William Tomcanin

Q: iCloud Server Unavailable

This morning I am receiving this message on all of my devices:  iMac, and 2 iPhones.

 

When I attempt to access my iCloud mail account, it goes off line.

 

Anyone else having this problem?  It appears that the iCloud server is having problems this morning.

 

Last successful access was last evening.

 

Changed nothing on my end.

iMac, OS X Yosemite (10.10.5)

Posted on May 13, 2016 6:37 AM

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Q: iCloud Server Unavailable

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  • Helpful answers

  • by William Tomcanin,

    William Tomcanin William Tomcanin May 13, 2016 6:44 AM in response to William Tomcanin
    Level 1 (104 points)
    Mac OS X
    May 13, 2016 6:44 AM in response to William Tomcanin

    Just attempted to access mail directly from the iCloud web page.

     

    I can successfully login, but when I attempt to access mail, I get the spinning wheel -- can't access mail via the web page either.

  • by bfmfromdeerfield,

    bfmfromdeerfield bfmfromdeerfield May 13, 2016 6:53 AM in response to William Tomcanin
    Level 1 (4 points)
    iCloud
    May 13, 2016 6:53 AM in response to William Tomcanin

    I am having the exact same problem -- on iMac, 2 iPhones, iPad --- and also the problem exists when iCloud is accessed via the web, Mail and Calendar do not  work on the web, but Notes and Contacts seem to be fine.

     

    Has Apple put out any info on this problem with the "server"?

  • by kgdesign,

    kgdesign kgdesign May 13, 2016 7:02 AM in response to William Tomcanin
    Level 1 (4 points)
    May 13, 2016 7:02 AM in response to William Tomcanin

    I am also having this problem. Last email I received was this morning at 6:37 am. Now I cannot get mail at all on any device from my iCloud account.

  • by Russ H,

    Russ H Russ H May 13, 2016 7:10 AM in response to William Tomcanin
    Level 7 (21,810 points)
    Quicktime
    May 13, 2016 7:10 AM in response to William Tomcanin

    It appears you are correct that there are server issues this AM. I'm also unable to access iCloud mail – from my Mac or iPhone – or by signing in online. OTH, my wife's account is working. Screenshot below from Apple Support.

     

    Screen Shot 2016-05-13 at 10.05.42 AM.png

    Russ

  • by LucyMess,

    LucyMess LucyMess May 13, 2016 7:27 AM in response to Russ H
    Level 1 (4 points)
    May 13, 2016 7:27 AM in response to Russ H

    I have the same issue - what I don't understand is that I can send from my iCloud email account, just not receive anything. 

     

    Is this a normal sign that iCloud is down when I run a basic connection diagnostic on my mail server?

     

    *Please note I'm not particularly technical so please go gently with any answers or help you can offer!!

     

    Mail connection doctor.jpg

  • by William Tomcanin,

    William Tomcanin William Tomcanin May 13, 2016 7:35 AM in response to LucyMess
    Level 1 (104 points)
    Mac OS X
    May 13, 2016 7:35 AM in response to LucyMess

    The status page indicates that only a small percentage of users are affected (.86%).  I wonder is this has something to do with the specific server to which our accounts have been assigned?

  • by LucyMess,

    LucyMess LucyMess May 13, 2016 7:41 AM in response to William Tomcanin
    Level 1 (4 points)
    May 13, 2016 7:41 AM in response to William Tomcanin

    Maybe... I realise it might be a slightly unrealistic ask, but would be nice if the support page could give a little bit more info than what they are currently showing.  I've spent most of my afternoon looking at troubleshooting pages instead of working, thinking it was something to do with my account. 

     

    Question - my current apple ID is with my @yahoo.co.uk address - would you recommend me changing it to my @icloud.com address or does it not make any difference? And if I should change it, what is the impact/what do I need to change and where?  Anything Apple related - iTunes, Apple Music, phone, etc?

  • by Russ H,

    Russ H Russ H May 13, 2016 7:52 AM in response to LucyMess
    Level 7 (21,810 points)
    Quicktime
    May 13, 2016 7:52 AM in response to LucyMess

    Hi Lucy.

     

    I suspect your account has something else going on than the server issue – or you wouldn't be able to send either. Check whether you can get mail online. Also, suggest trying the steps listed here.

     

    Russ

  • by Tom Kramer,

    Tom Kramer Tom Kramer May 13, 2016 8:09 AM in response to LucyMess
    Level 1 (24 points)
    May 13, 2016 8:09 AM in response to LucyMess

    Lucy,

     

    A lot of people are having the same issue.  It's Apple's problem, hopefully fixed soon. Changing your apple I.D. won't help and if you do you'll have to change it on all of your devices, applications etc. A real PITA!

     

    Tom

  • by Birgit Rhoads,

    Birgit Rhoads Birgit Rhoads May 13, 2016 9:03 AM in response to William Tomcanin
    Level 1 (15 points)
    Mac OS X
    May 13, 2016 9:03 AM in response to William Tomcanin

    iCloud Mail stopped service for me at 8a.m.  And I use this email for my business.  Not a happy camper.  Perhaps Apple Mail is not as reliable as it used to be....when I have time I may change all my business emails to Google Mail.  Hope the server is fixed soon.

  • by Csound1,

    Csound1 Csound1 May 13, 2016 9:05 AM in response to Birgit Rhoads
    Level 9 (50,476 points)
    Desktops
    May 13, 2016 9:05 AM in response to Birgit Rhoads

    I assume you imagine that Google never has outages, prepare to be disappointed.

  • by Birgit Rhoads,

    Birgit Rhoads Birgit Rhoads May 13, 2016 9:54 AM in response to Csound1
    Level 1 (15 points)
    Mac OS X
    May 13, 2016 9:54 AM in response to Csound1

    I am not aware of that.  My Google service has never been down, with two accounts.  Hmmm.  I do believe my iCloud Mail is back in service.  Yay!