Q: iMac freezes on start up at progress bar..
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May 12, 2016 2:17 PMby macjack,Run Apple Hardware Test
Using Apple Hardware Test - Apple Support
If it passes continue trouble shooting by going to System Preferences > Users & Groups > Login items and delete any third party login items. Don't just hide them, you can always re-instate them.
Also look in /Library/Startup Items. Nothing is put in that folder by default, so anything in there is yours. Then restart normally and test.
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May 13, 2016 4:30 AMby LAFF1,I have done the Apple hardware test and extended test and both came up with no troubles. There are two items in Users & Groups > Login items which is itunes helper application and Audio Midi Application...should I delete these?
There is nothing in my Library/startup items folder.
Thank you very much for responding.
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May 13, 2016 8:10 AMby macjack,No, need to delete those Login Itemst. Please download and run EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information
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May 13, 2016 9:30 AMby Linc Davis,1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.8 ("Mountain Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The procedure is easy to do right, but it's also easy to do wrong, so I've made the instructions very detailed. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a general summary of what you need to do, if you choose to proceed:
☞ Copy the text of a particular web page (not this one) to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.
You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.
6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.
8. Launch the built-in Terminal application in any one of the following ways:
☞ Enter the first few letters of its name ("Terminal") into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
Test startedPart 1 of 4 done at: … sec
…
Part 4 of 4 done at: … secThe test results are on the Clipboard.
Please close this window.The intervals between parts won't be exactly equal, but they give a rough indication of progress.
Wait for the final message "Please close this window" to appear—again, usually within a few minutes. If you don't see that message within about 30 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something.
In order to get results, the test must either be allowed to complete or else manually stopped as above. If you close the Terminal window while the test is still running, the partial results won't be saved.
11. When the test is complete, or if you stopped it manually, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
13. When you're done with the test, it's gone. There is nothing to uninstall or clean up.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
15. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.
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May 13, 2016 10:32 AMby LAFF1,ok, thank you, I've been trying to backup my data first on to an external hard drive but i couldnt use the partition tab as it wasnt highlighted. I'm not sure if thats because I'm in safe mode only? Is it possible to download it to a usb memory stick? I have one big enough.
thank you.
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May 13, 2016 2:16 PMby LAFF1,ok, hopefully I have done this correctly....thank you
1 Start time: 22:51:11 05/13/16
2
3 Revision: 1598
4
5 Model Identifier: iMac12,1
6 Boot ROM Version: IM121.0047.B23
7 System Version: OS X 10.11.4 (15E65)
8 Kernel Version: Darwin 15.4.0
9 Boot Mode: Safe
10 Time since boot: 29 minutes
11
12 SerialATA
13
14 ST3500418AS
15
16 USB
17
18 USB 2.0 FD (PNY Technologies Inc.)
19
20 Bluetooth
21
22 Apple Wireless Keyboard
23 Apple Magic Mouse
24
25 Spotlight: Indexing and searching disabled
26
27 LS schemes: No
28
29 Diagnostic reports
30
31 2016-05-04 fontd crash x3
32 2016-05-05 fontd crash x3
33 2016-05-06 Audio MIDI Setup crash
34 2016-05-10 FaceTime crash x2
35 2016-05-13 helpd crash
36
37 HID errors: 31
38
39 Shutdown codes
40
41 -128 2
42
43 Kernel log
44
45 May 12 22:58:33 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xa5a81fa19b6516b3, provider is 0xa5a81fa0dbe62cb3
