Nimesh88
Level 1 (4 points)
iPhone

Q: Dark/Color spots on all pictures taken with rear camera on iPhone 6

Hello,

I'm using an iPhone 6 (64 GB Unit) and running on iOS 9.3.2

I've been using this awesome phone for a little more than 1 year.

It was a perfect unit, since I discovered some dark/white spots on all the images taken from it's rear camera.

 

Please take a look at the images below.

 

1.

1.jpg

If you could take a closer look at the  upper right corner of the image, you'll see a lot of patches. (Literally these patches are all over the image)

Please see this screenshot.

http://prntscr.com/b505g1

 

And here are some other images, that are having the same strange spots on'em.

2. 2.jpg

Please check the link below

http://prntscr.com/b505zr

 

3. 3.jpg

Take a look at this

http://prntscr.com/b506ja

 

Can anyone please help me with this ?

 

Thank You so much.

Best,

NM

iPhone 6, iOS 9.0.2, iOS

Posted on May 17, 2016 12:25 AM

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Nimesh88

Q: Dark/Color spots on all pictures taken with rear camera on iPhone 6

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  • Helpful answers

  • by pedro d,

    pedro d pedro d May 18, 2016 9:53 AM in response to Nimesh88
    Community Specialists
    May 18, 2016 9:53 AM in response to Nimesh88

    Hello there, Nimesh88.

     

    It sounds like you are experiencing undesired image quality on your iPhone 6. The following Knowledge  Base article provides some great recommendations for troubleshooting:

     

    Get help with the camera on your iPhone, iPad, or iPod touch

    https://support.apple.com/en-us/HT203040

     

    Your photos are blurred or out of focus

    If your photos are blurred, out of focus, or have dark spots, try these steps:

    1. Make sure that the camera lens is clean. If you need to clean the lens, use a microfiber cloth. If you see dirt or debris inside the lens, take your device to an Apple Retail Store or Authorized Service Provider for more help.
    2. With iPhone 6 Plus and iPhone 6s Plus, a metallic case or magnetic lens could interfere with optical image stabilization. Try taking a picture without it, then compare the quality.
    3. Adjust the focus by tapping on the person or object in the preview screen. You’ll see the screen pulse or briefly go in and out of focus as the camera adjusts. In photo mode, try to stay steady when adjusting the focus. If you move too far in any direction, the camera will automatically refocus to the center. In video mode, you can adjust the focus before you begin recording.

    If you still have issues with the focus on your camera, contact Apple Support.

     {...}

    If you still need help

    If you still can't take a photo, your photos don't look right, or you need help with something else, contact Apple Support.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers.

  • by Nimesh88,

    Nimesh88 Nimesh88 May 23, 2016 3:13 AM in response to pedro d
    Level 1 (4 points)
    iPhone
    May 23, 2016 3:13 AM in response to pedro d

    Hey,

    Thank You Pedro.

    But I'm afraid, problem is the same.

    What should I do ?

  • by pedro d,

    pedro d pedro d May 24, 2016 1:54 PM in response to Nimesh88
    Community Specialists
    May 24, 2016 1:54 PM in response to Nimesh88

    Hello there, Nimesh.

     

    Thanks for the follow up. If you've gone through these recommended steps and the issue persists, then due to the nature of your issue, it may be best if we get you in contact with someone who can look into this further. You may find more information by using another one of Apple's support resources - https://getsupport.apple.com

     

    Sincerely.