chigreg54

Q: admin user name and password issue

My computer log in will not work as the username and password to open the padlock.  It did in the past but I made the mistake of turning on the parental control and now cannot access it.

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on May 15, 2016 4:36 PM

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Q: admin user name and password issue

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  • by jjkraw,

    jjkraw jjkraw May 15, 2016 4:45 PM in response to chigreg54
    Level 2 (336 points)
    Apple TV
    May 15, 2016 4:45 PM in response to chigreg54

    Do you have another admin account on the Mac? I can't imagine it would let you change the last admin account to non-admin, but then again I've never tried it (and don't plan to...).

  • by Linc Davis,

    Linc Davis Linc Davis May 15, 2016 5:30 PM in response to chigreg54
    Level 10 (207,936 points)
    Applications
    May 15, 2016 5:30 PM in response to chigreg54

    Please take these steps to restore administrator privileges to your account. This somewhat tedious procedure is only necessary if you've confirmed that no working administrator account exists on the system.

    If you don't already have a current backup of all your data, you must back up before taking any of the steps below. Ask if you need guidance. You won't need the backup unless something goes wrong—which is always possible.

    Step 1

    Start up in Recovery mode. The OS X Utilities screen will appear.

    Step 2

    Take this step only if you use FileVault 2. Launch Disk Utility, then select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another drive icon. Select Unlock from the File menu and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.

    Step 3

    Select

              Utilities Terminal

    from the menu bar. In the window that opens, type this:

    resetp

    Press the tab key. The partial command you typed will automatically be completed to this:

    resetpassword

    Press return. A Reset Password window opens. Select your startup volume if not already selected. Pull down the menu labeled

              Select the user account

    and select

              System Administrator (root)

    Follow the prompts to set a password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9. I suggest you write down the password. If you don't write it down and forget it, you'll have to start over from Step 1.

    Select

               Restart...

    from the menu bar.

    Step 4

    This step, like Step 2, applies only if you use FileVault. Log in as usual, then select

              Log Out...

    from the menu bar, or press the key combination shift-command-Q. Don't restart. You'll be returned to the login screen.

    Step 5

    At the login screen, click Other... Enter "root" (without the quotes) in the Name field, and enter the password you set in Step 3 in the Password field. You should now be logged in as root. This is a potentially dangerous condition. Do nothing while logged in as root except as indicated below. You'll be fine as long as you don't deviate from the plan.

    Open the Users & Groups preference pane. Select your usual administrator account in the list of users and check the box marked

              Allow user to administer this computer

    You'll be prompted to restart. Do that and log in as yourself—not as root. Your administrator status should now be restored.

    Step 6 (optional, but recommended)

    Follow the instructions in this support article under the heading "How to disable the root user." You must authenticate in Directory Utility as "root" with the root password you set in Step 3. Authenticating as another administrator won't work.

    Credit for this idea to ASC member wessongroup.