meg2girlz

Q: Watch died today.

MY watch died today while charging. No apparent reason why. I preorder this last year when first came out. What is happening? This doesn't seem typical of an apple device.

iPhone 4S

Posted on May 13, 2016 6:35 PM

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Q: Watch died today.

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 13, 2016 6:56 PM in response to meg2girlz
    Level 10 (122,220 points)
    Apple Music
    May 13, 2016 6:56 PM in response to meg2girlz

    Try restarting or resetting Apple Watch and its paired iPhone.

    Restart Apple Watch. To turn off Apple Watch, press and hold the side button until the sliders appear, then drag the Power Off slider to the right. To turn Apple Watch back on, hold down the side button until the Apple logo appears.

    Restart the paired iPhone. To turn off iPhone, press and hold the Sleep/Wake button until the slider appears, then drag the slider to the right. To turn iPhone back on, hold down the Sleep/Wake button until the Apple logo appears.

    If you can’t turn off Apple Watch or if the problem continues, you may need to force Apple Watch to restart. Do this only if you’re unable to restart your Apple Watch.

    Force Apple Watch to restart. Hold down the side button and the Digital Crown at the same time for at least ten seconds, until the Apple logo appears.


    If it won't startup after trying the instructions above, check your warranty status here >   https://checkcoverage.apple.com

    Find the serial number for your Apple Watch

    You may need to make a reservation at a Genius Bar.

     

    If you were able to start your watch, check for software updates.

    Open the Apple Watch app on iPhone, tap My Watch, then go to General > Software Update. Download the software to the iPhone, then continue on Apple Watch.

    Update wirelessly on Apple Watch. Follow the prompts on Apple Watch to install the software update.