Enhanced Dictation is not working

Question

Enhanced Dictation is not working

Just did a software updated on my Mac Book pro a few weeks ago, and the dictation stopped working.

I press my shortcut keys, and the microphone pops up and the symbol fluctuates showing it picks up my voice, but it doesn't produce any text. It only works properly when Enhanced diction Disabled. I have tried deleting the core diction file, so that when I re-enable enhanced diction, it downloads a new library file, but this did not work!

Please help! I love the enhanced dictation function. (speech is working fine)

MacBook Pro with Retina display, OS X El Capitan (10.11.4), null

Posted on May 12, 2016 3:14 PM

Reply

Answer 1

Linc Davis

Level 10

209,547 points

May 12, 2016 3:49 PM in response to mattgraham13601

Please launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

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Answer 2

May 14, 2016 3:08 PM in response to Linc Davis

5/14/16 6:07:22.109 PM com.apple.kextd[46]: kext file:///usr/local/McAfee/AntiMalware/Extensions/Virex.kext/ is in hash exception list, allowing to load

5/14/16 6:07:22.265 PM com.apple.kextd[46]: kext file:///usr/local/McAfee/AntiMalware/Extensions/Virex.kext/ is in hash exception list, allowing to load

5/14/16 6:07:22.000 PM kernel[0]: Virex Kext: "Loading Phoenix kernel extension"

5/14/16 6:07:22.697 PM WindowServer[172]: _CGXRemoveWindowFromWindowMovementGroup: window 0xc2d is not attached to window 0xc2e

5/14/16 6:07:23.000 PM kernel[0]: Virex Kext: "Unloading Phoenix kernel extension"

5/14/16 6:07:23.670 PM com.apple.SpeechRecognitionCore.brokerd[37955]: minion(37956) recycled.

5/14/16 6:07:23.837 PM com.apple.SpeechRecognitionCore.speechrecognitiond[37956]: DSX Error 79: DSXEngine_SetMicState(fEngine, micIsOn ? DSXMicState_On : DSXMicState_Off, false, false) [699]

5/14/16 6:07:24.298 PM com.apple.xpc.launchd[1]: (com.mcafee.ssm.ScanManager) Service only ran for 2 seconds. Pushing respawn out by 8 seconds.

5/14/16 6:07:30.125 PM com.apple.SpeechRecognitionCore.speechrecognitiond[37956]: DSX Error -1: DSXEngine_SetMicState(fEngine, micIsOn ? DSXMicState_On : DSXMicState_Off, false, false) [699]

5/14/16 6:07:30.360 PM WindowServer[172]: _CGXRemoveWindowFromWindowMovementGroup: window 0xc2d is not attached to window 0xc2e

5/14/16 6:07:30.382 PM DictationIM[37954]: client received XPC_ERROR_CONNECTION_INVALID

Reply

Answer 3

Linc Davis

Level 10

209,547 points

May 14, 2016 3:30 PM in response to mattgraham13601

Please uninstall the McAfee product by following these instructions.

Note that if you have already tried to uninstall the software, you may have to reinstall it in order to finish the job. If you have a different version of the product, the procedure may be different.

Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" product again.

Reply

Answer 4

May 15, 2016 4:41 AM in response to Linc Davis

Ok, I followed the instructions for uninstalling McAfee then restarted the computer. It does not appear to have any effect yet.

Here are the log files for testing it after the uninstallation & reboot:

5/15/16 7:38:37.059 AM SpotlightNetHelper[384]: tcp_connection_tls_session_error_callback_imp 22 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

5/15/16 7:38:37.059 AM SpotlightNetHelper[384]: tcp_connection_tls_session_error_callback_imp 20 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

5/15/16 7:38:37.481 AM WindowServer[184]: _CGXRemoveWindowFromWindowMovementGroup: window 0x41 is not attached to window 0x42

5/15/16 7:38:38.424 AM Microsoft Word[478]: ADALiOS [2016-05-15 11:38:38 - 1C734E98-B005-4445-98D4-C2AF44F9FF24] ERROR: Error raised: 7. Additional Information: Domain: ADAuthenticationErrorDomain ProtocolCode:invalid_grant Details:AADSTS70002: Error validating credentials. AADSTS70008: The refresh token has expired due to inactivity. The token was issued on 2016-01-30T20:40:50.3883425Z and was inactive for 14.00:00:00.

Trace ID: 98e2ee13-3a0e-4ed6-80b3-2ea97f5ac66e

Correlation ID: 1c734e98-b005-4445-98d4-c2af44f9ff24

Timestamp: 2016-05-15 11:38:38Z. ErrorCode: 7.

5/15/16 7:38:38.744 AM Microsoft Word[478]: ADALiOS [2016-05-15 11:38:38 - BA516707-E868-4006-8963-E68D1A1C9AD5] ERROR: Error raised: 7. Additional Information: Domain: ADAuthenticationErrorDomain ProtocolCode:invalid_grant Details:AADSTS70002: Error validating credentials. AADSTS70008: The refresh token has expired due to inactivity. The token was issued on 2016-01-30T20:40:50.3883425Z and was inactive for 14.00:00:00.

Trace ID: 540b7bbf-9112-4962-a2c6-3119fc5c3ae7

Correlation ID: ba516707-e868-4006-8963-e68d1a1c9ad5

Timestamp: 2016-05-15 11:38:39Z. ErrorCode: 7.

5/15/16 7:38:39.213 AM com.apple.SpeechRecognitionCore.brokerd[347]: minion(348) recycled.

