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twcole1965

Q: Podcast Shows with no episodes

Greetings,

 

I never received an email saying my podcast was accepted but i see it in PODCASTS CONNECT. It showed HIDDEN and i hit the UNHIDE link. I can now see my podcast in itunes (and so can anyone else) but there are no shows in my feed. My podcast is Saga of Steve Rogers.

 

Help me out please. I am really new to this but i am super motivated to get more episodes out there for anyone that stumbles upon them.

 

Thanks in advance.

 

tc

iPhone 6, iOS 8.1.3, null

Posted on May 13, 2016 10:57 PM

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Q: Podcast Shows with no episodes

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 May 13, 2016 11:30 PM in response to twcole1965
    Level 9 (78,557 points)
    iTunes
    May 13, 2016 11:30 PM in response to twcole1965

    Your podcast is at https://itunes.apple.com/gb/podcast/saga-of-steve-rogers-podcast/id1112013503?mt =2

     

    Your feed is at http://feeds.feedburner.com/SagaOfSteveRogersPodcast

     

    Please always include these when you have a question to save detective work. Your feed appears to be OK: the episodes appear when subscribing in iTunes. This looks like another iTunes Store glitch - there have been a number of instances of episodes going missing. Go to Podcasts Connect, sign in, select your podcast and click 'Refresh Feed'. Give it time - the Store may take a day or two to update. If it doesn't work, contact Support and ask for a re-index: that may solve it. Go to https://itunespartner.apple.com/en/podcasts/overview and click the 'Contact Us' link at the bottom of the page.

  • by twcole1965,

    twcole1965 twcole1965 May 13, 2016 11:36 PM in response to Roger Wilmut1
    Level 1 (4 points)
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    May 13, 2016 11:36 PM in response to Roger Wilmut1

    SSorry for the detective work. I am new to this and didn't see where all the info was. I refreshed this morning (like 18 hours ago) and I even thought it might only show episodes loaded after iTunes accepted me so I added another episode called test. You can see all the episodes in my feed but I can't? How is that?

     

    I Really appreciate your speedy reply and help.

     

    tc

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 May 13, 2016 11:39 PM in response to twcole1965
    Level 9 (78,557 points)
    iTunes
    May 13, 2016 11:39 PM in response to twcole1965

    If you go to the iTunes Store and click the 'Subscribe' button, then go to 'My Podcasts' you will see your podcast with all its episodes. When you subscribe the iTunes application reads the feed directly and the Store is not involved. Since this works, the problem is obviously with the Store, so you will need to contact Support and ask for a re-index. I should remove the test episode, it's not serving any useful purpose.

  • by twcole1965,

    twcole1965 twcole1965 May 14, 2016 7:17 AM in response to Roger Wilmut1
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    May 14, 2016 7:17 AM in response to Roger Wilmut1

    DDone and done. I did notice the podcasts were showing in iTunes on my laptop. I thought this was because I have the original recordings on the laptop and used iTunes to add the tags and show data. Now that I think about it those were in music and not in podcasts.

     

    I Guess it is a waiting game now for them to make this work. Thanks so much.

  • by twcole1965,

    twcole1965 twcole1965 May 15, 2016 8:15 AM in response to Roger Wilmut1
    Level 1 (4 points)
    Publishing
    May 15, 2016 8:15 AM in response to Roger Wilmut1

    IiTunes is telling me my RSS feed doesn't validate and gave me several web sources to use to validate it. How can that be he case if it shows on any laptop in iTunes, just not any of the apps on iPhone or iPad? I tested it and they validate. Their other suggestion is to use this forum...which is how I got to them in the first place. HELP ME !!!!

     

    THanks.

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 May 15, 2016 8:23 AM in response to twcole1965
    Level 9 (78,557 points)
    iTunes
    May 15, 2016 8:23 AM in response to twcole1965

    The feed validates at http://xmlgrid.net/validator.html which is the pickiest validator I've seen. I couldn't get it to validate in Podcasts Connect, though it works fine when subscribing in iTunes.

     

    I'm convinced it's a problem with the iTunes Store, not your feed: I can only suggest you go back to them and insist on escalating it if they're not helpful. Referring you back here isn't going to solve anything.

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 May 15, 2016 8:47 AM in response to Roger Wilmut1
    Level 9 (78,557 points)
    iTunes
    May 15, 2016 8:47 AM in response to Roger Wilmut1

    Further to the above, though the feed validates at the link I gave above it doesn't in feedvalidator.org because the URLs for both your image and your media files begin with https. This doesn't seem to affect the iTunes application; it used to upset the Store but more recently that seemed to be able to cope. However it's not a good idea and may be upsetting the validator. You can change the https to http - the URL still works when you do that.

     

    This suggests that possibly the problem in the Store lies only in whether or not it copes with https - originally it didn't, then it seemed to, so for all I know it's reverted to not coping.

  • by twcole1965,

    twcole1965 twcole1965 May 15, 2016 8:52 AM in response to Roger Wilmut1
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    May 15, 2016 8:52 AM in response to Roger Wilmut1

    image.png

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 May 15, 2016 9:01 AM in response to twcole1965
    Level 9 (78,557 points)
    iTunes
    May 15, 2016 9:01 AM in response to twcole1965

    http://www.feedvalidator.org/check.cgi?url=http%3A%2F%2Ffeeds.feedburner.com%2FS agaOfSteveRogersPodcast

     

    Screen Shot 2016-05-15 at 16.58.39.jpg

     

    Your feed is at http://feeds.feedburner.com/SagaOfSteveRogersPodcast not the URL you quote.

     

    It might be helpful if you posted the other feed URL just for comparison.

  • by twcole1965,

    twcole1965 twcole1965 May 15, 2016 9:03 AM in response to Roger Wilmut1
    Level 1 (4 points)
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    May 15, 2016 9:03 AM in response to Roger Wilmut1

    But I can't just remove the s from the feed line. How can I correct it?

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 May 15, 2016 9:54 AM in response to twcole1965
    Level 9 (78,557 points)
    iTunes
    May 15, 2016 9:54 AM in response to twcole1965

    I've now accessed your blogspot page and re-examined the Feedburner feed. The URLs in the 'enclosure' tags are http: it's the meddia content tags which have https and these don't matter (these are the ones that show when the feed is viewed in Feedburner, hence the confusion).

     

    So we're back where we started. Forget about the https issue. I still think there's a problem with both the Podcasts Connect validator and a separate problem with the Store (not an uncommon one) and the Store staff are looking at the first and assuming that it's the cause of the second.

     

    Of course I'm running on guesswork here because obviously I don't have access to the Store to find out what's going on. I can only suggest you conctact them again and ask them firmly to re-index your feed. Similar problems have been cleared by doing this.

  • by twcole1965,

    twcole1965 twcole1965 May 15, 2016 9:57 AM in response to Roger Wilmut1
    Level 1 (4 points)
    Publishing
    May 15, 2016 9:57 AM in response to Roger Wilmut1

    SO based on your advice that he issue might be the https limitations I removed the s in the feeds posted to my blogger site for each podcast. I then went back and changed the s in the logo location for iTunes. I then refreshed the feed on the podcast connect page. I am hoping this will fix the issue.

     

    Thank you ever so much. Your help was invaluable.