Steven_Wyatt

Q: Mid 2012 MacBook Pro 15" (Retina) Crashes

My mid-2012 Mac Book Pro just began to crash with no rhyme nor reason.  I have to depress the power button until the keyboard lights go off and then power back up again.  I get the notice to press any key or wait a few seconds for the reboot to begin.  Apple logo come on and sometimes gets half way through and crashes again, sometimes it successfully reboots.  Then it crashes again.  I've read other posts related to GPU and solder issues, like a hardware glitch that Apple will not acknowledge.  Any idea how to remedy?

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on May 15, 2016 9:30 AM

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Q: Mid 2012 MacBook Pro 15" (Retina) Crashes

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  • Helpful answers

  • by lllaass,

    lllaass lllaass May 15, 2016 9:41 AM in response to Steven_Wyatt
    Level 10 (188,781 points)
    Desktops
    May 15, 2016 9:41 AM in response to Steven_Wyatt

    If not this problem:

    http://www.apple.com/support/macbookpro-videoissues/

     

    - Try resetting the SMC and NVRAM/PRAM

    Intel-based Macs: Resetting the System Management Controller (SMC)

    https://support.apple.com/en-us/HT201295

    About NVRAM and PRAM

    https://support.apple.com/en-us/HT204063

    - Try starting in Safe Mode

    OS X: What is Safe Boot, Safe Mode?

    https://support.apple.com/en-us/HT201262

    - Boot to Recovery and repair the startup disk

    OS X: About OS X Recovery - Apple Support

    https://support.apple.com/en-us/HT201314

    - If it is repairable reinstall the OSX

    How to reinstall OS X on your Mac - Apple Support

    https://support.apple.com/en-us/HT204904

    - If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.

    Then format the startup disk and do a fresh install of OSX

     

    This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE May 15, 2016 11:13 AM in response to lllaass
    Level 9 (52,313 points)
    Mac OS X
    May 15, 2016 11:13 AM in response to lllaass

    In addition to what Illaass has suggested, check if your MBP has had a kernel panic.  If so, log and post it per these directions:

     

    https://support.apple.com/en-us/HT201753

     

    It may offer a clue.

     

    Ciao.

  • by Steven_Wyatt,

    Steven_Wyatt Steven_Wyatt May 15, 2016 11:48 AM in response to OGELTHORPE
    Level 1 (4 points)
    Desktops
    May 15, 2016 11:48 AM in response to OGELTHORPE

    Not sure how to post it (newbie).  Here is cut & paste.

     

    Anonymous UUID:   8DC1A8B2-D551-4488-42C0-B31758C82ED5

     

    Sun May 15 13:37:47 2016

     

    *** Panic Report ***

    panic(cpu 6 caller 0xffffff7fa4342bd5): "GPU Panic: [<None>] 2 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x103e00000 0xffffff91338e1000 0x0e7150a2, D0, P0/4\n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphic sControl-3.12.6/src/AppleMuxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 6), Frame : Return Address

    0xffffff913002bad0 : 0xffffff80212dab12

    0xffffff913002bb50 : 0xffffff7fa4342bd5

    0xffffff913002bc30 : 0xffffff7fa1f5a1e0

    0xffffff913002bcf0 : 0xffffff7fa2027ef4

    0xffffff913002bd30 : 0xffffff7fa2027f5f

    0xffffff913002bdb0 : 0xffffff7fa225f0b5

    0xffffff913002be20 : 0xffffff7fa2049191

    0xffffff913002be40 : 0xffffff7fa1f60da1

    0xffffff913002bef0 : 0xffffff80218b4956

    0xffffff913002bf40 : 0xffffff80218b27c1

    0xffffff913002bf80 : 0xffffff80218b28b6

    0xffffff913002bfb0 : 0xffffff80213c8e27

      Kernel Extensions in backtrace:
         com.apple.driver.AppleMuxControl(3.12.6)[44D361A1-4938-3AA5-9F73-9C909B66214B]@0 xffffff7fa4334000->0xffffff7fa4347fff
            dependency: com.apple.driver.AppleGraphicsControl(3.12.6)[1654475C-9A4B-386C-AFA8-0A530194A 2F9]@0xffffff7fa432c000
            dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7fa26b6000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff 7fa1b2c000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0 xffffff7fa1eaa000
            dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[C49819CE-729A-36B2-9AC1-744A43DC23 6F]@0xffffff7fa432f000
         com.apple.nvidia.driver.NVDAResman(10.1)[8649777A-3EED-3F2F-8B12-FBC5517F62E6]@0 xffffff7fa1f08000->0xffffff7fa2181fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff 7fa1b2c000
            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[1114B99F-E439-329E-876D-1FEC4CF45DF6]@0xff ffff7fa1ef1000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0 xffffff7fa1eaa000
            dependency: com.apple.AppleGraphicsDeviceControl(3.12.6)[F211EB28-182A-34BB-A610-87667618F9 25]@0xffffff7fa1f01000
         com.apple.nvidia.driver.NVDAGK100Hal(10.1)[EB8A5980-AB59-368A-8244-60A00C7A933C] @0xffffff7fa218d000->0xffffff7fa233bfff
            dependency: com.apple.nvidia.driver.NVDAResman(10.1.0)[8649777A-3EED-3F2F-8B12-FBC5517F62E6 ]@0xffffff7fa1f08000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff 7fa1b2c000