5/15/16 7:38:39.523 AM com.apple.SpeechRecognitionCore.speechrecognitiond[348]: DSX Error 79: DSXEngine_SetMicState(fEngine, micIsOn ? DSXMicState_On : DSXMicState_Off, false, false) [699]

5/15/16 7:38:41.852 AM Microsoft Word[478]: Stream 0x872517b0 is sending an event before being opened

5/15/16 7:38:41.853 AM Microsoft Word[478]: Stream 0x872517b0 is sending an event before being opened

5/15/16 7:38:42.524 AM Microsoft Word[478]: Stream 0x870944a0 is sending an event before being opened

5/15/16 7:38:44.992 AM com.apple.SpeechRecognitionCore.speechrecognitiond[348]: DSX Error -1: DSXEngine_SetMicState(fEngine, micIsOn ? DSXMicState_On : DSXMicState_Off, false, false) [699]

5/15/16 7:38:45.229 AM WindowServer[184]: _CGXRemoveWindowFromWindowMovementGroup: window 0x41 is not attached to window 0x42

5/15/16 7:38:45.247 AM DictationIM[340]: client received XPC_ERROR_CONNECTION_INVALID

5/15/16 7:38:45.948 AM WindowServer[184]: _CGXRemoveWindowFromWindowMovementGroup: window 0x41 is not attached to window 0x42

I assume this line is most relevant:

5/15/16 7:38:45.247 AM DictationIM[340]: client received XPC_ERROR_CONNECTION_INVALID

Thank you for the help with this!

Reply

Answer 5

Linc Davis

Level 10

209,547 points

May 15, 2016 6:07 AM in response to mattgraham13601

Please open the Dictation & Speech pane in System Preferences, select the Dictation tab, and disable dictation. Also disable enhanced dictation, if it's enabled.

Then enable dictation again. Log out or restart the computer. If dictation now works, you can try enabling enhanced dictation.

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Answer 6

May 15, 2016 6:15 AM in response to Linc Davis

I followed the steps.

The dictation worked when enhanced dictation is disabled (note that this always worked. it was never an issue)

After enabling enhanced dictation, it stopped working.

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Answer 7

Linc Davis

Level 10

209,547 points

May 15, 2016 7:34 AM in response to mattgraham13601

You seem to be dictating in Word. Does it work in other applications, such as TextEdit?

Reply

Answer 8

May 15, 2016 7:40 AM in response to Linc Davis

Nope:

5/15/16 10:39:16.441 AM WindowServer[173]: _CGXRemoveWindowFromWindowMovementGroup: window 0xd2 is not attached to window 0xd3

5/15/16 10:39:17.741 AM com.apple.SpeechRecognitionCore.brokerd[512]: minion(676) recycled.

5/15/16 10:39:17.937 AM com.apple.SpeechRecognitionCore.speechrecognitiond[676]: DSX Error 79: DSXEngine_SetMicState(fEngine, micIsOn ? DSXMicState_On : DSXMicState_Off, false, false) [699]

5/15/16 10:39:25.692 AM com.apple.SpeechRecognitionCore.speechrecognitiond[676]: DSX Error -1: DSXEngine_SetMicState(fEngine, micIsOn ? DSXMicState_On : DSXMicState_Off, false, false) [699]

5/15/16 10:39:25.926 AM WindowServer[173]: _CGXRemoveWindowFromWindowMovementGroup: window 0xd2 is not attached to window 0xd3

5/15/16 10:39:25.957 AM DictationIM[674]: client received XPC_ERROR_CONNECTION_INVALID

5/15/16 10:39:27.036 AM SpotlightNetHelper[291]: tcp_connection_tls_session_error_callback_imp 56 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

5/15/16 10:39:27.036 AM SpotlightNetHelper[291]: tcp_connection_tls_session_error_callback_imp 55 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

Reply

Answer 9

Linc Davis

Level 10

209,547 points

May 15, 2016 7:47 AM in response to mattgraham13601

Please read this whole message before doing anything.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

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Answer 10

May 15, 2016 7:59 AM in response to Linc Davis

It works perfectly in the guest account!

Reply

Answer 11

Linc Davis

Level 10

209,547 points

May 15, 2016 8:16 AM in response to mattgraham13601

Please back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

~/Library/Preferences/com.apple.assistant.plist

Right-click or control-click the highlighted line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

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Answer 12

May 15, 2016 8:45 AM in response to Linc Davis

I followed those steps. It still is not working.

I noticed these additional files in finder:

com.apple.assistant.backedup.encrypted.plist

com.apple.assistant.backedup.plist

com.apple.assistant.support.plist

com.apple.assistant.token.plist

No idea if that helps.

Reply

Answer 13

Linc Davis

Level 10

209,547 points

May 15, 2016 8:56 AM in response to mattgraham13601

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.8 ("Mountain Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The procedure is easy to do right, but it's also easy to do wrong, so I've made the instructions very detailed. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy the text of a particular web page (not this one) to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

8. Launch the built-in Terminal application in any one of the following ways:

☞ Enter the first few letters of its name ("Terminal") into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

Test started

Part 1 of 4 done at: … sec
…
Part 4 of 4 done at: … sec

The test results are on the Clipboard.

Please close this window.

The intervals between parts won't be exactly equal, but they give a rough indication of progress.

Wait for the final message "Please close this window" to appear—again, usually within a few minutes. If you don't see that message within about 30 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something.

In order to get results, the test must either be allowed to complete or else manually stopped as above. If you close the Terminal window while the test is still running, the partial results won't be saved.

11. When the test is complete, or if you stopped it manually, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

13. When you're done with the test, it's gone. There is nothing to uninstall or clean up.

14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

15. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Reply

Answer 14

May 15, 2016 9:18 AM in response to Linc Davis

If you see something unwise to share publicly, please let me know to edit the post. I don't see anything that can comprise me, but I don't know much.

