Error Code 0x80020025 "the disc drive is not supported"

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Error Code 0x80020025 "the disc drive is not supported"

Hi. I own an emac, and am completely at my wit's end with it. If anybody could me help me solve my problem, I would be extremely grateful.

Initially, the computer began locking up every few minutes. After trying everything else, I eventually conceded and used the restore CD to completely erase the Hard Drive and restore the whole machine. I am now attempting to use the computer only exactly as it would have been as if brand new - including avoiding all system updates.

So far, two days into the experiment the freezing problem seems to be solved but it is now, for some reason, not allowing me to burn CDs using the computer's own internal CD drive! When I put a blank CD in, it tells me "The disc could not be used because the disc drive is not supported. (Error code 0x80020025)," and then it ejects the CD.

Even more baffling (to me, at least) is that upon checking my system profiler under my ATA hardware it says:

SONY CD-RW CRX315E:

Manufacturer: SONY
Model: SONY CD-RW CRX315E
Revision: NAK4
Serial Number:
Drive Type: CD-RW/DVD-ROM
Disc Burning: Not Supported
Removable Media: Yes
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal

The important part here, of course, is that it recognizes my CD drive, and even recognizes that it is a CD-RW drive... but somehow has also decided Disc Burning is "Not Supported."

I am out of ideas what to do with this thing. Has anyone else seen anything like this? Does anyone have any suggestions of what to try? I'm sure I am just missing something, but I cannot think what else to do.

Thank you in advance!!

Adrian

Emac Mac OS X (10.3)

Posted on Dec 2, 2006 5:20 PM

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Answer 1

JMVP

Level 6

16,851 points

Dec 3, 2006 6:11 AM in response to Kerrihard

Kerrihard,

Welcome to the Apple Discussions!

If your Mac is really running 10.3 exactly, you want to download and apply the Mac OS X Combo Update 10.3.9. Run Disk Utility> Repair Permissions before and after. You can also see if Superdrive Firmware Update applies to your eMac model.

But first, check your eMac serial number against the ranges listed in eMac Repair Extension Program for Video and Power Issues.

Also, before updating to 10.3.9, check the hard drive's basic integrity; that may account for the freezing you were experiencing. If you open Disk Utility, does the hard drive SMART status read "verified"? If there were physical bad sectors on the disk, that could cause the freezing; when you fully erase a hard drive by writing zeros to it, that forces the hard drive's firmware to update it's map of bad sectors to avoid using, and can revive a failing disc for year for further service. So, you may have already taken care of that.

You can also use the OS X Install disk to run Disk Utility> Repair Disk, as described in Using Disk Utility and fsck. Take note of any errors reported and if repairs are reported, re-run Repair Disk until it gets a clean bill of health (or becomes obvious to you that Disk Utility can't make the repair, in which case you can repeat the zero and install or try DiskWarrior.

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Answer 2

Kerrihard Author

Level 1

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Dec 5, 2006 2:56 AM in response to JMVP

Hi, thanks a lot for responding to my question. Unfortunately, I am still having some problems...

I followed all the steps you suggested for me; running repair disk, ensuring that my Hard Drive S.M.A.R.T. status was verified (although it had already become verified by the restore)... I also checked my serial number and learned it was not in the range for the Repair Extension Program, and learned the Superdrive Firmware Update does not apply to my model.

I then downloaded and applied the Combo Update to 10.3.9. After doing so, my CD burner worked again... but then the freezing problem instantly returned. I had no firewire drives attached, and so there seemed like there was nothing about my computer that should be causing any conflicts at all.

I then restored 10.3 again, and then updated to 10.3.9 several more times... each time having the same results: 10.3 didn't freeze but didn't recognize the CD burner, and 10.3.9 recognized the CD burner but froze every 10-15 minutes.

I then attempted to compromise, hoping to find an update somewhere in between that would work for me. I could go as high as 10.3.2 without it freezing, but still with no CD-R, and then 10.3.3 has the CD-R, but freezes even worse than 10.3.9.

What could be going on here? It all seems very strange to me. Why would these updates be causing my computer to freeze? And why now? I know I updated to well past 10.3.3 before these problems began arising in the first place. With the firewire drives disconnected and the hard drive completely wiped clean, there are only two things that make my Emac at all different than its stock form: An airport wireless network card (which has been working fine for years), and an external monitor plugged into the Mini-VGA port (which has been working fine for about 4-5 months). Maybe somehow those are involved in this? Otherwise, I'm pretty well stumped. Maybe the hardware is just failing?

Sorry to have such a long and convoluted question here. Thank you again for any assistance. 🙂

-Adrian

Emac Mac OS X (10.3)

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Answer 3

JMVP

Level 6

16,851 points

Dec 5, 2006 5:57 AM in response to Kerrihard

This is puzzling, all right. While the serial number range in the capacitor repair extension program may not be exclusive, that your Mac runs without freezing in 10.3 but freezes in 10.3.9 does point to it being a different issue. While not all the capacitors in the eMac are readily visible, you can visually inspect those in the eMac PRAM battery compartment (see eMac - Do-It-Yourself) and check for evidence of bulging or leaking capacitors (if there's any evidence of leakage, don't touch the residue!).

That the internal Sony drive doesn't work in 10.3 is strange if that was the original installed drive. I wonder if whether in 10.3 running Patchburn would help. That would be at best a kludge, through; you'd want 10.3.9 for the various stability and security updates it offers compared to 10.3

Unless the Airport card has somehow worked loose in it's socket or has developed a short after several years of working (that would be very rare), I don't think that accounts for the behavior you're experiencing. I don't recall seeing any reports linking use of the external video adapter to staility problems either. Have you ever used anything like the ScreenSpanningDoctor firmware hack? While neither the Airport card nor the video adapter are likely to be involved, it's still worth the time to remove both items and see if that affects the stability of 10.3.9

Did you run Repair Permissions before and after updating to 10.3.9?

Can you check the computer logs for messages timestamped around the time of the freezes in 10.3.9 to look for either explicit error messages or a common activity being performed each time? Use Applications> Utilities> Console to view the console.log and system.log files in particular. You can save the logs and post any pertinent or questionable messages both here and in the broader OX X 10.3.9 & Earlier forums.

I'd also try booting 10.3.9 in Safe Mode to see if eliminating third-party extensions and some OS X indexing functions helps, at least with being able to parse the console.log and other log results.

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Answer 4

Kerrihard Author

Level 1

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Dec 7, 2006 10:39 PM in response to JMVP

Okay... better news this time.

All the attempts to prevent freezing in 10.3.9 (checking the battery, removing the airport, running permissions more often, etc.) continued to fail... so I restored once again to 10.3 and downloaded the Patchburn utility you mentioned (which I had no idea existed).

The finder continued to not recognize the CD-R, but ITunes was now able to make CDs. So, inspired by that, I downloaded DiscBlaze - a separate program that is able to make both audio and data CDs. And that, fortunately, recognizes my CD-R and works great.

Soooo... now, I suppose this is less than ideal, because I still never really figured out what the problem was, and I am running an outdated OS, and my finder doesn't recognize CD-Rs... but I am actually quite pleased. I am able to easily make any CDs I need to, my computer has run beautifully the last few days without a single freeze, and it actually seems to be quicker and smoother than it was even before all these problems began.

So... for now, I am satisfied and will call my problem solved. However, if you ever have any other ideas of what this was all about, I would still love to hear it.

Alright. Thank you very much for your help. 🙂

Adrian

Emac Mac OS X (10.3)

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