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All replies
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Helpful answers
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May 16, 2016 6:13 PM in response to Bigwagon36by Ferd II,Bigwagon,
Follow the procedures listed in: Get help with iOS update and restore errors - Apple Support
Check for hardware issues
If you see error 53, learn what to do. If you see one of the errors below, you might have a hardware issue:
- 1, 3, 10, 11, 12, 13, 14, 16
- 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56
- 1002, 1004, 1011, 1012, 1014, 1667 1669
Here's what to check:
- Make sure that you have the latest version of iTunes.
- Check for issues with third-party security software.
- Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your iPhone, iPad, or iPod.
- If you still see the error message, you can check for outdated or modified software or contact Apple support.
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May 16, 2016 6:23 PM in response to Bigwagon36by iPhone236545,I too am having this problem. It seems a lot of people are having the same problem. http://www.macrumors.com/2016/05/16/ios-9-3-2-bricking-some-9-7-ipad-pros/
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May 16, 2016 7:19 PM in response to Bigwagon36by iPhone236545,Just got off the phone with Apple Support. They did not help much. I would suggest calling them and letting them know there is a problem. I am guessing there will be another update rolling out to fix the problem. At least I hope so.
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May 16, 2016 7:26 PM in response to Bigwagon36by kevynt,I am on with apple as we speak with the same issue. I have a 256 iPad Pro 9.7
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May 16, 2016 7:30 PM in response to Bigwagon36by Chris Johnston3,Same here. I am on an iPad Pro 9.7" 128 Wifi/Cellular - get Error 56 and Connect to iTunes no matter what I do. Really frustrating.
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May 16, 2016 7:39 PM in response to kevyntby kevynt,Apple now states that it has to be replaced there is no recovery of this device due to it being a hardware issue
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May 16, 2016 7:41 PM in response to kevyntby iPhone236545,I doubt that this many people are having a hardware issue. Did you let them know that there are a lot of people on the internet with the same problem?
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May 16, 2016 7:44 PM in response to kevyntby kevynt,The first agent I spoke with did not understand and implied that it was hardware, I then spoke with a level 2 agent and he stated that they were getting more calls and directed me to the store. Very Very Frustrating when all you did was a software update.
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May 16, 2016 7:45 PM in response to kevyntby jkjones1,Waiting for Level 2 now - will update if there is anything different. Pretty lame if I have to replace the IPP for just a small IOS update.
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May 16, 2016 7:46 PM in response to kevyntby iPhone236545,I would wait a day or two and see if they push another update, or if news comes out about it. There seems to be an increasing number of people with the same problem.
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May 16, 2016 8:24 PM in response to iPhone236545by jkjones1,Well, after an hour or so with a helpful level 2 representative, they took a bunch of install logs from my iMac and promised to call me back tomorrow. Sounds like they will either have a fix or replace my iPad.
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May 16, 2016 8:49 PM in response to jkjones1by iPhone236545,Please let us know what happens. I have not been able to find any helpful information. I really do not like having an unusable iPad, but Apple support has been very nice.
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May 16, 2016 9:59 PM in response to Bigwagon36by wildernesshike,Same problem. Error 56.
I have an iPad Pro 9.7 inch 256 GB with cellular.
My iPad worked fine before the update.
Trying to repeat the update multiple times did nothing except generate more error messages.
So, I bit the bullet and selected the restore option. This resulted in a warning that all of my data and settings will be deleted. I had spent many dozens of hours getting everything just right on my iPad before this update problem. I had downloaded many GBs of hiking maps, music, magazines, books, etc. and it is all lost. I wonder why the update, which was created to fix a problem that I did not have, was not thoroughly tested before it was released.
I use my iPad every day to check traffic on my way to work, etc. Without a functioning iPad, I am in a bad situation.
The odd thing is, despite three error messages saying that even restore has failed, I noticed that the update progress arrow in the upper right hand corner in iTunes on my iMac shows that the update is still downloading. It shows 48 more minutes to go to download just 1.1 GB remaining. Now I am ignoring the multiple error messages and allowing the update to download.
I have work to do from home tonight. I don't have time for these problems.
I checked three tech sites and none of them had posts about problems updating.
I have owned every iPad since it was first introduced.