1 Start time: 12:08:10 05/15/16

2

3 Revision: 1598

4

5 Model Identifier: MacBookPro11,5

6 Boot ROM Version: MBP114.0172.B09

7 System Version: OS X 10.11.4 (15E65)

8 Kernel Version: Darwin 15.4.0

9 Time since boot: 29 minutes

10

11 Energy impact, lifetime (relative)

12

13 Terminal (UID 501): 20.23

14

15 CPU usage, lifetime (ms/s)

16

17 Terminal (UID 501): 215.00

18

19 Memory (MB)

20

21 kernel_task (UID 0): 1486

22

23 LS schemes: No

24

25 System caches/logs

26

27 5.4 GiB: /System/Library/Caches/com.apple.coresymbolicationd/data

28

29 Diagnostic reports

30

31 2016-04-19 Inkjet6 crash x2

32 2016-04-20 CalNCService crash x6

33 2016-04-20 Deskjet crash x2

34 2016-04-20 Inkjet6 crash x2

35 2016-04-22 CalNCService crash x7

36 2016-04-24 CalNCService crash x17

37 2016-04-24 Deskjet crash x2

38 2016-04-24 Inkjet6 crash

39 2016-04-25 CalNCService crash x5

40 2016-04-27 CalNCService crash x7

41 2016-04-27 Deskjet crash x2

42 2016-04-28 CalNCService crash

43 2016-04-29 CalNCService crash x9

44 2016-05-04 CalNCService crash x12

45 2016-05-04 Deskjet crash x2

46 2016-05-05 CalNCService crash x6

47 2016-05-06 CalNCService crash x20

48 2016-05-07 DictationIM crash

49 2016-05-10 CalNCService crash x16

50 2016-05-12 CalNCService crash x4

51 2016-05-12 FinderSyncAPIExtension crash

52 2016-05-13 CalNCService crash x4

53 2016-05-14 CalNCService crash x3

54 2016-05-15 CalNCService crash x7

55 2016-05-15 Google Drive crash

56

57 HID errors: 6

58

59 Kernel log

60

61 May 13 17:14:01 TCON: Aux ready at HW

62 May 13 17:14:18 Limiting icmp unreach response from 257 to 250 packets per second

63 May 13 22:55:27 TCON: Aux ready at HW

64 May 13 23:56:14 TCON: Aux ready at HW

65 May 14 00:52:31 TCON: Aux ready at HW

66 May 14 01:17:49 TCON: Aux ready at HW

67 May 14 02:18:36 TCON: Aux ready at HW

68 May 14 04:19:23 TCON: Aux ready at HW

69 May 14 05:50:45 TCON: Aux ready at HW

70 May 14 07:55:20 TCON: Aux ready at HW

71 May 14 12:46:04 TCON: Aux ready at HW

72 May 14 13:52:45 TCON: Aux ready at HW

73 May 14 15:47:56 Limiting closed port RST response from 412 to 250 packets per second

74 May 14 17:32:19 Limiting closed port RST response from 309 to 250 packets per second

75 May 14 18:09:32 TCON: Aux ready at HW

76 May 14 22:20:45 TCON: Aux ready at HW

77 May 15 00:20:56 TCON: Aux ready at HW

78 May 15 02:22:57 TCON: Aux ready at HW

79 May 15 04:23:44 TCON: Aux ready at HW

80 May 15 06:24:31 TCON: Aux ready at HW

81 May 15 07:13:37 TCON: Aux ready at HW

82 May 15 07:36:20 Process launchd [1] disabling system-wide I/O Throttling

83 May 15 07:36:20 Process launchd [1] disabling system-wide CPU Throttling

84 May 15 07:37:02 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x49b0de3861344a9f, provider is 0x49b0de36e1bd229f

85 May 15 07:37:02 init: error getting PHY_MODE; using MODE_UNKNOWN

86

87 System log

88

89 May 15 12:00:44 coreduetd: LaunchServices: disconnect event received for service com.apple.lsd.modifydb

90 May 15 12:00:53 SpotlightNetHelper: tcp_connection_tls_session_error_callback_imp 19 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

91 May 15 12:00:57 CalNCService: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'nil is not a valid object ID'

92 *** First throw call stack:

93 (

94 0 CoreFoundation 0x00007fff9231b4f2 __exceptionPreprocess + 178

95 1 libobjc.A.dylib 0x00007fff8aeeef7e objc_exception_throw + 48

96 2 CoreData 0x00007fff88c109e0 -[NSManagedObjectContext(_NSInternalAdditions) _retainedObjectWithID:error:] + 0

97 3 CalNCService 0x000000010d95886a main + 13522

98 4 libdispatch.dylib 0x00007fff8b2ce93d _dispatch_call_block_and_release + 12

99 5 libdispatch.dylib 0x00007fff8b2c340b _dispatch_client_callout + 8

100 6 libdispatch.dylib 0x00007fff8b2c803b _dispatch_queue_drain + 754

101 7 libdispatch.dylib 0x00007fff8b2ce707 _dispatch_queue_invoke + 549

102 8 libdispatch.dylib 0x00007fff8b2c6d53 _dispatch_root_queue_drain + 538

103 9 libdispatch.dylib 0x00007fff8b2c6b00 _dispatch_worker_thread3 + 91

104 10 libsystem_pthread.dylib 0x00007fff881444de _pthread_wqthread + 1129

105 11 libsystem_pthread.dylib 0x00007fff88142341 start_wqthread + 13

106 )

107 May 15 12:00:57 diagnosticd: error evaluating process info - pid: 565, puniqueid: 565

108 May 15 12:04:38 Microsoft Word: Stream 0x7e5d4a00 is sending an event before being opened

109 May 15 12:04:38 Microsoft Word: Stream 0x7e5d4a00 is sending an event before being opened

110 May 15 12:07:31 SpotlightNetHelper: tcp_connection_tls_session_error_callback_imp 20 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

111 May 15 12:07:33 SpotlightNetHelper: tcp_connection_tls_session_error_callback_imp 34 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

112 May 15 12:07:33 SpotlightNetHelper: tcp_connection_tls_session_error_callback_imp 35 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

113 May 15 12:07:49 SpotlightNetHelper: tcp_connection_tls_session_error_callback_imp 36 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

114

115 launchd log

116

117 May 15 09:11:44 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

118 May 15 09:11:48 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.91, error = 138: Service cannot be loaded on this hardware

119 May 15 09:11:48 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.222, service = com.getdropbox.dropbox.loginhelper, error = 119: Service is disabled

120 May 15 09:11:48 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.222, service = com.apple.photostream-agent, error = 119: Service is disabled

121 May 15 10:54:52 com.apple.xpc.launchd.user.domain.201.100033.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.732, error = 138: Service cannot be loaded on this hardware

122 May 15 10:54:53 MyListenerSocket: No PATH environment variable set. The application firewall will not work with this service.

