veronicafromiowa city

Q: i have i ipod 1generation that a red x has poped up how do i remove it  without loosing my music

hello can someone please tell me how I can reset my ipod  without loosing the music that's on it ,it has a red x that just poped up on it thanks

iPod classic, iOS 9

Posted on May 14, 2016 5:41 PM

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Q: i have i ipod 1generation that a red x has poped up how do i remove it  without loosing my music

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  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe May 14, 2016 6:11 PM in response to veronicafromiowa city
    Level 8 (38,406 points)
    Mac OS X
    May 14, 2016 6:11 PM in response to veronicafromiowa city

    That error screen often means your iPod's hard drive is faulty.  If the hard drive is faulty, it may not be possible to access it to retrieve your song files.  You can try a few things, but first, this not a 1st gen iPod (from 2001)...  Those iPods did not have a color screen, so it would not show a "red x" popping up.

     

    Assuming it's at least 4th gen (the first iPod with color screen), first do a Reset (restart) on the iPod

     

    Learn how to reset your iPod - Apple Support  (see section iPod with a click wheel)

     

    If it goes back to the same error screen, try putting it into Disk Mode

     

    Putting iPod into Disk Mode - Apple Support

     

    Does it go into Disk Mode?  If it does, and you want to try retrieving its songs, do NOT run iTunes with iPod connected in Disk Mode.  If you run iTunes, it may prompt you to do a Restore (which erases the iPod).  Please post back with Disk Mode status, and whether you use a Mac or Windows PC.  If Windows, what version?