Hi all. My 4k video clips play fine on my iPhone 6s. When I import them into iPhoto, the videos shake and judder, almost as if frames are missing. When I import them into iPhoto in a different user account, they play fine. Does anyone have an answer as to why this is occuring. Thank you for any help that is offered.
Andy
iMac, Mac OS X (10.4.11)
Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here (and recommended by Apple Support personnel) in the ASC to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
Thank you very much Old Toad. As an addendum, after I posted my question, I imported some of the files into FCP, and the clips all played and burned normally, which is ultimately what I'm looking for. Obviously a problem with iPhoto. Anyway, here is the results from Etrecheck. Thanks again for your help.
EtreCheck version: 2.9.12 (265)
Report generated 2016-05-14 19:51:42
Download EtreCheck from https://etrecheck.com
Runtime 3:10
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Problem: Other problem
Description:
Imported video clips from iPhone 6s judders in iPhoto.
Hardware Information:ⓘ
iMac (21.5-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 CPU: 4-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information:ⓘ
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1920 x 1080
System Software:ⓘ
OS X Mavericks 10.9.5 (13F1712) - Time since boot: about 5 days
Disk Information:ⓘ
ST3500418AS disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (78.36 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H ()
USB Information:ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper:ⓘ
Mac App Store and identified developers
Adware:ⓘ
~/Library/Caches/com.apple.Safari/Extens...safariextension
~/Library/Caches/com.apple.Safari/Extens...safariextension
~/Library/Caches/com.apple.Safari/Extensions/Searchme.safariextension
~/Library/Caches/com.apple.Safari/Extensions/Slick Savings.safariextension
~/Library/Caches/com.apple.Safari/Extens...safariextension
~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
~/Library/Safari/Extensions/Searchme.safariextz
~/Library/Safari/Extensions/Slick Savings.safariextz
~/Library/Safari/Extensions/eBay Shopping Assistant.safariextz
9 adware files found. [Remove]
Kernel Extensions:ⓘ
/Applications/Toast 11 Titanium/Spin Doctor.app
[not loaded] com.hzsystems.terminus.driver (4 - 2013-02-01) [Support]
/Library/Extensions
[loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.9 - 2016-03-30) [Support]
/System/Library/Extensions
[loaded] com.InnovationTechnology.driver.ComputerAudio (1.01 - SDK 10.7 - 2016-05-11) [Support]
[loaded] com.globaldelight.driver.BoomDevice (1.1 - SDK 10.1 - 2016-05-11) [Support]
[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.6547 - 2016-05-11) [Support]
[not loaded] com.roxio.BluRaySupport (1.1.6 - 2016-05-11) [Support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 (26840) - SDK 10.4 - 2016-05-11) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 (26840) - SDK 10.4 - 2014-03-25) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 (26840) - SDK 10.5 - 2014-03-25) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 (26840) - SDK 10.4 - 2014-03-25) [Support]
~/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0 - 2016-04-09) [Support]
System Launch Agents:ⓘ
[not loaded] 6 Apple tasks
[loaded] 133 Apple tasks
[running] 45 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 50 Apple tasks
[loaded] 131 Apple tasks
[running] 68 Apple tasks
Launch Agents:ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-11) [Support]
[failed] com.logmein.LMILaunchAgentFixer.plist (2016-05-11) [Support]
[running] com.logmein.logmeingui.plist (2016-05-11) [Support]
[running] com.logmein.logmeinguiagent.plist (2016-05-11) [Support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist (2016-05-11) [Support]
Launch Daemons:ⓘ
[running] com.adobe.ARMDC.Communicator.plist (2016-05-11) [Support]
[running] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-11) [Support]
[failed] com.adobe.fpsaud.plist (2016-04-15) [Support]
[failed] com.edovia.screensconnect.daemon.plist (2012-03-12) [Support]
[running] com.logmein.logmeinserver.plist (2016-05-11) [Support]
[not loaded] com.logmein.raupdate.plist (2012-07-30) [Support]
[loaded] com.rogueamoeba.instanton-agent.plist (2014-03-25) [Support]
User Launch Agents:ⓘ
[loaded] com.adobe.ARM.[...].plist (2013-03-16) [Support]
[running] com.apple.FolderActions.enabled.plist
[loaded] com.apple.FolderActions.folders.plist
[loaded] com.google.keystone.agent.plist (2016-03-26) [Support]
[running] com.mlbam.nexdef.plist (2012-05-05) [Support]
[failed] com.rogueamoeba.loopbackd.plist (2016-03-08) [Support]
[loaded] com.shoebox.launched.plist (2015-10-10) [Support]