123 May 15 10:54:53 MyListenerSocket: No PATH environment variable set. The application firewall will not work with this service.

124 May 15 10:54:53 com.apple.xpc.launchd.user.domain.201.100033.Aqua: Could not import service from caller: caller = otherbsd.773, service = com.apple.photostream-agent, error = 119: Service is disabled

125 May 15 10:55:37 com.apple.xpc.launchd.domain.user.0: Caller not allowed to perform action: loginwindow.732, action = query service enabled state, code = 1: Operation not permitted, uid = 0, euid = 201, gid = 201, egid = 201, asid = 100033

126 May 15 10:55:38 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: launchctl.941, action = service bootout, code = 150: Operation not permitted while System Integrity Protection is engaged, uid = 0, euid = 0, gid = 0, egid = 0, asid = 100000

127 May 15 10:55:38 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: launchctl.942, action = service bootout, code = 150: Operation not permitted while System Integrity Protection is engaged, uid = 0, euid = 0, gid = 0, egid = 0, asid = 100000

128 May 15 10:55:44 com.apple.xpc.launchd.user.domain.501.100043.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.936, error = 138: Service cannot be loaded on this hardware

129 May 15 10:55:45 com.apple.xpc.launchd.user.domain.501.100043.Aqua: Could not import service from caller: caller = otherbsd.967, service = com.getdropbox.dropbox.loginhelper, error = 119: Service is disabled

130 May 15 10:55:45 com.apple.xpc.launchd.user.domain.501.100043.Aqua: Could not import service from caller: caller = otherbsd.967, service = com.apple.photostream-agent, error = 119: Service is disabled

131 May 15 10:56:37 com.apple.xpc.launchd.user.domain.201.100057.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.1172, error = 138: Service cannot be loaded on this hardware

132 May 15 10:56:37 com.apple.xpc.launchd.user.domain.201.100057.Aqua: Could not import service from caller: caller = otherbsd.1210, service = com.apple.photostream-agent, error = 119: Service is disabled

133 May 15 10:58:20 com.apple.xpc.launchd.domain.user.0: Caller not allowed to perform action: loginwindow.1172, action = query service enabled state, code = 1: Operation not permitted, uid = 0, euid = 201, gid = 201, egid = 201, asid = 100057

134 May 15 10:58:27 com.apple.xpc.launchd.user.domain.501.100068.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.1385, error = 138: Service cannot be loaded on this hardware

135 May 15 10:58:28 com.apple.xpc.launchd.user.domain.501.100068.Aqua: Could not import service from caller: caller = otherbsd.1411, service = com.getdropbox.dropbox.loginhelper, error = 119: Service is disabled

136 May 15 10:58:28 com.apple.xpc.launchd.user.domain.501.100068.Aqua: Could not import service from caller: caller = otherbsd.1411, service = com.apple.photostream-agent, error = 119: Service is disabled

137 May 15 11:39:21 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

138 May 15 11:39:21 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

139 May 15 11:39:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.93, error = 138: Service cannot be loaded on this hardware

140 May 15 11:39:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.227, service = com.getdropbox.dropbox.loginhelper, error = 119: Service is disabled

141 May 15 11:39:25 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.227, service = com.apple.photostream-agent, error = 119: Service is disabled

142

143 System services loaded

144

145 com.adobe.ARMDC.Communicator

146 com.adobe.ARMDC.SMJobBlessHelper

147 com.adobe.fpsaud

148 com.apple.logd

149 - status: 1

150 com.apple.watchdogd

151 com.microsoft.office.licensing.helper

152 com.microsoft.office.licensingV2.helper

153 com.oracle.java.Helper-Tool

154 org.cindori.AuthHelper

155 org.cindori.TEAuth

156 org.macosforge.xquartz.privileged_startx

157

158 System services disabled

159

160 com.apple.mtmfs

161

162 Login services loaded

163

164 com.adobe.ARMDCHelper.UUID

165 - status: 111

166 com.bittorrent.BitTorrent

167 com.bittorrent.uTorrent

168 com.citrixonline.GoToMeeting.G2MUpdate

169 com.google.keystone.user.agent

170 com.oracle.java.Java-Updater

171 com.pharos.notify

172 com.pharos.popup

173 com.spigot.ApplicationManager

174 org.macosforge.xquartz.startx

175

176 Login services disabled

177

178 com.hp.devicemonitor

179

180 User services disabled

181

182 com.hp.devicemonitor

183

184 Contents of /Library/LaunchAgents/com.adobe.ARMDCHelper.UUID.plist

185 - mod date: May 11 15:42:02 2016

186 - size (B): 577

187 - checksum: 2197523146

188

189 <?xml version="1.0" encoding="UTF-8"?>

190 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

191 <plist version="1.0">

192 <dict>

193 <key>Label</key>

194 <string>com.adobe.ARMDCHelper.UUID</string>

195 <key>ProgramArguments</key>

196 <array>

197 <string>/Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper</string>

198 </array>

199 <key>RunAtLoad</key>

200 <true/>

201 <key>StartInterval</key>

202 <integer>12600</integer>

203 </dict>

204 </plist>

205

206 Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

207 - mod date: Aug 6 15:01:07 2015

208 - size (B): 104

209 - checksum: 696348218

210

211 <?xml version="1.0" encoding="UTF-8"?>

212 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

213 <plist version="1.0">

214 <dict>

215 <key>Label</key>

216 <string>com.oracle.java.Java-Updater</string>

217 <key>ProgramArguments</key>

218 <array>

219 <string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>

220 <string>-bgcheck</string>

221 </array>

222 <key>StandardErrorPath</key>

223 <string>/dev/null</string>

224 <key>StandardOutPath</key>

225 <string>/dev/null</string>

226 <key>StartCalendarInterval</key>

227 <dict>

228 <key>Hour</key>

229 <integer>12</integer>

230 <key>Minute</key>

231 <integer>51</integer>

232 <key>Weekday</key>

233 <integer>6</integer>

234 </dict>

235 </dict>

236

237 ...and 1 more line(s)

