HT201418: If you need help restoring your device from an iCloud backup

Learn about If you need help restoring your device from an iCloud backup
johnny_john

Q: my iphpne 6plus is taking almost 10 days and still not done restoring from my could is this normal?

my iphpne 6plus is taking almost 10 days and still not done restoring from my could is this normal?

iPhone 6 Plus, iOS 9.3.1

Posted on May 17, 2016 5:09 AM

Close

Q: my iphpne 6plus is taking almost 10 days and still not done restoring from my could is this normal?

  • All replies
  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 May 18, 2016 2:26 PM in response to johnny_john
    Community Specialists
    May 18, 2016 2:26 PM in response to johnny_john

    Greetings johnny_john, 

     

    Thank you for using the Apple Support Communities!

     

    This is a really good question and thank you for asking it. It can take some time to restore from an iCloud backup. Check out this information from the following article. 

     

    Restoring my device from an iCloud backup is taking a long time

    Restoring from a backup might take a while because of the size of the backup or the speed of the Wi-Fi network. For example, iCloud can take approximately 1 to 4 hours per gigabyte during a restore process.

    There are several steps you can take:

    • In iOS 8 or later, check the progress of the transfer on your device under Settings > iCloud > Backup. If the restore process is underway, the iCloud Backup setting is dimmed.
    • Make sure that your device is connected to the Internet with reliable Wi-Fi. 
    • Make sure that your device is plugged in to a power outlet.
    • Check the Apple progress bar that appears while transferring a backup.

     

    If you need help restoring your device from an iCloud backup - Apple Support

     

    Best!