46 May 12 22:58:33 init: error getting PHY_MODE; using MODE_UNKNOWN
47 May 12 22:58:37 Can't load kext com.apple.driver.AppCouldn't alloc class "AppleMikeyDriver"
48 May 12 22:58:40 IOHIDSystem: Seize of AppleEmbeddedKeyboard failed.
49 May 13 09:50:25 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xb3d0b42c7568fa5f, provider is 0xb3d0b42bb6a6a65f
50 May 13 09:50:25 init: error getting PHY_MODE; using MODE_UNKNOWN
51 May 13 09:50:28 ** GPU Hardware VM is disabled (multispace: disabled, page table updates with DMA: disabled, non-contiguous VRAM: disabled)
52 May 13 11:23:22 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xfc62651efccc458d, provider is 0xfc62651e3dd10a8d
53 May 13 11:23:22 000001.489259 StandardUSB::validateEndpointMaxPacketSize: USB 2.0 5.[5-8].3: endpoint 0x00 invalid wMaxPacketSize 0x0008
54 May 13 11:23:22 init: error getting PHY_MODE; using MODE_UNKNOWN
55 May 13 11:23:27 ** GPU Hardware VM is disabled (multispace: disabled, page table updates with DMA: disabled, non-contiguous VRAM: disabled)
56 May 13 11:23:33 IOHIDSystem: Seize of AppleEmbeddedKeyboard failed.
57 May 13 12:44:09 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x47692aeacf64a4f, provider is 0x47692adee05124f
58 May 13 12:44:09 init: error getting PHY_MODE; using MODE_UNKNOWN
59 May 13 12:44:10 ** GPU Hardware VM is disabled (multispace: disabled, page table updates with DMA: disabled, non-contiguous VRAM: disabled)
60 May 13 12:44:20 IOHIDSystem: Seize of AppleEmbeddedKeyboard failed.
61 May 13 12:47:33 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xf0f7e53b89d769c9, provider is 0xf0f7e53aca639ec9
62 May 13 12:47:33 init: error getting PHY_MODE; using MODE_UNKNOWN
63 May 13 12:47:36 AppleLMUController::start Error: SMC mode check failed
64 May 13 12:47:36 ** GPU Hardware VM is disabled (multispace: disabled, page table updates with DMA: disabled, non-contiguous VRAM: disabled)
65 May 13 12:55:44 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x680ec88ea1414f7, provider is 0x680ec882a955ef7
66 May 13 12:55:44 init: error getting PHY_MODE; using MODE_UNKNOWN
67 May 13 22:23:05 Sleep failure code 0x00000000 0x1f006900
68 May 13 22:23:05 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x74cec3a9fa99a2f, provider is 0x74cec39e02aa02f
69 May 13 22:23:05 init: error getting PHY_MODE; using MODE_UNKNOWN
70
71 System log
72
73 May 13 22:51:14 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service
74 May 13 22:51:24 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)
75 May 13 22:51:24 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog
76 May 13 22:51:24 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service
77 May 13 22:51:34 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)
78 May 13 22:51:34 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog
79 May 13 22:51:34 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service
80 May 13 22:51:44 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)
81 May 13 22:51:44 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog
82 May 13 22:51:44 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service
83 May 13 22:51:54 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)
84 May 13 22:51:54 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog
85 May 13 22:51:54 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service
86 May 13 22:52:04 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)
87 May 13 22:52:04 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog
88 May 13 22:52:04 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service
89 May 13 22:52:14 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)
90 May 13 22:52:14 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog
91 May 13 22:52:14 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service
92 May 13 22:52:24 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)
93 May 13 22:52:24 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog
94 May 13 22:52:24 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service
95 May 13 22:52:34 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)
96 May 13 22:52:34 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog
97 May 13 22:52:34 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service
98
99 launchd log
100
101 May 12 22:58:32 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
102 May 12 22:59:33 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, caller = loginwindow.107, error = 138: Service cannot be loaded on this hardware
103 May 12 22:59:33 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.107, error = 138: Service cannot be loaded on this hardware
104 May 12 22:59:33 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Failed to bootstrap path: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, error = 138: Service cannot be loaded on this hardware
105 May 12 22:59:33 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Failed to bootstrap path: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, error = 138: Service cannot be loaded on this hardware
106 May 13 09:50:17 : Failed to remove file or directory: name = dyld_shared_cache_x86_64.map, error = 1: Operation not permitted. Further logging suppressed.
107 May 13 09:50:18 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
108 May 13 11:23:13 : Failed to remove file or directory: name = dyld_shared_cache_x86_64.map, error = 1: Operation not permitted. Further logging suppressed.
109 May 13 11:23:14 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
110 May 13 12:44:02 : Failed to remove file or directory: name = dyld_shared_cache_x86_64.map, error = 1: Operation not permitted. Further logging suppressed.
111 May 13 12:44:03 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
112 May 13 12:47:28 : Failed to remove file or directory: name = dyld_shared_cache_x86_64.map, error = 1: Operation not permitted. Further logging suppressed.
