Geezer Butler

Q: restore settings/lost all emails

I recently bought a new iPhone 6. My old iPhone 5 is perfectly fine, so I decided that I'd give it to my son. I mainly got the iphone 6 because I had the free upgrade, and also wanted extra storage (the old one had 16gig, the new one has 32).  The old one still picks up Wifi, so as soon as I turned it on a whole bunch of my emails came pouring in...and it also has all my music and pictures etc on it. I wanted him to have a clean slate, so that it's actually HIS phone, instead of feeling like you;re borrowing your Dad's phone, so I clicked on 'restore settings' on the old iPhone.  My idea was that I'd scrub the old phone of all my music, photos, emails, whatsapp & facebook messenger messages etc.  I planned on setting it up as a new iPhone.  What I hadn't counted on was that it would scrub ALL of my emails entirely, on all my other devices!!  ***?? I went from 10,000 emails to 0 on my iMac computer, as well as on my new iPhone 6. Disaster!  Somehow, I was able to find 700-odd messages in the trash folder and was able to bring back messages dating back to Nov 2015, which is great, but all the messages that I have dating back to 2005 are all gone.  Now, you might think "well, what do you want them for?", but some of them are important emails that I occasionally refer back to, some of them are important from a historical database point of view (being able to refer to what someone said or did 8 or 9 years ago), some of it is evidence/proof, and also there's a bit of nostalgia involved (like emails from people who are no longer around, discussions from 10 years ago that may have sentimental value).  It's obviously not life or death, but it just strikes me as being very odd that you can so easily (and inadvertently) lose 10,000 stored emails!

Is there any way of undoing this, or retrieving my emails? Would any of these emails be in some deep hidden cache or somewhere on the computer (in Finder?) 

Posted on May 14, 2016 10:06 AM

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Q: restore settings/lost all emails

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  • by Demo,Helpful

    Demo Demo May 14, 2016 10:41 AM in response to Geezer Butler
    Level 10 (95,986 points)
    iPad
    May 14, 2016 10:41 AM in response to Geezer Butler

    I Can't think of any reason whatsoever why resetting settings would delete emails. I have reset settings a few times on a couple of devices and lost nothing at all except for the preferred settings on each device. However, you are using the terminology restore settings and there is no such thing on the phone. Perhaps you erased all content and settings. If that was the case it should still not delete emails on other devices. That simply erases the device itself.

     

    If your email account is IMAP, whatever you do on one device is reflect on all devices. In other words if you delete an email on one device, it is deleted everywhere. If you'd account is POP, it should only affect the decide that you are currently using. I have a POP account and I can delete an email on the phone and it will still be on my Mac.

     

    Long winded explanation, but my question is did you somehow delete the emails inadvertently? They should not have disappeared from your Mac if you simply erased the phone.

     

    You might want to take a look at this as well.

    What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

  • by ManSinha,

    ManSinha ManSinha May 14, 2016 10:42 AM in response to Demo
    Level 6 (10,262 points)
    iPhone
    May 14, 2016 10:42 AM in response to Demo

    In addition to what Demo said

    Can you log onto the web portal of the email provider (eg if your email provider is Yahoo - then you would use a browser and computer to log on to mail.yahoo.com) - check the inbox first

    if emails are not there

    Look in trash for recent deletes