238

239 Contents of /Library/LaunchAgents/com.pharos.notify.plist

240 - mod date: Jul 20 17:48:04 2014

241 - size (B): 502

242 - checksum: 2999610686

243

244 <?xml version="1.0" encoding="UTF-8"?>

245 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

246 <plist version="1.0">

247 <dict>

248 <key>Label</key>

249 <string>com.pharos.notify</string>

250 <key>Program</key>

251 <string>/Library/Application Support/Pharos/Notify.app/Contents/MacOS/Notify</string>

252 <key>KeepAlive</key>

253 <true/>

254 <key>LimitLoadToSessionType</key>

255 <string>Aqua</string>

256 </dict>

257 </plist>

258

259 Contents of /Library/LaunchAgents/com.pharos.popup.plist

260 - mod date: Jul 20 17:48:11 2014

261 - size (B): 499

262 - checksum: 2018977043

263

264 <?xml version="1.0" encoding="UTF-8"?>

265 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

266 <plist version="1.0">

267 <dict>

268 <key>Label</key>

269 <string>com.pharos.popup</string>

270 <key>Program</key>

271 <string>/Library/Application Support/Pharos/Popup.app/Contents/MacOS/Popup</string>

272 <key>KeepAlive</key>

273 <true/>

274 <key>LimitLoadToSessionType</key>

275 <string>Aqua</string>

276 </dict>

277 </plist>

278

279 Contents of /Library/LaunchDaemons/org.cindori.AuthHelper.plist

280 - mod date: Mar 1 22:08:30 2015

281 - size (B): 548

282 - checksum: 4239886293

283

284 <?xml version="1.0" encoding="UTF-8"?>

285 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

286 <plist version="1.0">

287 <dict>

288 <key>Label</key>

289 <string>org.cindori.AuthHelper</string>

290 <key>MachServices</key>

291 <dict>

292 <key>org.cindori.AuthHelper</key>

293 <true/>

294 </dict>

295 <key>Program</key>

296 <string>/Library/PrivilegedHelperTools/org.cindori.AuthHelper</string>

297 <key>ProgramArguments</key>

298 <array>

299 <string>/Library/PrivilegedHelperTools/org.cindori.AuthHelper</string>

300 </array>

301 </dict>

302 </plist>

303

304 Contents of /Library/LaunchDaemons/org.cindori.TEAuth.plist

305 - mod date: Jul 15 18:26:49 2015

306 - size (B): 532

307 - checksum: 2176654541

308

309 <?xml version="1.0" encoding="UTF-8"?>

310 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

311 <plist version="1.0">

312 <dict>

313 <key>Label</key>

314 <string>org.cindori.TEAuth</string>

315 <key>MachServices</key>

316 <dict>

317 <key>org.cindori.TEAuth</key>

318 <true/>

319 </dict>

320 <key>Program</key>

321 <string>/Library/PrivilegedHelperTools/org.cindori.TEAuth</string>

322 <key>ProgramArguments</key>

323 <array>

324 <string>/Library/PrivilegedHelperTools/org.cindori.TEAuth</string>

325 </array>

326 </dict>

327 </plist>

328

329 Contents of /private/etc/asl.conf

330 - mod date: Dec 14 19:15:18 2015

331 - size (B): 1094

332 - checksum: 3908161469

333

334 > /var/log/asl/Logs/aslmanager external style=lcl-b ttl=2

335 ? [= Facility authpriv] access 0 80

336 ? [= Facility remoteauth] [<= Level critical] access 0 80

337 ? [= Level emergency] broadcast

338 ? [<= PID 1] store

339 ? [= Facility internal] ignore

340 ? [<= Level notice] store

341 > system.log mode=0640 format=bsd rotate=seq compress file_max=5M all_max=50M

342 ? [= Sender kernel] file system.log

343 ? [<= Level notice] file system.log

344 ? [= Facility auth] [<= Level info] file system.log

345 ? [= Facility authpriv] [<= Level info] file system.log

346 ? [= Facility com.apple.alf.logging] file appfirewall.log file_max=5M all_max=50M

347 ? [= Facility lpr] file /var/log/popup.log

348

349 Contents of /private/etc/ssh/ssh_config

350 - mod date: Mar 20 21:15:43 2015

351 - size (B): 3957

352 - checksum: 2841432291

353

354 Host *

355 SendEnv LANG LC_*

356 Host *

357 XAuthLocation /opt/X11/bin/xauth

358

359 Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist

360 - mod date: Jan 21 20:41:11 2014

361 - size (B): 603

362 - checksum: 394026997

363

364 <?xml version="1.0" encoding="UTF-8"?>

365 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

366 <plist version="1.0">

367 <dict>

368 <key>Label</key>

369 <string>com.adobe.ARM.UUID</string>

370 <key>ProgramArguments</key>

371 <array>

372 <string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>

373 <string>semi-auto</string>

374 </array>

375 <key>RunAtLoad</key>

376 <true/>

377 <key>StartInterval</key>

378 <integer>12600</integer>

379 </dict>

380 </plist>

381

382 Contents of Library/LaunchAgents/com.bittorrent.BitTorrent.plist

383 - mod date: Oct 31 18:00:20 2015

384 - size (B): 491

385 - checksum: 305223476

386

387 <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC -//Apple Computer//DTD PLIST 1.0//EN http://www.apple.com/DTDs/PropertyList-1.0.dtd> <plist version="1.0"> <dict> <key>Label</key> <string>com.bittorrent.BitTorrent</string> <key>ProgramArguments</key> <array> <string>/usr/bin/open</string> <string>-n</string> <string>/Applications/BitTorrent.app</string> </array> <key>KeepAlive</key> <false/> <key>LaunchOnlyOnce</key> <true/> </dict> </plist>