113 May 13 12:47:28 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
114 May 13 12:55:39 : Failed to remove file or directory: name = dyld_shared_cache_x86_64.map, error = 1: Operation not permitted. Further logging suppressed.
115 May 13 12:55:40 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
116 May 13 12:56:24 com.apple.xpc.launchd.user.domain.501.100005.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, caller = loginwindow.107, error = 138: Service cannot be loaded on this hardware
117 May 13 12:56:24 com.apple.xpc.launchd.user.domain.501.100005.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.107, error = 138: Service cannot be loaded on this hardware
118 May 13 12:56:24 com.apple.xpc.launchd.user.domain.501.100005.Aqua: Failed to bootstrap path: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, error = 138: Service cannot be loaded on this hardware
119 May 13 12:56:24 com.apple.xpc.launchd.user.domain.501.100005.Aqua: Failed to bootstrap path: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, error = 138: Service cannot be loaded on this hardware
120 May 13 22:22:58 : Failed to remove file or directory: name = dyld_shared_cache_x86_64.map, error = 1: Operation not permitted. Further logging suppressed.
121 May 13 22:22:59 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
122 May 13 22:23:34 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, caller = loginwindow.107, error = 138: Service cannot be loaded on this hardware
123 May 13 22:23:34 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.107, error = 138: Service cannot be loaded on this hardware
124 May 13 22:23:34 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Failed to bootstrap path: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, error = 138: Service cannot be loaded on this hardware
125 May 13 22:23:34 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Failed to bootstrap path: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, error = 138: Service cannot be loaded on this hardware
126
127 Console log
128
129 May 13 12:56:33 fontd: Failed to compile sql statement (87), "INSERT OR ABORT INTO font_table VALUES( NULL, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ? );"
130 May 13 12:56:33 fontd: Failed to compile sql statement (88), "INSERT OR ABORT INTO dir_table VALUES( NULL, ?, ?, ?, ?, ? );"
131 May 13 12:56:33 fontd: Failed to compile sql statement (89), "INSERT OR ABORT INTO bookmarks_table VALUES( NULL, ?, ?, ? );"
132 May 13 12:56:33 fontd: Failed to compile sql statement (90), "DELETE FROM font_table WHERE font_column == ?;"
133 May 13 12:56:33 fontd: Failed to compile sql statement (91), "DELETE FROM dir_table WHERE dir_column == ?;"
134 May 13 12:56:33 fontd: Failed to compile sql statement (92), "UPDATE OR ABORT font_table SET flags_column == ( flags_column & ?) | ? WHERE font_column == ?;"
135 May 13 12:56:33 fontd: Failed to compile sql statement (93), "UPDATE OR ABORT dir_table SET flags_column == ( flags_column & ?) | ? WHERE dir_column == ?;"
136 May 13 12:56:33 fontd: Failed to compile sql statement (94), "INSERT INTO name_table VALUES( ?, ?, ? );"
137 May 13 12:56:33 fontd: Failed to compile sql statement (95), "INSERT INTO family_table VALUES( ?, ?, ? );"
138 May 13 12:56:33 fontd: Failed to compile sql statement (96), "INSERT INTO subfamily_table VALUES( ?, ?, ? );"
139 May 13 12:56:33 fontd: Failed to compile sql statement (97), "INSERT INTO fullname_table VALUES( ?, ?, ? );"
140 May 13 12:56:33 fontd: Failed to compile sql statement (98), "INSERT OR REPLACE INTO traits_table VALUES( ?, ?, ?, ?, ? );"
141 May 13 12:56:33 fontd: Failed to compile sql statement (99), "INSERT INTO loc_names_table VALUES( ?, ?, ?, ?, ?, ?, ?, ?, ? );"
142 May 13 12:56:33 fontd: Failed to compile sql statement (100), "INSERT OR REPLACE INTO charset_table VALUES( NULL, ? );"
143 May 13 12:56:33 fontd: Failed to compile sql statement (101), "INSERT INTO unicoderanges_table VALUES( ?, ?, ?, ?, ? );"
144 May 13 12:56:33 fontd: Failed to compile sql statement (102), "INSERT INTO language_table VALUES( ?, ?, ? );"
