Q: Back up

I recently backed up my iPhone 6 and restored a new phone from that backup. However, not all my photos downloaded and now when i go to turn on the "backup" option its greyed out preventing me from being able to enable it.

iPhone 6, iOS 9.3.1

Posted on May 15, 2016 9:33 AM

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Q: Back up

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by RockstarKB,

RockstarKB May 15, 2016 9:39 AM in response to KDP85
Level 3 (767 points)

iPhone

May 15, 2016 9:39 AM in response to KDP85

Go to Settings > General > Reset > Reset All Settings

this Won't Remove any User Data

or Try Log Out & LogIn to iCloud Again
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by Lawrence Finch,

Lawrence Finch May 15, 2016 9:49 AM in response to KDP85
Level 8 (37,891 points)

Mac OS X

May 15, 2016 9:49 AM in response to KDP85

Photos that are synced to iCloud Photos are not included in the backup, because they will sync to iCloud when you turn on iCloud Photos. And photos synced from your computer are not included either, because they should still be on the computer they were synced from. See: About backups in iCloud and iTunes - Apple Support
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Q: Back up

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by RockstarKB,

by Lawrence Finch,

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