George rouy

Q: My mac book pro keeps restarting once logged in. Once restarted it doesn't show a display?!

My mac book pro keeps restarting once logged in. Once restarted it doesn't show a display. This also happens occasionally when turn it on. However I can only use it for about five min before is restarts again repeating the same process? I have tried all the resets. Do you think it's a hardware issue or should I just do a full system restore? I mannaged to get on the disc utility and it works fine

iOS 9.3.1

Posted on May 13, 2016 10:38 AM

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Q: My mac book pro keeps restarting once logged in. Once restarted it doesn't show a display?!

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  • by deggie,

    deggie deggie May 13, 2016 10:53 AM in response to George rouy
    Level 9 (54,563 points)
    iPhone
    May 13, 2016 10:53 AM in response to George rouy

    I think you are probably looking at a hardware issue. Make a Genius Bar appointment at your nearest Apple Store.

  • by Linc Davis,

    Linc Davis Linc Davis May 13, 2016 2:00 PM in response to George rouy
    Level 10 (207,963 points)
    Applications
    May 13, 2016 2:00 PM in response to George rouy

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.