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As with many others, my iPad Pro (9.7) was 'bricked' by yesterday's update (9.3.2).
I'm stuck with the 'plug into iTunes' screen and any attempt to download the restore option doesn't do anything.
If anyone has any information on a fix, please let me know.
No need to reply "me too"...or Apple bashing for releasing a flawed update, I'm sure there are plenty of other people with this situation, I'd hope this thread can deal with a solution.
Thanks!
Your device is under warranty. Take it back to the Apple store. Apple will either fix the device or get you a replacement. Let the Apple store do the update. Regardless of a hardware or software problem Apple owns the issue. Get Apple involved. If the store staff do the update and there is a problem then that will get the attention of Apple faster than posting on this board.
Your device is under warranty. Take it back to the Apple store. Apple will either fix the device or get you a replacement. Let the Apple store do the update. Regardless of a hardware or software problem Apple owns the issue. Get Apple involved. If the store staff do the update and there is a problem then that will get the attention of Apple faster than posting on this board.
Same happened to me few minutes ago. I contacted support and they said it is in "recovery mode". two options either plug it into a computer with itunes or bring it apple store and they can recover it for you. Supports suggests making an appointment before going to the store so that the wait wont be long.
Recovery mode (last night) sat there for an hour and then said there was a problem getting to the server. I have an appointment tomorrow
good luck, too far for me to drive to fix mine 😟
Spoke to Apple on the phone. They said to try 'recovery mode', reboot everything, then holding the Home button while plugging it into iTunes. I'll try that tonight, if not, I have an appointment tomorrow, so I'm not going to lose any sleep over this If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Unfortunately, this also happened to me. I tried various attempts at resetting my iPad Pro via iTunes and it would not work. I ended up taking to the Apple store and they had to replace it.
Wow, I just got my ipad pro 9.7 last week and it has the update ready. Glad I didn`t see it and install it before I found out about this issue. Srry to hear about this to people who got ipad messed up.
update...went to the apple store. they could not fix my ipad that froze after the update. They said it might be hardware issues so now i have to wait 5-7 days for my replacement since they did not have it in stock.
Has anyone's 12.9" iPad Pro been bricked by this update?
Wow! I've been fortunate enough that my update went without a hitch. I didn't do it through iTunes. Maybe that is the issue.
Good luck to those that had experienced the issue.
Same here, the update to 9.3.2 hangs and tells me to connect to iTunes. I brought it to the Apple store and they were unable to update my iPad as well. They replaced my iPad. Since the update was related to iTunes, I suspect the error 56 message being thrown is not the real issue (it isn't a hardware problem). Somehow the iPad Pro firmware update is failing for some reason and just happens to throw the error 56 code. Ideally in the case of an incomplete firmware update, the device should just restore the previous working iOS version. But I'm thinking that once you start to update the firmware there is no going back. It'd be interesting to hear from Apple what the problem was...
Store replaced. It is not repairable.
new new update:
i first got error 1671. ...update server could not he contacted! then itunes downloaded the software, then i hit update, then it said i had to restore instead then i got the black apple then i got three images that seemed to indicate that i should unplug, wait ten seconds and then plug back in. which i did. then itunes said ipad could not be updated unknown error (9). then the graphic to plug into itunes returned. did that and started over again. then i waited at the black apple then black apple went away and returned for more downloading.then it went dark and then i waited and i took the chance and hit the home buton. it said HELLO then back to "connect to itunes!!! that did not work. wne tto wifi and it said to connect to itunes (is has been connected the entire time!) shut down itunes then opned it up and got activate ipad. then did all the steps like it was a brand new ipad. kinda yeah. except where's my stuff!
Update 9.3.2 bricked my iPad Pro
