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All replies
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Helpful answers
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May 13, 2016 1:41 PM in response to andyb1963by brenden dv,Hi andyb1963,
Thanks for using the Apple Support Communities! I'm sorry to hear that you are having these issues with iCloud on your Windows machine. I'm a bit unclear on your exact configuration, but if you are having issues with iCloud Photos or iCloud Photo Library, you may find the information and troubleshooting steps outlined in the following article helpful:
Get help using iCloud Photos on your Windows PC - Apple Support
Set up and use iCloud Photo Library on your Windows PC - Apple Support
Get help with iCloud Photo Library for your Windows PC - Apple Support
Regards
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May 14, 2016 9:55 AM in response to brenden dvby andyb1963,Hi
Thanks for your reply I just have a Windows 10 Laptop that my I phone's photo's were uploading to via photo stream automatically
everything was fine until I updated iCloud from 5.1 to 5.2 and it stopped uploading straight away. I have turned my photo stream on my phone on &
off a few times even left it off for a couple of days but it still won't upload.
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May 14, 2016 2:16 PM in response to andyb1963by brenden dv,Hi andyb1963,
Thanks for the additional clarification. If you are having issues with Photo Stream, you may also find this article helpful:
Get help using My Photo Stream - Apple Support
Regards
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May 14, 2016 5:16 PM in response to andyb1963by LACAllen,Have you hit the 1000 photos or 30 day limit by any chance? Photo Stream does not keep photos forever. Photo Library does.
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May 16, 2016 1:58 AM in response to brenden dvby andyb1963,no I doubt if I have 10 photo's a week uploaded I know there is a fix as I had same problem with 5.1
but can't remember what it was
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May 16, 2016 9:53 AM in response to andyb1963by markctpr,I
I'm having the same problem.. Everything worked until the 5.2 update....just gets stuck. So, frustrating.
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May 18, 2016 2:12 PM in response to andyb1963by brenden dv,Hi andyb1963,
Thanks again for using the Apple Support Communities; I'm sorry to hear you are still having this issue. If you have gone through the above linked articles completely without reaching a resolution or a direction for further troubleshooting, you may be better served by reaching out to one of Apple's other available resources for more direct assistance - https://getsupport.apple.com/GetproductgroupList.action
Regards
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Jul 1, 2016 1:50 PM in response to andyb1963by sverzijl,I had the same problem. On 5.1 photostream worked fine, after upgrading to 5.2 is stopped working.
Error in %APPDATA%\Apple Computer\Logs\aslxxx.log :
Failed getting master key: The operation couldn’t be completed. (OSStatus error -25300 - Failed finding service MasterKey)
Had this on 2 different machines, removed the installation and %APPDATA%\Apple Computer directories, reinstalled 5.2 but to no avail.
I ended up removing 5.2 and reinstalling 5.1 again (you can still find 5.1 and older versions here : http://icloud.software.informer.com/download/ )
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Sep 9, 2016 7:07 AM in response to sverzijlby Komec,Thanks, downgrading to 5.1 worked! Its clear that photo stream is broken in 5.2..
