HT204152: Frequently asked questions about two-step verification for Apple ID

Learn about Frequently asked questions about two-step verification for Apple ID
Sploton

Q: Two step verification fails on my Apple TV 5 times entering my Id, Password and the dual step code... not working. My only option is to disable the dual step... Guess what I can do that from 1 device as the dual code is sent to the device itself!!! Z

Two step verification fails on my Apple TV 5 times entering my Id, Password and the dual step code... not working. My only option is to disable the dual step... Guess what I can do that from 1 device as the dual code is sent to the device itself!!! Duh - Are you guy hiring folks from Microsoft ?

MacBook Pro (Retina, Mid 2012), OS X Mavericks (10.9)

Posted on May 13, 2016 10:57 AM

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Q: Two step verification fails on my Apple TV 5 times entering my Id, Password and the dual step code... not working. My only option ... more

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  • by Rysz,

    Rysz Rysz May 13, 2016 12:31 PM in response to Sploton
    Level 7 (20,274 points)
    iTunes
    May 13, 2016 12:31 PM in response to Sploton

    What exactly fails during the verification on ATV? Wrong code? Error message?



    [You're mixing up two-step verification with two-factor verification. In two-step you can send the verification code to the same device. This verifies that you can receive the code on the device that's set up for it. After you receive it, you can enter it.]

  • by Diana.McCall,

    Diana.McCall Diana.McCall May 13, 2016 4:38 PM in response to Sploton
    Level 4 (2,942 points)
    Apple TV
    May 13, 2016 4:38 PM in response to Sploton

    Currently, it looks like ATV cannot handle either 2-step or 2-factor authentication. As you mention, the only solution is to disable it. Presumably, Apple will fix this fairly quickly.