Q: Broken Apple Cord

Less than 2 months ago I purchased a new apple charging cable to replace my old one, it was working like normal. Then today went to charge it with my computer (Like I have done before) it said "This accessory is not supported by this device." I have tried plugging it back into the wall using different adapters and nothing is working. Will apple replace this for me? If so, how do I proceed to have it replaced? Thank you for your help.

-I have an Apple iPod 5th generation (w/ the newest version of IOS) and the Apple Lightning Cable

iPod touch, iOS 9.3.1

Posted on May 13, 2016 6:38 PM

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Q: Broken Apple Cord

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by Kenichi Watanabe,

Kenichi Watanabe May 13, 2016 9:08 PM in response to Simply_Sealey_
Level 8 (39,273 points)

Mac OS X

May 13, 2016 9:08 PM in response to Simply_Sealey_

This is Apple's user discussion forum, so you'll need to contact the official Apple customer support

Contact - Official Apple Support

But before you do that, if you have not already, try doing a Restart on your iPod touch

Restart your iPhone, iPad, or iPod touch - Apple Support

Then connect it to your computer again.
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by Simply_Sealey_,

Simply_Sealey_ May 14, 2016 7:50 AM in response to Kenichi Watanabe
Level 1 (4 points)

iPod

May 14, 2016 7:50 AM in response to Kenichi Watanabe

Thank you for your help! If I can just ask one more question before you go, When it asks me for my product type do I just say iPod accessories and then that its a hardware issue?
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by Kenichi Watanabe,

Kenichi Watanabe May 14, 2016 7:56 AM in response to Simply_Sealey_
Level 8 (39,273 points)

Mac OS X

May 14, 2016 7:56 AM in response to Simply_Sealey_

I've never had customer support for just a cable before... Hardware issue with an iPod accessory sounds logical.
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Q: Broken Apple Cord

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by Kenichi Watanabe,

by Simply_Sealey_,

by Kenichi Watanabe,

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