145 May 13 12:56:33 fontd: Failed to compile sql statement (103), "INSERT INTO varaxis_table VALUES( ?, ?, ?, ?, ?, ?, ? );"
146 May 13 12:56:33 fontd: Failed to compile sql statement (104), "INSERT INTO varinstance_table VALUES( ?, ?, ? );"
147 May 13 12:56:33 fontd: Failed to compile sql statement (105), "INSERT OR REPLACE INTO lwfn_table VALUES( ?, ? );"
148 May 13 12:56:33 fontd: Failed to compile sql statement (106), "INSERT INTO psname_aliases_table VALUES( ?, ?, ? );"
149 May 13 12:56:33 fontd: Failed to compile sql statement (107), "INSERT OR REPLACE INTO format_table VALUES( ?, ? );"
150 May 13 12:56:33 fontd: Failed to create font store at path /var/folders/60/jy6vzygx5p15pj5msdq0zmbh0000gn/C/com.apple.FontRegistry/fontreg istry.user, trying alternative
151 May 13 12:56:33 fontd: Failed to create alternative font store at path /tmp/fontregistry.user, falling back to in-memory store
152 May 13 12:56:34 fontd: XType - wal checkpoint: 0, -1, -1.
153 May 13 22:23:39 fontd: XType - wal checkpoint: 0, -1, -1.
154
155 System services loaded
156
157 com.apple.dpd
158 - status: 75
159 com.apple.logd
160 - status: 1
161 com.apple.ucupdate.plist
162 - status: 1
163 com.apple.watchdogd
164
165 Login services loaded
166
167 com.apple.helpd
168 - status: -11
169
170 Login services disabled
171
172 com.apple.FolderActions.folders
173 com.apple.FolderActions.enabled
174
175 User services disabled
176
177 com.apple.FolderActions.folders
178 com.apple.FolderActions.enabled
179
180 User login items
181
182 iTunesHelper
183 - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app
184 Audio MIDI Setup
185 - /Applications/Utilities/Audio MIDI Setup.app
186
187 iCloud services
188
189 PHOTO_STREAM
190 CONTACTS
191 REMINDERS
192 BOOKMARKS
193
194 iCloud errors
195
196 Finder 7
197 CallHistorySyncHelper 5
198 mdworker 4
199
200 Continuity errors
201
202 sharingd 5
203
204 Restrictive permissions: 5
205
206 PrefPane
207
208 /Library/PreferencePanes/Flash Player.prefPane
209 - com.adobe.flashplayerpreferences
210
211 MD importers
212
213 /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/Library/Spotlight/Microsoft Outlook.mdimporter
214
215 Non-loading kernel extensions
216
217 /System/Library/Extensions/AppleOSXUSBNCM.kext
218 - com.apple.driver.AppleOSXUSBNCM
219 - Software Signing
220
221 Installations
222
223 Adobe Flash Player: 30/04/2016, 21:21
224 Adobe Flash Player: 30/04/2016, 19:04
225 Adobe Flash Player: 03/04/2016, 18:16
226 Microsoft Office for Mac 2011: 07/02/2016, 19:14
227
228 Elapsed time (sec): 569
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May 13, 2016 2:48 PMby Linc Davis,There have been two abnormal shutdowns in the last few days. A negative shutdown code may indicate a hardware problem. The precise meaning of the codes is not publicly documented.
If you haven't already done so, you can try resetting the System Management Controller. Otherwise, or if the reset has no effect, see below.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keep your confidential data secure during hardware repair.
Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.
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May 15, 2016 3:38 AMby LAFF1,I re-tried the SMC but no joy. And I'm hoping there is no problem with the hard drive as I had just done the apple hardware and extended hardware test and both were clean. As I live remotely and in a non-english speaking country the genius option is not going to be an easy one. But thank you again for your help.
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Jul 7, 2016 6:22 AMby LAFF1,Hi again, upon your advice I have made an appointment with an authorized apple service provider (it has taken this long..) and after a brief chat they think the iMac could need a new video card. Do you think this could be the problem? I have to agree to pay for this before they will properly look at it, it is the way these things work in this country, hence your thoughts would be greatly appreciated, many thanks in advance
