jamesalanier

Q: Safari Preference Page

I recently upgraded my operating system to OS X El Capitan (10.11.4) on an iMac desktop. Naturally, upon doing so, Safari upgraded also. Now I am unable to open the preference page in Safari. I have tried the post concerning this problem for the Mac Pro but it did not work. Has anyone else experienced this problem or know of a solution?

iMac, OS X El Capitan (10.11.4)

Posted on May 14, 2016 6:55 PM

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Q: Safari Preference Page

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  • Helpful answers

  • by Carolyn Samit,Solvedanswer

    Carolyn Samit Carolyn Samit May 14, 2016 7:20 PM in response to jamesalanier
    Level 10 (122,306 points)
    Apple Music
    May 14, 2016 7:20 PM in response to jamesalanier

    Hi..

     

     

    A Safe Mode boot deletes system caches that may help after an OS X update or upgrade.

     

     

    Top left corner of your screen click the  Apple   > Shut Down.

     

    After your Mac shuts down, wait 10 seconds, then press the power button.

     

    Immediately after you hear the startup tone, hold down the Shift key. You should press the Shift key as soon as possible after you hear the startup tone, but not before.

     

    Release the Shift key when you see the gray Apple logo and progress indicator.

     

     

    Once you are in Safe Mode, go back to the Apple  menu. From the drop down menu click:  Restart


    Then try Safari > Preferences.

     

     

     

     

    About Safe Mode

  • by Linc Davis,

    Linc Davis Linc Davis May 14, 2016 10:03 PM in response to jamesalanier
    Level 10 (207,995 points)
    Applications
    May 14, 2016 10:03 PM in response to jamesalanier

    Please back up all data before proceeding.

    Quit Safari if it’s running.

    Step 1

    Hold down the option key and select

              Go Library

    from the Finder menu bar. Delete the following items from the Library folder (some may not exist):

              Caches/com.apple.Safari

              Caches/com.apple.Safari.SearchHelper

              Caches/com.apple.SafariServices

              Caches/com.apple.WebKit.PluginProcess

              Caches/com.apple.WebProcess

              Caches/Metadata/Safari

              Preferences/com.apple.WebKit.PluginHost.plist

              Preferences/com.apple.WebKit.PluginProcess.plist

              Saved Application State/com.apple.Safari.savedState

              WebKit/com.apple.Safari

    Leave the Library folder open. Try Safari again. If the problem is solved, stop here. Close the Library folder. If you still have a problem, continue.

    Step 2

    Move the following items from the open Library folder to the Desktop (again, some may not exist):

              Cookies/Cookies.binarycookies

              Cookies/com.apple.Safari.SearchHelper.binarycookies

              Internet Plug-Ins

              Preferences/ByHost/com.apple.Safari.*.plist

              Preferences/com.apple.Safari.Extensions.plist

              Preferences/com.apple.Safari.LSSharedFileList.plist

              Preferences/com.apple.Safari.plist

              Preferences/com.apple.WebFoundation.plist

              PubSub/Database

              Safari

              SyncedPreferences/com.apple.Safari-com.apple.Safari.UserRequests.plist

              SyncedPreferences/com.apple.Safari.plist

    Here, "*" stands for a long string of letters, numbers, and dashes.

    Note 1: You are not moving the Safari application. You’re moving a folder named “Safari.”

    Note 2: This step will remove your Safari extensions, if any, and their settings. If you choose to reinstall them, do so one at a time, testing each time to make sure you haven’t restored the problem.

    Try again. Your settings and bookmarks will be lost. The default set of bookmarks will be restored. Delete them all.

    If Safari is now working normally (apart from the lost settings), look inside the “Safari” folder on the Desktop for a file named “Bookmarks.plist”. Select

              File Import From Bookmarks HTML File... (or Import Bookmarks...)

    from the Safari menu bar. Import from that file. Recreate the rest of your Safari settings. You can then delete the items you moved to the Desktop.

    If the issue is still not resolved, quit Safari again and put all the items you moved to the Desktop back where they were, overwriting the newer ones that may have been created in their place. You don’t need to replace the files you deleted in Step 1. Stop here and post again.

    If you don’t like the results of the last step, you can undo it completely by quitting Safari and restoring the items you moved or deleted in that step from your backup, overwriting any that were created in their place.

  • by jamesalanier,

    jamesalanier jamesalanier May 16, 2016 2:36 PM in response to Carolyn Samit
    Level 1 (4 points)
    Safari
    May 16, 2016 2:36 PM in response to Carolyn Samit

    Thanks. This worked beautifully!!

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 16, 2016 2:39 PM in response to jamesalanier
    Level 10 (122,306 points)
    Apple Music
    May 16, 2016 2:39 PM in response to jamesalanier

    You're welcome