the site everything comes back to normal.

Same thing happens when I view the Flyover in Maps.app. When I quit the temp drops down to normal.

I can compare the situation to my one-year-older MacBook Air and I don't have any of these problems on it. Strange as both of Mac have only integrated GPUs. Any idea what can cause the heat up? Is dealing with satellite view or 3d building so demanding for rMBP but not for older MBA? Both on the newest version of ElCap

Thanks!

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on May 12, 2016 2:55 AM

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Q: 13" Retina Macbook Pro heats up on flyover and satellite google maps

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  • by pedro d,

    pedro d pedro d May 13, 2016 9:45 AM in response to villovsky
    Community Specialists
    May 13, 2016 9:45 AM in response to villovsky

    Hello there, villovsky.

     

     

     

    It sounds like you are seeing some temperature increases and fan issues when using particularly intensive applications on your MacBook Pro. The following Knowledge Base article offers up some great initial steps for troubleshooting:

     

     

     

    Reset the System Management Controller (SMC) on your Mac

     

     

     

    Before resetting the SMC

    Reset the SMC only after you've tried all other standard troubleshooting. Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to see if the issue still occurs.

    1. Press Command-Option-Escape to force quit any application that is not responding.
    2. Put your Mac to sleep by choosing Sleep from the Apple menu. Wake the computer after it has gone to sleep.
    3. Restart your Mac by choosing Restart from the Apple menu.
    4. Shut down your Mac by choosing Shut Down from the Apple menu.
    5. If your Mac isn't responding, force the Mac to shut down by pressing and holding the power button for 10 seconds. You'll lose any unsaved work in any open applications.

    If you're using a Mac notebook computer that is having issues related to power or the battery:

    1. Unplug the power adapter from your Mac and the electrical outlet for several seconds, then plug it back in.
    2. Shut down your Mac.
    3. Remove and re-insert the battery, if it's removable battery.
    4. Restart your Mac.

    If the issue still isn't resolved, you might need to reset the SMC. See the indicators and steps below.

    Indicators that your SMC might need to be reset

    After you perform normal troubleshooting, these symptoms may indicate that an SMC reset could be necessary:

    • The computer fans run at high speed, though the computer is not experiencing heavy usage and is properly ventilated.
    • The keyboard backlight behaves incorrectly on Mac computers that have this feature.
    • The status indicator light (SIL) behaves incorrectly on Mac computers that have this feature.
    • Battery indicator lights, if present, behave incorrectly on Mac notebooks that have a non-removable battery.
    • The display backlight doesn't respond correctly to ambient light changes on Mac computers that have this feature.
    • The computer doesn't respond to the power button when pressed.
    • A Mac notebook computer doesn't respond properly when you close or open the lid.
    • The computer sleeps or shuts down unexpectedly.
    • The battery doesn't charge properly.
    • The MagSafe power adapter LED doesn't indicate the correct activity.
    • The computer is performing unusually slowly, though it isn't experiencing abnormally high CPU utilization.
    • Application icons may bounce in the Dock for an extended amount of time when opened.
    • Applications may not function correctly, or they may stop responding after being opened.
    • A computer that supports target display mode does not switch into or out of target display mode as expected, or it switches into or out of target display mode at unexpected times.
    • The illumination around the I/O ports on a Mac Pro (Late 2013) does not activate when you move the computer.

    Reset the SMC on Mac notebook computers

    First determine whether the battery is removable. Mac notebook computers that have a nonremovable battery include MacBook Pro (Early 2009) and later, all models of MacBook Air, MacBook (Late 2009), and MacBook (Retina, 12-inch, Early 2015). Learn more about Mac notebook batteries.

    If the battery is nonremovable

    1. Shut down the Mac.
    2. Plug in the MagSafe or USB-C power adapter to a power source and to your Mac.
    3. Using the built-in keyboard, press Shift-Control-Option on the left side of the keyboard, then press the power button at the same time.
    4. Release all keys, then press the power button again to turn on your Mac

    If the battery is removable

    1. Shut down the Mac.
    2. Disconnect the MagSafe power adapter from the Mac.
    3. Remove the battery. (Learn about removing the battery in MacBook and MacBook Pro computers.)
    4. Press and hold the power button for 5 seconds.
    5. Reconnect the battery and MagSafe power adapter.
    6. Press the power button to turn on the Mac.

