Q: Deleting and adding an account on an iphone

If you want to Add a New Mail Account Go to Settings > Mail

or If you want to Sign in with Apple ID

Go to Settings > iCloud > Sign Out & Signin with New Account

waynefromgettysburg wrote:

 

I want to delete a Yahoo Acct. on an iPhone and then I want to add a new account. Is it as easy as going into settings, selecting the Yahoo Acct. and deleting the acct. and then adding the new acct? Thanks.

If you are talking about an email account - yes

if you are talking about an account that is the Apple ID on the iPhone - then you have to sign out of Find iPhone first - then sign out of iCloud

Restart the phone and sign in with the new ID

You will not be able to update any apps purchased with the old ID

waynefromgettysburg wrote:

 

ManSinha, it is an e-mail account I am referring to. However, I had to create a new e-mail address to create the new account. i seriously doubt that she had an Apple ID. An Apple ID is the same thing as an e-mail address isn't it? I am relatively new with Apple Products.

You are correct

An Apple ID is an email address but much more than that -

It is what identifies the device and the apps therein as belonging to the person that owns that ID

You should be able to see it listed in Settings - iCloud

It is also responsible for Activation lock which can render a device useless without proper credentials

Find My iPhone Activation Lock - Apple Support

http://www.apple.com/support/appleid/

For Apple ID issues only way is Contacting Apple Customer Service Support regarding Apple Id

If you set up a brand new Apple ID, you need to be aware that any purchases, photos, and iCloud-sync'd data like Contacts, Notes, etc. will not be transferred to the new ID. Also, you would have to sign that new ID in all places where it is used:

Mail

Messages

FaceTime

iCloud

iTunes & App Stores

As ManSinha also indicated, if the iPhone is currently signed on to the old ID, and it has Find My iPhone turned on, then until it is signed out using the old ID's password, it will remain Activation Locked.

It is quite easy to get the password reset. If she has forgotten both the password and the Security Questions, all you have to do is to contact Apple Support and they will send you a reset link. Remember, if you change the Yahoo account, and she was getting mail on the old one, she also will not have any of that mail available on a new account.

It is always best to make the existing Apple ID usable. Switching to a different ID complicates things unnecessarily.

Best of luck,

GB

OK, so it is important to establish whether or not that old Yahoo email was indeed, her Apple ID. In all likelihood it was. You can easily find out by going to FORGOT APPLE ID and typing in the Yahoo email address. If it comes back with that same email address saying that the her Apple ID is that address, then you need to contact Apple Support to get the security questions reset: ACCOUNT SECURITY SUPPORT.

If the phone is Activation Locked with that Apple ID, then you will not be able to proceed without the password. And, as I stated above, the ramifications of changing to a brand new Apple ID are far-reaching, and will affect anything that is tied to the existing Apple ID.

So, your best bet is to see if the Yahoo account you are referring to is her Apple ID. And if it is, your best bet is to contact Apple to get the reset link so you can reset it.

Cheers,

GB

Wayne

The Apple ID is pivotal to the ownership of the device

You can certainly add another email account on the iPad and iPhone but at some point the device is going to ask for an iCloud credential - the best course of action to take - of course gail from maine is the resident expert on all things iCloud - is for the lady to go to an Apple store or an authorized center with proof of identity and ownership documents of the devices - they will then reset them and you can help her plan the credentials and passwords or store them safely

Please make a Genius appointment at an Apple Store, or go to another authorized service provider.

I have explained several times that you need to contact Apple Support to get the password reset. This is not something that you can do by yourself. Click on the link I provided and follow it. I understood that you were not able to remember the password or the Security Questions. That does not obviate the fact that you need to get it reset with help from Apple.

Again, changing the ID is going to undoubtedly create more issues that it resolves. Please read my post again, and follow the instructions provided.

Cheers,

GB