I have an IPhone 5s. I have an iTunes account both work fine. I can purchase things from iTunes etc. however iTunes wont recognize my phone. there is no iPhone icon over to the left. both the phone and iTunes are running the latest version.im lost.
iPhone 5s, iOS 9.3.2, thanks for any help.
First, (if possible) rule out faulty USB docking cable as the cause by trying a difference cable, or use the current cable with another device to confirm it works properly.
If you have not already, do a Restart on the iPhone
Restart your iPhone, iPad, or iPod touch - Apple Support
Also, shut down (power off) computer and disconnect all USB devices. You can leave standard USB keyboard/mouse connected, if used. If your computer is a laptop, connect its power adapter so that it's not running on battery power. Start up computer, run iTunes, and connect iPhone to a direct USB port on the computer, by itself.
If that does help, and the iPhone is recognized by the computer but not by iTunes, try this procedure to restart the Apple Mobile Device Service
Restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support
If that does not help either, you may want to completely remove iTunes and related software components. This Apple document lists all components of an iTunes installation, and the precise order to uninstall them
Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support
Then download and install the latest version of iTunes
Thanks for the reply. I have already done all of this and it doesn't help. still nothing. I dread the thought of a factory reset. Lol
I don't think your the only one. The latest update has bricked my ipad 2, I was trying to sort it late last night and have tried all the online helps and had customer support...strangely I cannot access any of the support or logs or my personal details ( cover etc ) for that ipad...my new ipad and very one series one can be checked. I think 9.3.2 (which I was updating at the time) is the cause. I hope they resolve this or I have a new tea coaster 😟
i have an iphone 5s and cannot get itunes to recognize it.