388

389 Contents of Library/LaunchAgents/com.bittorrent.uTorrent.plist

390 - mod date: Jan 31 19:01:35 2016

391 - size (B): 487

392 - checksum: 3438286040

393

394 <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC -//Apple Computer//DTD PLIST 1.0//EN http://www.apple.com/DTDs/PropertyList-1.0.dtd> <plist version="1.0"> <dict> <key>Label</key> <string>com.bittorrent.uTorrent</string> <key>ProgramArguments</key> <array> <string>/usr/bin/open</string> <string>-n</string> <string>/Applications/uTorrent.app</string> </array> <key>KeepAlive</key> <false/> <key>LaunchOnlyOnce</key> <true/> </dict> </plist>

395

396 Contents of Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist

397 - mod date: Dec 18 13:48:55 2015

398 - size (B): 465

399 - checksum: 3638459010

400

401 <?xml version="1.0" encoding="UTF-8"?>

402 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

403 <plist version="1.0">

404 <dict>

405 <key>Label</key>

406 <string>com.citrixonline.GoToMeeting.G2MUpdate</string>

407 <key>ProgramArguments</key>

408 <array>

409 <string>/Users/USER/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate</string>

410 </array>

411 <key>StartInterval</key>

412 <integer>3660</integer>

413 </dict>

414 </plist>

415

416 Contents of Library/LaunchAgents/com.google.keystone.agent.plist

417 - mod date: Mar 1 18:02:53 2016

418 - size (B): 810

419 - checksum: 2983493683

420

421 <?xml version="1.0" encoding="UTF-8"?>

422 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

423 <plist version="1.0">

424 <dict>

425 <key>Label</key>

426 <string>com.google.keystone.user.agent</string>

427 <key>LimitLoadToSessionType</key>

428 <string>Aqua</string>

429 <key>ProgramArguments</key>

430 <array>

431 <string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>

432 <string>-runMode</string>

433 <string>ifneeded</string>

434 </array>

435 <key>RunAtLoad</key>

436 <true/>

437 <key>StartInterval</key>

438 <integer>3623</integer>

439 <key>StandardErrorPath</key>

440 <string>/dev/null</string>

441 <key>StandardOutPath</key>

442 <string>/dev/null</string>

443 </dict>

444 </plist>

445

446 Contents of Library/LaunchAgents/com.spigot.ApplicationManager.plist

447 - mod date: Jan 31 19:00:12 2016

448 - size (B): 487

449 - checksum: 2807864426

450

451 <?xml version="1.0" encoding="UTF-8"?>

452 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

453 <plist version="1.0">

454 <dict>

455 <key>KeepAlive</key>

456 <true/>

457 <key>Label</key>

458 <string>com.spigot.ApplicationManager</string>

459 <key>ProgramArguments</key>

460 <array>

461 <string>/Users/USER/Library/Application Support/Spigot/ApplicationManager</string>

462 <string>--protect</string>

463 </array>

464 <key>RunAtLoad</key>

465 <true/>

466 </dict>

467 </plist>

468

469 User login items

470

471 iTunesHelper

472 - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

473 Cinch

474 - /Applications/Cinch.app

475 Dropbox

476 - /Applications/Dropbox.app

477 Google Drive

478 - /Applications/Google Drive.app

479 AdobeResourceSynchronizer

480 - missing value

481 Trim Enabler

482 - missing value

483 SpeechSynthesisServer

484 - /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app

485 Google Chrome

486 - /Applications/Google Chrome.app

487

488 iCloud services

489

490 PHOTO_STREAM

491 CONTACTS

492 CALENDAR

493 REMINDERS

494 BOOKMARKS

495 NOTES

496

497 iCloud errors

498

499 cloudd 7

500 comapple.InputMethodKit.TextReplacementService 2

501 comapple.BKAgentService 2

502 cloudphotosd 2

503 comapple.CloudPhotosConfiguration 1

504 Finder 1

505

506 Continuity errors

507

508 sharingd 54

509 sharedfilelistd 48

510 Dock 3

511 VLC 2

512 comapple.appkit.xpc.openAndSavePanelService 1

513

514 Restrictive permissions: 240

515

516 Lockfiles: 15

517

518 Global prefs (user)

519

520 NSCloseAlwaysConfirmsChanges = 1

521 "RICOH RICOH Aficio MP 2851" = 1

522

523 Extensions

524

525 /Library/Extensions/hp_io_enabler_compound.kext

526 - com.hp.kext.io.enabler.compound

527 - Hewlett Packard (6HB5Y2QTA3)

528 /System/Library/Extensions/JMicronATA.kext

529 - com.jmicron.JMicronATA

530

531 Applications

532

533 /Applications/Cinch.app

534 - com.irradiatedsoftware.Cinch-Direct

535 - Irradiated Software, LLC

536 /Applications/CompanionLink.app

537 - CompanionLink

538 - CompanionLink Software, Inc.

