Q: Login for bank app does not work on iPhone 5S but does on 6
Downloaded the new bank app to both an iPhone 5S and to an iPhone 6. Using the same login credentials, can not login in on the 5S but works with the 6 (and credentials work on website login). Have deleted app, restarted 5S, reinstalled, repeated, and even updated IOS, but still does not work. Bank has no solution.
iPhone 5s, iOS 9.3.2
Posted on May 17, 2016 7:33 AM
This suggestion may come off poorly, but trust me on this one...
Your iPhone 5s has a smaller screen than your 6, and so the keyboard miss-clicks can be higher. If you don't already use one, I would suggest a password protection app like 1password where you can keep all of your passwords, tap/copy the needed password for the given site or app, and then simply paste it in the field.
There is also the newest option directly from Apple through the Notes app, where you can lock a given note with a password to protect the viewing of its contents.
Keep your notes secure with password-protection - Apple Support
Essentially, copy the password, paste it in the field on the site and see that it works. Then follow this by doing the same within the app. You should be golden unless this is an act of the Sasquatch.
Posted on May 17, 2016 7:57 AM