coozee
Level 1 (4 points)
Notebooks

Q: macbook air freeze, need hard reset

Hi, I have macbook air 4GB (early 2015). And time from time my macbook freeze. Trackpad does not work and I have to shut it with power button. When I tried to close the lid the apple logo was still lightening. I observed that this freezes happened when I am using only safari like facbook, youtube etc. Also I was listening to music once and when macbook freeze music was still playing. It is really annoying I would like to take it to apple store but the nearest is like 2 hours away.

 

I will be glad for every advice

MacBook Air

Posted on May 14, 2016 3:47 AM

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coozee

Q: macbook air freeze, need hard reset

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 14, 2016 4:00 AM in response to coozee
    Level 10 (120,962 points)
    Apple Music
    May 14, 2016 4:00 AM in response to coozee

    "I observed that this happens whenI am using only safari like macbook, youtube etc"


     

    First, make sure your Mac is up to date >  How to update OS X and Mac apps - Apple Support

     

     

    Next, Flash is required for some Facebook and YouTube content so see if there's a Flash update available.  Open System Preference > Flash Player > Updates > Check for Updates.

     

     

    Next, you may have a Safari extension or third party plug-in installed that's causing a conflict. It’s easy to troubleshoot.

     

    From the Safari menu bar click Safari > Preferences then select the Extensions tab. Uninstall one extension at a time, quit and relaunch Safari to test.

     

     

    If it's not an extensions issue, try troubleshooting third party plug-ins.

     

    Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow plug-ins. Quit and relaunch Safari to test.

     

    If that made a difference, instructions for troubleshooting plugins here.