539 /Applications/MatterControl.app

540 - ZQ9YKH9R5V.com.matterhackers.mattercontrol

541 - MatterHackers, Inc. (ZQ9YKH9R5V)

542 /Applications/Parallels Desktop.app

543 - com.parallels.desktop.console

544 - Parallels, Inc. (4C6364ACXT)

545 /Applications/Parallels Desktop.app/Contents/Applications/Parallels Link.app

546 - com.parallels.SharedAppLink.Agent

547 - Parallels, Inc. (4C6364ACXT)

548 /Applications/Parallels Desktop.app/Contents/Applications/Parallels Mounter.app

549 - com.parallels.desktop.mounter

550 - Parallels, Inc. (4C6364ACXT)

551 /Library/Application Support/Pharos/Notify.app

552 - com.pharos.notify

553 - Pharos Systems International

554 /Library/Application Support/Pharos/Popup.app

555 - com.pharos.popup

556 - Pharos Systems International

557 /Library/Application Support/Pharos/PopupConfiguration.app

558 - com.pharos.PopupConfiguration

559 - Pharos Systems International

560 /Library/Application Support/Pharos/Utilities/Uninstaller.app

561 - com.pharos.uninstaller

562 - Pharos Systems International

563 /Users/USER/Applications/My Boot Camp Applications.app

564 - com.parallels.ApplicationGroupBridge

565 - Parallels, Inc. (4C6364ACXT)

566

567 PrefPane

568

569 /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.pref Pane

570 - com.oracle.java.JavaControlPanel

571 /Library/PreferencePanes/Flash Player.prefPane

572 - com.adobe.flashplayerpreferences

573

574 Bundles

575

576 /Library/Internet Plug-Ins/AdobePDFViewer.plugin

577 - com.adobe.acrobat.pdfviewer

578 - Adobe Systems, Inc.

579 /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

580 - com.adobe.acrobat.pdfviewerNPAPI

581 - Adobe Systems, Inc.

582 /Library/Internet Plug-Ins/Flash Player.plugin

583 - com.macromedia.Flash Player.plugin

584 - Adobe Systems, Inc.

585 /Library/Internet Plug-Ins/JavaAppletPlugin.plugin

586 - com.oracle.java.JavaAppletPlugin

587 /Library/Internet Plug-Ins/Quartz Composer.webplugin

588 - com.apple.QuartzComposer.webplugin

589 - Software Signing

590 /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

591 - com.microsoft.sharepoint.browserplugin

592 /Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

593 - com.microsoft.sharepoint.webkitplugin

594 /Library/Internet Plug-Ins/Silverlight.plugin

595 - com.microsoft.SilverlightPlugin

596 /Library/Internet Plug-Ins/Unity Web Player.plugin

597 - com.unity.UnityWebPlayer

598 /Users/USER/Library/Application Support/Google/Chrome/PepperFlash/21.0.0.216/PepperFlashPlayer.plugin

599 - com.macromedia.PepperFlashPlayer.pepper

600 - Adobe Systems, Inc.

601 /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.885/_platform_specific/mac_x64/widevine cdmadapter.plugin

602 - NA

603 /Users/USER/Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin

604 - com.citrixonline.mac.WebDeploymentPlugin

605

606 Bundles (new)

607

608 /System/Library/Intelligent Suggestions/Assets.suggestionsassets

609 - com.apple.MobileAsset.CoreSuggestions

610 - Software Signing

611

612 Library paths

613

614 /Library/McAfee/cma/bin/libagent.4.6.dylib

615 /Library/McAfee/cma/bin/libagentplugin.4.6.dylib

616 /Library/McAfee/cma/bin/libapplib2.4.6.dylib

617 /Library/McAfee/cma/bin/libboost_filesystem.dylib

618 /Library/McAfee/cma/bin/libboost_system.dylib

619 /Library/McAfee/cma/bin/libboost_thread.dylib

620 /Library/McAfee/cma/bin/libconfigmanager.4.6.dylib

621 /Library/McAfee/cma/bin/libcurl.4.1.1.dylib

622 /Library/McAfee/cma/bin/libdatastore.4.6.dylib

623 /Library/McAfee/cma/bin/libeventinterface.4.6.dylib

624 /Library/McAfee/cma/bin/libeventinterfacetest.4.6.dylib

625 /Library/McAfee/cma/bin/libeventwriter.4.6.dylib

626 /Library/McAfee/cma/bin/libeventwritertest.4.6.dylib

627 /Library/McAfee/cma/bin/libframework.4.6.dylib

628 /Library/McAfee/cma/bin/libinetmgr.4.6.dylib

629 /Library/McAfee/cma/bin/libipcchannel.4.6.dylib

630 /Library/McAfee/cma/bin/liblistenserver.4.6.dylib

631 /Library/McAfee/cma/bin/liblogger.4.6.dylib

632 /Library/McAfee/cma/bin/libmacbplugin.4.6.dylib

633 /Library/McAfee/cma/bin/libmanagement.4.6.dylib

634 /Library/McAfee/cma/bin/libmfeCmnLib.4.6.dylib

635 /Library/McAfee/cma/bin/libmfecab.4.6.dylib

636 /Library/McAfee/cma/bin/libmfecomn.4.6.dylib

637 /Library/McAfee/cma/bin/libmfelpc.4.6.dylib

638 /Library/McAfee/cma/bin/libmfelpchelper.4.6.dylib

639 /Library/McAfee/cma/bin/libmueres.4.6.dylib

640 /Library/McAfee/cma/bin/libnainet.4.6.dylib

641 /Library/McAfee/cma/bin/libnairal.4.6.dylib

642 /Library/McAfee/cma/bin/libnaizlib.4.6.dylib

643 /Library/McAfee/cma/bin/libnaxml.4.6.dylib

644 /Library/McAfee/cma/bin/libnaziplib.4.6.dylib

645 /Library/McAfee/cma/bin/libpackager.4.6.dylib

646 /Library/McAfee/cma/bin/libpackageretry.4.6.dylib

647 /Library/McAfee/cma/bin/libpluginmanager.4.6.dylib

648 /Library/McAfee/cma/bin/libppupdaterproxy.4.6.dylib

649 /Library/McAfee/cma/bin/libppupdaterstub.4.6.dylib

650 /Library/McAfee/cma/bin/libsampleupdplugin.4.6.dylib

651 /Library/McAfee/cma/bin/libscheduler.4.6.dylib

652 /Library/McAfee/cma/bin/libtestplugin.4.6.dylib

653 /Library/McAfee/cma/bin/libupdater.4.6.dylib

654 /Library/McAfee/cma/bin/libxmlwrap.4.6.dylib

655 /Library/McAfee/cma/bin/libz.1.2.3.dylib

656 /Library/McAfee/shared/4.6.0/lib/libmfelpc.4.6.dylib

657 /Users/USER/Library/Application Support/Firefox/Profiles/3642gf68.default/gmp-gmpopenh264/1.4/libgmpopenh264.dy lib