     

    BSD process name corresponding to current thread: kernel_task

     

    Mac OS version:

    15E65

     

    Kernel version:

    Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64

    Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839

    Kernel slide: 0x0000000021000000

    Kernel text base: 0xffffff8021200000

    __HIB  text base: 0xffffff8021100000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

    System uptime in nanoseconds: 903075976656

    last loaded kext at 5671541492: com.apple.driver.AudioAUUC    1.70 (addr 0xffffff7fa3adf000, size 32768)

    last unloaded kext at 203465752929: com.apple.iokit.IOEthernetAVBController    1.0.3b3 (addr 0xffffff7fa2aad000, size 28672)

    loaded kexts:

    com.apple.driver.AudioAUUC    1.70

    com.apple.driver.AppleHWSensor    1.9.5d0

    com.apple.driver.AGPM    110.21.18

    com.apple.driver.ApplePlatformEnabler    2.6.0d0

    com.apple.driver.X86PlatformShim    1.0.0

    com.apple.filesystems.autofs    3.0

    com.apple.driver.AppleMikeyHIDDriver    124

    com.apple.driver.AppleOSXWatchdog    1

    com.apple.driver.AppleMikeyDriver    274.7

    com.apple.driver.AppleUpstreamUserClient    3.6.1

    com.apple.driver.pmtelemetry    1

    com.apple.driver.AppleHDA    274.7

    com.apple.iokit.IOUserEthernet    1.0.1

    com.apple.iokit.IOBluetoothSerialManager    4.4.4f4

    com.apple.GeForce    10.1.0

    com.apple.Dont_Steal_Mac_OS_X    7.0.0

    com.apple.driver.AppleIntelHD4000Graphics    10.1.4

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.4.4f4

    com.apple.driver.AppleHV    1

    com.apple.driver.AppleSMCPDRC    1.0.0

    com.apple.driver.AppleLPC    3.1

    com.apple.driver.AppleSMCLMU    208

    com.apple.driver.AppleMCCSControl    1.2.13

    com.apple.driver.AppleIntelFramebufferCapri    10.1.4

    com.apple.driver.AppleMuxControl    3.12.6

    com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0

    com.apple.driver.AppleThunderboltIP    3.0.8

    com.apple.driver.AppleUSBTCButtons    245.4

    com.apple.driver.AppleUSBTCKeyboard    245.4

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0

    com.apple.BootCache    38

    com.apple.iokit.IOAHCIBlockStorage    2.8.5

    com.apple.driver.AppleSDXC    1.7.0

    com.apple.driver.AirPort.Brcm4360    1040.1.1a6

    com.apple.driver.usb.AppleUSBEHCIPCI    1.0.1

    com.apple.driver.AppleAHCIPort    3.1.8

    com.apple.driver.AppleSmartBatteryManager    161.0.0

    com.apple.driver.AppleACPIButtons    4.0

    com.apple.driver.AppleRTC    2.0

    com.apple.driver.AppleHPET    1.8

    com.apple.driver.AppleSMBIOS    2.1

    com.apple.driver.AppleACPIEC    4.0

    com.apple.driver.AppleAPIC    1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient    218.0.0

