HT204289: How to use AirPlay on your iPhone, iPad, or iPod touch
Learn about How to use AirPlay on your iPhone, iPad, or iPod touch
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All replies
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Helpful answers
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May 15, 2016 8:09 AM in response to Peter Anderson5by Duane,When you enabled device verification with a new code, did you successfully enter that new code on your wife's MacBook Air?
Were you still asked for this code after disabling device verification?
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May 15, 2016 8:17 AM in response to Duaneby Peter Anderson5,While set to require device verification, the MB Air could not stream to the TV via Airplay. No code was displayed either.
Once reset to NOT require verification, the MB Air could once again stream to the TV. The MB Pro still cannot
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May 15, 2016 8:22 AM in response to Peter Anderson5by Peter Anderson5,I tried restarting the Apple TV. Once restarted, I tried to activate Airplay but received a dialog box requesting the Airplay code for the Apple TV but no code is displayed on the TV. Verification is set to "Off"
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May 15, 2016 8:42 AM in response to Duaneby Peter Anderson5,I tried using my personal Apple TV passcode and that was not accepted either
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May 15, 2016 9:12 AM in response to Peter Anderson5by Diana.McCall,Have you seen this Re: Could not connect to Apple TV (2015) on Yosemite (10.10.5) Macbook Pro (Early 2015) ?
There might be something else useful in the same thread.
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May 15, 2016 9:28 AM in response to Peter Anderson5by Vinceassociate,Post screen shots of your Macbook and the Apple TV when prompted for codes.
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May 15, 2016 9:34 AM in response to Peter Anderson5by John Galt,Peter Anderson5 wrote:
2015 MacBook Pro 13" running 10.11.4, Safari 9.1
Apple TV Model A1625 (64GB) running 9.2 software
What device creates your network? It is either an Apple AirPort Base Station (Extreme, Express, or Time Capsule) or some other manufacturer's product.
If you are using any so-called "anti-virus", "Internet security" or "firewall" products on that MBP, remove them according to their respective instructions. Do not reinstall them regardless of the outcome.
If you did not install anything resembling that description, contact AppleCare. The problems you're describing are bizarre. -
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May 15, 2016 11:48 AM in response to John Galtby Peter Anderson5,My WiFi network is created by an Apple Airport Base Station / Time Capsule
I have no 3rd party anti-virus software installed. Everything else works fine.
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May 15, 2016 11:52 AM in response to Diana.McCallby Peter Anderson5,I just got back online after doing this (moving Network interface plist file to trash and restarting). It took a long time and several reboots to get up and running again. did not fix issue
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May 15, 2016 12:33 PM in response to Peter Anderson5by Diana.McCall,Your pictures definitely look like device verification is enabled on the Apple TV. But you have confirmed that it is not. I could imagine that the computer might request some nonexistent code, but it's hard to believe that ATV would display the code. And your observations here Re: How do I get Airplay to work from Safari on Mac to Apple TV? are jist strange. Beats me...
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May 15, 2016 1:04 PM in response to Peter Anderson5by Vinceassociate,Since everything checks out except the ATV is acting irrational and inconsistent, I would do a factory restore on the ATV. The system software must have gotten corrupt. The ATV has to be the one driving the code in error since it would be the one to prompt it.
Restore your Apple TV to its factory settings - Apple Support
Make sure you pick factory restore otherwise you will not reload all the system software and your issues will persist.
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May 15, 2016 2:19 PM in response to Diana.McCallby Peter Anderson5,To be clear, My MB Pro requests s code whether Device verification on the ATV is on or off. I turned it on to generate a code but that code is always rejected when entered on the MB Pro....
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May 15, 2016 2:21 PM in response to Vinceassociateby Peter Anderson5,The ATV works fine in every other respect -my MB Air connects to it via airplay just fine. I
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May 15, 2016 2:44 PM in response to Peter Anderson5by Diana.McCall,You said the MB Air that works is running 10.9.5. Your MBP that doesn't work is running 10.11.4. It's hard to explain, but could there be something in the newer OS that's triggering this behavior?