658 /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.885/_platform_specific/mac_x64/libwidev inecdm.dylib

659 /Users/USER/Library/Application Support/NCH Software/Components/ffmpeg18/libavcodec.55.dylib

660 /Users/USER/Library/Application Support/NCH Software/Components/ffmpeg18/libavfilter.3.dylib

661 /Users/USER/Library/Application Support/NCH Software/Components/ffmpeg18/libavformat.55.dylib

662 /Users/USER/Library/Application Support/NCH Software/Components/ffmpeg18/libavutil.52.dylib

663 /Users/USER/Library/Application Support/NCH Software/Components/ffmpeg18/libswresample.0.dylib

664 /Users/USER/Library/Application Support/NCH Software/Components/ffmpeg18/libswscale.2.dylib

665 /Users/USER/Library/Application Support/NCH Software/Components/mp3el.dylib

666

667 MD importers

668

669 /Applications/BitTorrent.app/Contents/Library/Spotlight/SpotlightImporter.mdimp orter

670 /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/Library/Spotlight/Microsoft Outlook.mdimporter

671 /Applications/Microsoft Outlook.app/Contents/Library/Spotlight/Microsoft Outlook Spotlight Importer.mdimporter

672 /Applications/uTorrent.app/Contents/Library/Spotlight/SpotlightImporter.mdimpor ter

673

674 App extensions

675

676 com.getdropbox.dropbox.garcon

677 com.google.GoogleDrive.FinderSyncAPIExtension

678 com.microsoft.onenote.mac.shareextension

679 com.parallels.desktop.console.Resource-Monitor

680

681 Modifications

682

683 file added: /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/digitaleditions

684 file missing: /Applications/Utilities/Adobe Flash Player Install Manager.app/Contents/Resources/Adobe Flash Player.pkg

685

686 Non-loading kernel extensions

687

688 /System/Library/Extensions/AppleOSXUSBNCM.kext

689 - com.apple.driver.AppleOSXUSBNCM

690 - Software Signing

691

692 Installations

693

694 ARMDC Agent Installer: 5/11/16, 3:42 PM

695 Java 8 Update 91: 5/1/16, 12:51 PM

696 123D Design: 4/8/16, 12:27 PM

697 Java 8 Update 77: 3/30/16, 12:49 PM

698 Adobe Acrobat Reader DC (15.010.20060): 3/9/16, 12:04 PM

699

700 Elapsed time (sec): 403

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Answer 15

Linc Davis

Level 10

209,547 points

May 15, 2016 9:55 AM in response to mattgraham13601

There's nothing personal in the report.

A

Some of your user files (not system files) have incorrect permissions or are locked. This procedure will unlock those files and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.

Please back up all data before proceeding.

Step 1

If you have more than one user, and the one in question is not an administrator, then go to Step 2.

Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):

sudo find ~ $TMPDIR.. -exec chflags -h nosappnd,noschg,nosunlnk,nouappnd,nouchg {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-

You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.

Step 2 (optional)

Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.

Start up in Recovery mode. You may be prompted to select a language, then the OS X Utilities screen will appear.

If you use FileVault 2, select Disk Utility, then select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another drive icon. Select Unlock from the File menu and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.

Select

Utilities ▹ Terminal

from the menu bar. A Terminal window will open. In that window, type this:

resetp

Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword

Press return. A Reset Password window will open. You’re not going to reset a password.

Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Under Reset Home Directory Permissions and ACLs, click the Reset button.

Select

 ▹ Restart

from the menu bar.

B

Back up all data.

Run the following command in the same way as before. It moves to the Trash "semaphore" files that have not been cleaned up by the system and may be interfering with normal operation. The files are empty; they contain no data. There will be no output this time.

find L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.??????? -exec mv {} .Trash/ \; 2>&-

Log out or restart the computer and empty the Trash.

C

Please select the Login Items tab in the Users & Groups pane of System Preferences. Delete "SpeechSynthesisServer," then log out or restart the computer and test. If there's no change, also delete "Cinch" and test again.

D

The test results show other issues, probably not related to the original question.

You installed the "Spigot" ad-injection malware. Please take the steps below to disable it.

1. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

~/Library/LaunchAgents

In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return. A folder named "LaunchAgents" will open.

2. Inside the folder you just opened, there may be one or more files with a name beginning as follows:

com.spigot

Move all such items to the Trash.

Log out or restart the computer. Empty the Trash.

E

The symbol cache is very large. It stores data used in logs and crash reports, and it may have grown because it's corrupt. The cache is created automatically, and if deleted, it should be recreated when you restart the computer. Initially, at least, it will be a lot smaller.

I've seen one unverified report that a system became unbootable when the cache was deleted. That would have been due to a corrupt installation of OS X, but you should be prepared to reinstall if necessary. There is no reason to panic as long as you have good backups.

Back up all data before proceeding.

Please triple-click anywhere in the line below on this page to select it:

/System/Library/Caches/com.apple.coresymbolicationd

Right-click or control-click the highlighted line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item named "com.apple.coresymbolicationd" selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

*If you don't see the contextual menu item, select the line below and copy it to the Clipboard by pressing the key combination command-C:

/System/Library/Caches

In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

A folder named "Caches" should open. Inside it is a subfolder named "com.apple.coresymbolicationd". Move that subfolder to the Trash, restart, and empty.

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