Q: Macbook Air Suddenly Crashes
Hi!
I have acquired a macbook air and recently joined the Apple army. The laptop is fairly new, as it is only 5 months old.
I started to experience sudden crashes lately. Although It does not happen at a specific moment, sometimes it just decides to freeze all of the sudden... sometimes as I open a new tab on safari, it just happens randomly. I don't think I am forcing the laptop with anything, as sometimes I am using photoshop and doing several things at the time, but it never seems to slow or freeze my mac.
Curious thing is that if music is playing, it keep on playing, so it seems that it does affect that part. If I close the lid, the screen will remain turned on (Though music would stop when I close it) The only thing I can do is force shut it by hold pressing the on/off button, at it literally feels like if I am hitting my mac when I do that, it is painful!
What I usually have open on my mac when it happens:
Safari, Mail, iTunes, "FreeChat for WhatsApp" (downloaded from the app store), Spotify, and Stickies, creative cloud. Not really more than that, sometimes I have photoshop open or Lightroom, but it still happened without them open, also without Spotify, Mail or Whatsapp open. Stickies, creative cloud and Safari are always on.
Would love to find a possible fix for this, as I have not found anything online and also because it is very new, and paying such a high price for a laptop, it is surprisingly shocking that it would freeze when that is the last expected thing to happen to it, come on, I didn't buy a premium laptop to have such behaviours from it!
I cannot take it to the Store where I bought it, because I didn't buy it anywhere near, as I moved out of the country, and finding an apple store would mean to travel several hours.
Thank you in advance!
PS: I might be posting this in the wrong Category, if so, apologies in advance! I hope I actually am not
Message was edited by: GermanMTVK
MacBook Air, OS X El Capitan (10.11.4), null
Posted on May 12, 2016 5:10 PM