[loaded] com.shoebox.launched.pliste (2015-10-10) [Support]
[not loaded] com.spigot.ApplicationManager.plist (2016-03-03) Adware! [Remove]
~/Library/Application Support/Spigot/ApplicationManager
[loaded] uk.co.markallan.clamxav.freshclam.plist (2015-07-28) [Support]
User Login Items:ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Other Apps:ⓘ
[running] [0x0-0x2e42e4].com.azureus.vuze
[running] [0x0-0x3b33b3].com.etresoft.EtreCheck
[running] com.adobe.Reader.56352
[running] com.getdropbox.dropbox.28720
[loaded] 442 Apple tasks
[running] 446 Apple tasks
Internet Plug-ins:ⓘ
LogMeInSafari64: 1.0.660 (2012-03-20) [Support]
Unity Web Player: UnityPlayer version 4.0.0f7 (2013-11-29) [Support]
Default Browser: 537 - SDK 10.9 (2014-09-26)
AdobePDFViewerNPAPI: 15.016.20039 - SDK 10.11 (2016-05-11) [Support]
FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-21) [Support]
LogMeIn: 1.0.660 (2012-04-06) [Support]
Silverlight: 5.1.10411.0 - SDK 10.6 (2012-06-22) [Support]
QuickTime Plugin: 7.7.3 (2016-03-30)
Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-21) Outdated! Update
LogMeInSafari32: 1.0.660 (2012-03-20) [Support]
AdobePDFViewer: 15.016.20039 - SDK 10.11 (2016-05-11) [Support]
JavaAppletPlugin: 14.9.0 - SDK 10.7 (2014-06-20) Check version
User internet Plug-ins:ⓘ
BlueStacks Install Detector: Unknown
Dashlane: Dashlane 1.0.0 - SDK 10.10 (2014-12-09) [Support]
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
NPRoblox: 1.0.2.12 - SDK 10.8 (2013-08-01) [Support]
Safari Extensions:ⓘ
Amazon Shopping Assistant (cache only) (2014-05-21) Adware! [Remove]
Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (2016-05-12)
eBay Shopping Assistant - Spigot, Inc. - http://www.mybrowserbar.com (2016-03-03) Adware! [Remove]
Ebay Shopping Assistant (cache only) (2014-05-21) Adware! [Remove]
Slick Savings (2016-03-03) Adware! [Remove]
AdBlock - BetaFish, Inc. - https://getadblock.com (2016-04-16)
Searchme - Spigot, Inc. - http://www.mybrowserbar.com (2016-03-03) Adware! [Remove]
3rd Party Preference Panes:ⓘ
AppTrap (2014-11-26) [Support]
Flash Player (2016-04-15) [Support]
Perian (2011-07-23) [Support]
Time Machine:ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 420.88 GB
Destinations:
Andy and Joy [Network]
Total size: 2.00 TB
Total number of backups: 1
Oldest backup: 3/29/16, 7:16 PM
Last backup: 3/29/16, 7:16 PM
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 499.25 GB X 3)
Top Processes by CPU:ⓘ
20% com.apple.WebKit.Plugin.64
2% fontd
2% coreaudiod
1% WindowServer
1% kernel_task
Top Processes by Memory:ⓘ
508 MB com.apple.WebKit.WebContent(4)
463 MB kernel_task
221 MB Safari
172 MB com.apple.WebKit.Plugin.64
115 MB AdobeReader
Virtual Memory Information:ⓘ
245 MB Free RAM
3.00 GB Used RAM (822 MB Cached)
0 B Swap Used
~/Library/Caches/com.apple.Safari/Extens...safariextension
~/Library/Caches/com.apple.Safari/Extens...safariextension
~/Library/Caches/com.apple.Safari/Extensions/Searchme.safariextension
~/Library/Caches/com.apple.Safari/Extensions/Slick Savings.safariextension
~/LYou haveibrary/Caches/com.apple.Safari/Extens...safariextension
~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
~/Library/Safari/Extensions/Searchme.safariextz
~/Library/Safari/Extensions/Slick Savings.safariextz
~/Library/Safari/Extensions/eBay Shopping Assistant.safariextz
9 adware files found. [Remove]
[not loaded] com.spigot.ApplicationManager.plist (2016-03-03) Adware!
[Remove]
You have a large number of adware installed. A simple, quick and safe way to remove adware and malware is to download and use Malwarebytes Anti-Malware for Macs. It's was developed by one of the most respected and top contributors in these forums and recommended by nearly all of the top contributors here.
If you would prefer to do it manually follow these instructions from theSafeMac.com site (author of Malwarebytes): Adware Removal Guide
You also have ClamX antivirus installed. It's not needed as there are no viruses for Macs. AV software can and has been documented as closing down Macs. Uninstall it according to the developer's instructions.
Where is the Photos library located? If it's on your external HD how is that drive formatted and connected to the Mac?
Also export the original video out of the library to the Desktop and check to see how it plays there with Quicktime Player. Any difference from Photos?
Thank you Old Toad. For the life of me, I embarrassingly cannot fathom why I didn't think of extracting the file myself. Anyway, It played well using Quicktime from the desktop, so something must be up with iPhoto. I'm planning on updating the OS anyway, but thank you for taking the time out to help me.
Andy
Be sure to remove the adware before upgrading your system.
Video clips judder after importing to iPhoto
