HT202033: Get started with iPhone, iPad, and iPod touch
Learn about Get started with iPhone, iPad, and iPod touch
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Helpful answers
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May 13, 2016 3:49 PM in response to issah1046by ManSinha,Two issues
If you are seeing an Apple ID other than your own - that is the activation lock
If you bought the phone second hand - you will need to contact the original owner and have them do this
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
If you are the original owner - you need to bring the phone and documents of ownership and proof of identity to an Apple or authorized store and they can help you
Please make a Genius appointment at an Apple Store, or go to another authorized service provider.