    The LED on MagSafe power adapters might change states or temporarily turn off when you reset the SMC.

     

     

     

    Thanks for being a part of Apple Support Communities.

     

     

     

    Kind Regards.

  • by villovsky,

    villovsky villovsky May 14, 2016 10:38 AM in response to pedro d
    Level 1 (10 points)
    Notebooks
    May 14, 2016 10:38 AM in response to pedro d

    I've already tried reseting SMC. It didn't help sadly.

    Pleas explain to me what do you mean by "particularly intensive applications on your MacBook Pro" ???

    Correct me if I'm wrong - are you trying to tell me that my one year older Macbook air which is valued 2/3 or even less compared to my new rMBP is dealing better with "particularly intensive applications" such as built in Maps and satellite view on google maps?

    That's ridiculous.

    Today rMBP heated up while watching a music video on YouTube. It took 2 minutes to see over 100 celsius degrees on temp sensor.

  • by K Shaffer,

    K Shaffer K Shaffer May 14, 2016 10:51 AM in response to villovsky
    Level 6 (14,279 points)
    Desktops
    May 14, 2016 10:51 AM in response to villovsky

    Perhaps if you list specifications of the computer, or use Etrecheck to create

    a system report and post the report, it may be helpful to look at system specs.

     

    If there any other software running in the background of the computer, such as

    an anti-virus scanning utility or other, as this would account for symptoms of an

    overworked computer on top of the internet use while visiting Google earth, etc.

     

    If the computer storage drive is getting full, and also the affixed RAM memory

    is insufficient, the computer would be swapping files to the hard drive; and a

    certain amount of additional heat could accumulate in so doing.

     

    There is a bit of information lacking, in regard to an attempt to determine the

    underlying cause of the symptoms. What does Activity Monitor tell you? How

    about the Console utility, from those times when the symptoms increase?

     

    Not much else to say, given a lack of information the Mac still could provide us.

    Good luck in this matter!

  • by Gino_Cerullo,

    Gino_Cerullo Gino_Cerullo May 14, 2016 12:22 PM in response to villovsky
    Level 3 (553 points)
    Apple TV
    May 14, 2016 12:22 PM in response to villovsky

    The same thing happens with my 13" MacBook Pro.

     

    The reason it did not occur with the MacBook is that the MacBook Pro has approximately 4x the resolution compared to the MacBook Air.

     

    13" MacBook Pro resolution: 2560 x 1600; 4,096,000 pixels

     

    13" MacBook Air resolution: 1440 x 900; 1,296,000 pixels

  • by dana277,

    dana277 dana277 May 15, 2016 9:52 AM in response to villovsky
    Level 1 (18 points)
    Mac OS X
    May 15, 2016 9:52 AM in response to villovsky

    Exact same problem here with a Late 2013 Macbook Pro 13".   I don't run any "intensive apps", but I do use Google Maps satellite imagery a lot, or I would if I could for more than 5 seconds.   Is there no "fix"?

  • by bluesyboy1,

    bluesyboy1 bluesyboy1 Jul 18, 2016 6:26 AM in response to villovsky
    Level 1 (9 points)
    Mac OS X
    Jul 18, 2016 6:26 AM in response to villovsky

    Same thing. MBPr 15" will start fanning up whilst using Google Maps, causing shutdowns. No Kernel panic report appears.

  • by bluesyboy1,

    bluesyboy1 bluesyboy1 Jul 18, 2016 6:31 AM in response to bluesyboy1
    Level 1 (9 points)
    Mac OS X
    Jul 18, 2016 6:31 AM in response to bluesyboy1

    I get no Kernel panic reports, though.

  • by Chalmers44,

    Chalmers44 Chalmers44 Aug 11, 2016 2:14 PM in response to villovsky
    Level 1 (4 points)
    Notebooks
    Aug 11, 2016 2:14 PM in response to villovsky

    Given the lack of response from Apple, one must suspect a systemic problem or some bug. We all know this is a problem. I wonder if Apple has tried to replicate the experience?

  • by Chalmers44,

    Chalmers44 Chalmers44 Aug 11, 2016 2:23 PM in response to villovsky
    Level 1 (4 points)
    Notebooks
    Aug 11, 2016 2:23 PM in response to villovsky

    I wonder if the Apple techs find they can run the Google aerial without any problem on Safari-El Capitan-MacBook Pro?