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An error occurred during authentication

I downloaded I cloud to my computer and when I try to login the following message appears:

An error occurred during authentication. Please try again later.

Posted on May 16, 2016 3:02 PM

Reply
19 replies

May 26, 2016 8:54 AM in response to jasonrizos

I'm having the same issue.. Windows 7 PC. Worked Awesome for over a year and then sometime recently I noticed that I stopped getting my notifications that calendar updates were coming in. I can log into the account via the web fine. I hope this gets fixed soon because I rely on that calendar update system to keep my schedule synced.


Tried:

Disabling firewall

Reinstalling/Repair of iCloud for PC

Changed Apple ID PW

Tried a known wrong PW to see if the message is different and it is..


Let's hope someone figures this out soon.

May 26, 2016 11:37 AM in response to CenNova

Ok. For grins and giggles I tried putting in my wife's iCloud username and password into the iCloud for Windows log in screen and it prompted me for the verification code that was sent to her device. I did not go any farther than that because I did not want to mess up her calendar but I did not get the authorization error. She does have the two step verification process turned on for her account so I wonder if that is something that is required now to properly authorize the iCloud account. Because I changed my PW I have to wait 3 days to make that change.. Is anyone that is having this issue with two step verification enabled?

May 31, 2016 1:07 PM in response to jasonrizos

Ok. Today I enabled Two Step Verification on my Apple ID. Once that was setup I tried to log into the iCloud application on my Windows 7 PC and the only change was that on the first attempt it asked me for the 4 digit authentication code. I entered that number in and said Continue and it spun for a second and then gave the same error as before and to try again. I even tried creating an "app specific password" and using it to log into the iCloud account but that gave me the message that the password was incorrect. Entering in my normal password just gave the authentication error again.


I truly think that this is a backend issue with Apple's systems and WE are not going to be able to solve this without Apple's support.

Aug 25, 2016 3:50 AM in response to jasonrizos

I am also having this problem, using Outlook 2016 and iCloud - 5.2.2.87

iTunes is also installed on the computer and able to sign in without a problem, I can sign in to the www.icloud.com website from that computer with Firefox, Chrome, and Internet Explorer (Not Edge). However iCloud does not work reporting the dreaded 'An error occurred during authentication. Please try again later.'

So far i have tried (in order)

  1. Close Outlook
  2. Un-install iCloud
  3. Empty "%APPDATA%\Apple Computer\"
  4. Repair Outlook
  5. Reboot
  6. Launch Outlook (check working)
  7. Close Outlook
  8. Install iCloud
  9. Launch iCloud (not Outlook)
  10. attempt to sign in

also the system Event Log has nothing at the time of the attempt

Sep 12, 2016 1:21 AM in response to Bundolo

Bundolo, may I ask what edition and version of outlook, and what edition and version of windows are you using?

Also I had trouble finding iCloud download for 3.1 that was on Apple's site, could only find it available from other websites whom enjoy spamming with adverts to deceive you as to what you are downloading.

An error occurred during authentication

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