    com.apple.nke.applicationfirewall    163

    com.apple.security.quarantine    3

    com.apple.security.TMSafetyNet    8

    com.apple.driver.AppleIntelCPUPowerManagement    218.0.0

    com.apple.kext.triggers    1.0

    com.apple.driver.DspFuncLib    274.7

    com.apple.kext.OSvKernDSPLib    525

    com.apple.iokit.IOSerialFamily    11

    com.apple.nvidia.driver.NVDAGK100Hal    10.1.0

    com.apple.nvidia.driver.NVDAResman    10.1.0

    com.apple.iokit.IOSurface    108.2.1

    com.apple.driver.CoreCaptureResponder    1

    com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.4.4f4

    com.apple.iokit.IOBluetoothFamily    4.4.4f4

    com.apple.driver.AppleHDAController    274.7

    com.apple.iokit.IOHDAFamily    274.7

    com.apple.iokit.IOAudioFamily    204.3

    com.apple.vecLib.kext    1.2.0

    com.apple.driver.AppleSMBusPCI    1.0.14d1

    com.apple.driver.AppleSMBusController    1.0.14d1

    com.apple.iokit.IOAcceleratorFamily2    205.3

    com.apple.AppleGraphicsDeviceControl    3.12.6

    com.apple.driver.AppleBacklightExpert    1.1.0

    com.apple.iokit.IONDRVSupport    2.4.1

    com.apple.driver.AppleGraphicsControl    3.12.6

    com.apple.iokit.IOGraphicsFamily    2.4.1

    com.apple.driver.X86PlatformPlugin    1.0.0

    com.apple.driver.AppleSMC    3.1.9

    com.apple.driver.IOPlatformPluginFamily    6.0.0d7

    com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0

    com.apple.iokit.IOSCSIArchitectureModelFamily    3.7.7

    com.apple.driver.AppleUSBMultitouch    250.5

    com.apple.iokit.IOUSBHIDDriver    900.4.1

    com.apple.driver.usb.networking    5.0.0

    com.apple.driver.usb.AppleUSBHostCompositeDevice    1.0.1

    com.apple.driver.usb.AppleUSBHub    1.0.1

    com.apple.driver.CoreStorage    517.20.1

    com.apple.driver.AppleThunderboltDPInAdapter    4.1.3

    com.apple.driver.AppleThunderboltDPAdapterFamily    4.1.3

    com.apple.driver.AppleThunderboltPCIDownAdapter    2.0.2

    com.apple.driver.AppleThunderboltNHI    4.0.4

    com.apple.iokit.IOThunderboltFamily    6.0.2

    com.apple.iokit.IO80211Family    1110.26

    com.apple.driver.mDNSOffloadUserClient    1.0.1b8

    com.apple.iokit.IONetworkingFamily    3.2

    com.apple.driver.corecapture    1.0.4

    com.apple.driver.usb.AppleUSBEHCI    1.0.1

    com.apple.iokit.IOAHCIFamily    2.8.1

    com.apple.driver.usb.AppleUSBXHCIPCI    1.0.1

    com.apple.driver.usb.AppleUSBXHCI    1.0.1

    com.apple.iokit.IOUSBFamily    900.4.1

    com.apple.iokit.IOUSBHostFamily    1.0.1

    com.apple.driver.AppleUSBHostMergeProperties    1.0.1

    com.apple.driver.AppleEFINVRAM    2.0

    com.apple.iokit.IOHIDFamily    2.0.0

    com.apple.driver.AppleEFIRuntime    2.0

    com.apple.iokit.IOSMBusFamily    1.1

    com.apple.security.sandbox    300.0

    com.apple.kext.AppleMatch    1.0.0d1

    com.apple.driver.AppleKeyStore    2

    com.apple.driver.AppleMobileFileIntegrity    1.0.5

    com.apple.driver.AppleCredentialManager    1.0

    com.apple.driver.DiskImages    417.2

    com.apple.iokit.IOStorageFamily    2.1

    com.apple.iokit.IOReportFamily    31

    com.apple.driver.AppleFDEKeyStore    28.30

    com.apple.driver.AppleACPIPlatform    4.0

    com.apple.iokit.IOPCIFamily    2.9

    com.apple.iokit.IOACPIFamily    1.4

    com.apple.kec.Libm    1

    com.apple.kec.pthread    1

    com.apple.kec.corecrypto    1.0

    Model: MacBookPro10,1, BootROM MBP101.00EE.B0A, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f36

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

    Bluetooth: Version 4.4.4f4 17685, 3 services, 27 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en0

    Serial ATA Device: APPLE SSD SD256E, 251 GB

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: USB 3.0 Bus

    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE May 15, 2016 12:17 PM in response to Steven_Wyatt
    Level 9 (52,313 points)
    Mac OS X
    May 15, 2016 12:17 PM in response to Steven_Wyatt

    Make an appointment at an Apple store genius bar.  Your MBP falls into this category:

     

    https://www.apple.com/support/macbookpro-videoissues/

     

    Have it tested.

     

    The panic report indicates GPU problems.

     

    Ciao.

  • by Steven_Wyatt,

    Steven_Wyatt Steven_Wyatt May 15, 2016 12:20 PM in response to OGELTHORPE
    Level 1 (4 points)
    Desktops
    May 15, 2016 12:20 PM in response to OGELTHORPE

    Thanks much, will do!