Q: My iphon is unlocked and I need to erase all data but after I enter my password it asks for a code and I don't know what it is for ... My iphon is unlocked and I need to erase all data but after I enter my password it asks for a code and I don't know what it is for more
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Helpful answers
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May 12, 2016 11:23 PM in response to Rita_tinaby D.Cohen,Have you tried to reset your iPhone to the factory settings? Try to
restore your device to factory settings. Note that this will erase the data from your device.
Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.
As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your device. After that on your computer you should see the iTunes window saying your device needs to be restored to factory settings. Click on the restore button.
https://support.apple.com/en-us/HT201263
If these steps don't work, contact Apple and ask for help.
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May 12, 2016 11:28 PM in response to Rita_tinaby Ingo2711,You might need your AppleID and password as well:
Erase all content and settings on your iPhone, iPad, iPod touch, or Apple Watch - Apple Support