Can't update apps

Question

Level 1

8 points

Can't update apps

Hello, my mom gave me her old Iphone, and I signed into the Apple ID and Itunes on the phone with my apple ID, but her apps and photos are still on the phone. I tried to download a new app, but a message popped up that asked for her apple ID password, and when logged in, said that her Apple ID needed a new payment option because the old one couldn't be charged for a previous purchase when she had the phone. How do I get rid of this? I would like to use my own stuff, and unfortuneately I can't download or update apps because of this problem.

iPhone 5, iOS 9.3.1

Posted on May 17, 2016 5:15 AM

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Answer 1

elcpu

Level 7

31,586 points

May 17, 2016 11:29 AM in response to knobuss

You are right, you cannot update apps purchased with a different ID. Unfortunately all you can do is repurchase the same apps again with your own ID or perhaps use Family Share.

Set up Family Sharing - Apple Support

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Answer 2

JTV2016

Level 1

4 points

May 17, 2016 11:37 AM in response to knobuss

Did you erase all content and settings when you started using the phone? That should've wiped out all of her purchases and anything associated with her Apple ID. If you haven't, give that a try and only enter your own Apple ID information after you've restored back to factory settings.

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Answer 3

knobuss Author

Level 1

8 points

Jun 5, 2016 6:50 PM in response to JTV2016

Well I just did that and now it says I need a sim card to use the phone, but the one that originally came with it is gone, and I tried a T-Mobile one, and it said the carrier won't work. So I can't use it at all at the moment and am unsure of what to do.

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Answer 4

knobuss Author

Level 1

8 points

Jul 6, 2016 10:18 PM in response to JTV2016

Well I just did that and it didn't work.

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Answer 5

sberman

Level 10

273,192 points

Jul 6, 2016 10:19 PM in response to knobuss

knobuss wrote:

So I can't use it at all at the moment and am unsure of what to do.

A SIM card is required to activate the iPhone.

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Answer 6

sberman

Level 10

273,192 points

Jul 6, 2016 10:20 PM in response to knobuss

If you can't activate your iPhone - Apple Support

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Answer 7

knobuss Author

Level 1

8 points

Jul 6, 2016 11:04 PM in response to sberman

I know, I got the sim card, activated the phone, and i used my backup because i have no other way to get all my pictures on my phone without the backup but when i go to the app store it still asks for her apple id stuff when i try to update an app. it lets me download apps, but i can't update them.

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Answer 8

sberman

Level 10

273,192 points

Jul 6, 2016 11:08 PM in response to knobuss

You really need to start with a clean slate on this iPhone. When you take it over from your mom, software-wise, it should look as if you just took a brand new iPhone out of the box.

Here is how to do that:

What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

Then set the iPhone up as yours. Do not mix stuff with your Apple ID and your mom's.

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Answer 9

knobuss Author

Level 1

8 points

Jul 6, 2016 11:20 PM in response to sberman

How would I be able to get my pictures back?

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Answer 10

sberman

Level 10

273,192 points

Jul 6, 2016 11:22 PM in response to knobuss

Your computer is the primary repository for your photos. The iPhone is not a place to keep backup photos.

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Answer 11

elcpu

Level 7

31,586 points

Jul 7, 2016 8:09 AM in response to knobuss

knobuss wrote:

How would I be able to get my pictures back?

Import them from the iPhone that contains them into your computer. Then sync them from that computer to whatever iPhone you want them in using iTunes as shown in the second article below.

Import photos and videos from your iPhone, iPad, or iPod touch - Apple Support

Keep your photos safely stored and up to date on all your devices - Apple Support

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