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OS X 10.11.5 Bricked My MacBook Pro Primary Account

The latest release of OS X 10.11.5, which was released today, has damaged my MacBook Pro's primary user account. That account will not log in and work properly. All application icons are now the generic icon and when you try to run one of the apps represented by this icon the Mac has this error:


You can't open the application "System Preferences" because it may be damaged or incomplete.


I'm so mad at Apple right now I could spit. This problem coupled with my now bricked iPad Pro 9.7" (from today's iOS 9.3.2 update) and I've had it absolutely had it with Apple's poor update quality and I will never ever for the rest of my life trust another Apple release. The days of trusting and immediately installing all updates are over for me. DO YOU HEAR THIS APPLE?!?!?


I'm done!

MacBook Pro with Retina display, OS X Yosemite (10.10.2), Early-2015

Posted on May 16, 2016 1:43 PM

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Question marked as Best reply

Posted on May 16, 2016 1:52 PM

dwmreg64 wrote:


The latest release of OS X 10.11.5, which was released today, has damaged my MacBook Pro's primary user account. That account will not log in and work properly. All application icons are now the generic icon and when you try to run one of the apps represented by this icon the Mac has this error:


You can't open the application "System Preferences" because it may be damaged or incomplete.


I'm so mad at Apple right now I could spit. This problem coupled with my now bricked iPad Pro 9.7" (from today's iOS 9.3.2 update) and I've had it absolutely had it with Apple's poor update quality and I will never ever for the rest of my life trust another Apple release. The days of trusting and immediately installing all updates are over for me. DO YOU HEAR THIS APPLE?!?!?


I'm done!


Yeah, you're not talking to Apple. You're talking to Apple users. This is a user-to-user support forum. If you feel the need, and it appears that you do, leave Apple feedback. They won't respond, but if enough people all send in comments about the same thing, a fix could appear. I don't know when, but it could.


http://www.apple.com/feedback

21 replies
Question marked as Best reply

May 16, 2016 1:52 PM in response to dwmreg64

dwmreg64 wrote:


The latest release of OS X 10.11.5, which was released today, has damaged my MacBook Pro's primary user account. That account will not log in and work properly. All application icons are now the generic icon and when you try to run one of the apps represented by this icon the Mac has this error:


You can't open the application "System Preferences" because it may be damaged or incomplete.


I'm so mad at Apple right now I could spit. This problem coupled with my now bricked iPad Pro 9.7" (from today's iOS 9.3.2 update) and I've had it absolutely had it with Apple's poor update quality and I will never ever for the rest of my life trust another Apple release. The days of trusting and immediately installing all updates are over for me. DO YOU HEAR THIS APPLE?!?!?


I'm done!


Yeah, you're not talking to Apple. You're talking to Apple users. This is a user-to-user support forum. If you feel the need, and it appears that you do, leave Apple feedback. They won't respond, but if enough people all send in comments about the same thing, a fix could appear. I don't know when, but it could.


http://www.apple.com/feedback

May 17, 2016 7:18 PM in response to lsafelix

Apple has found a solution for this problem. My Mac appears to be fixed. I'm still testing it out, but at least I can log in again, etc. There are a few minor issues which I suspect I'll resolve soon. I've told them about this post as well as your posts (Csound1) and Isafelix. The fix is rather complicated involving one or more unix commands so I'm not going to post them here. If you don't hear from Apple soon I'll share my case #.

May 17, 2016 9:14 PM in response to lsafelix

Can you please tell me - when you log into your Mac now -- if logging in very slow, lots of beach ball showing?


1) will any of your apps launch?

2) if you open the application folder do you just see generic application icons (paper with pen, brush and ruler forming an A)?

3) is the Finder Dock full of the above generic icons? Do any of them look normal (i.e finder, calendar or both)?


Also have you made a back up of your system (partially an image back up using SuperDuper or Carbon Copy Cloner)? Or by some other means?

Do you have an alternate administrative account to log into or only the broken account?


Thanks.

May 17, 2016 9:49 PM in response to lsafelix

Apparently, google is faster than Apple support. For those who are having this issue, it actually happened on previous updates as well. Please refer to the following link for solution. It works for me. Good luck.


Topic:

Mac Apps Aren’t Launching, or Mac Apps Report They Are Damaged After OS X 10.11.4 Update

http://osxdaily.com/2016/03/26/resolving-problems-with-os-x-10-11-4/


For those whose OS is completely not usable like mine, the link above suggests you to create a new user. But, for my case, i can't even launch User & Group pane or Terminal window as suggested by the link. The way for me to get around with this is to open Finder then --> Go --> Go To Folder. From there type: /private/var/folders. You delete those folders as specified on the link. Restart then bingo.

May 18, 2016 2:40 AM in response to lsafelix

Apple's solution is more streamlined and elegant. Only two commands were entered in Unix to resolve the issue. One was used to find the offending folders in /var/folders and the other was used to remove them.


Find the offending folders for launch services...


sudo find /var/folders -name "*.csstore" -print | grep `getconf DARWIN_USER_DIR`


Remove the offending folders:


sudo find /var/folders -name "*.csstore" -delete


I did these from another good Admin account on the same machine and restarted afterwards logging in normally. It did take some time for the system to rebuild some caches, etc. Eventually everything worked out okay. So far so good with a few weird problems I'm still figuring out (like a few mail accounts won't go online).


Anyhow use these at your own risk, etc. Always have a backup before executing commands like these.


Btw if you don't have another admin account on your machine - shame on you - that's a necessity on OS X for these kinds of issues.


Good luck!

May 18, 2016 2:34 PM in response to dwmreg64

Found myself in the same situation...


The Upgrade to 10.11.5 hung during the second phase - post restart of the update. I was forced to power the machine down (it had run all night spinning away merrily).


After that I could not login to the account (my user account that is a "Standard" account) that the upgrade had been run from. It would just sit at the spinning throbber after the username/password prompt forever.


Luckily I have a separate Admin level account and it would still login ok. I tried downloading and running the Combo Updater - no change.


Cloned my drive to make sure I had a copy of the files in my accounts (just in case) and found that the cloned HD would not only boot, but I could login to the primary account. That, I assumed, meant that there were temp files left behind by the failed upgrade that didn't get removed. So I ran the commands from your post and hey presto - I'm back in business, I can login just fine to the primary user account.

OS X 10.11.5 Bricked My MacBook Pro Primary Account

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