pjir96
Level 1 (12 points)
Notebooks

Q: MacBook Pro 13'' Early 2011 FaceTime camera problem

Hello,

 

I have problem with my FaceTime camera in MB Pro 13'' Early 2011 (2,3GHz, 4GB Ram, El Capitan 10.11.4).

I post image and hope someone can help me, when I open PhotoBooth or FaceTime for calls it's only show black screen but control light shows that camera is on (Green diode next to camera).

In iStyle - Czech Apple Premium Reseller, tell me, it's need to be changed the camera board, but i used the camera only for +-20 times so i don't think it's damaged or something.

If someone know what to do, please, let me know.

 

facetime.png

MacBook Pro, OS X El Capitan (10.11.4)

Posted on May 17, 2016 11:10 AM

by EZ Jim,Apple recommended
EZ Jim EZ Jim
Level 7 (22,547 points)
A:

One of these will fix your camera problem:

 

(1) If restarting your Mac doesn't fix the problem,

 

(2) use Apple's http://support.apple.com/kb/HT2090.

 

(BTW - The Troubleshooting article calls the camera an "iSight".  However, after the article was published, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD."  Regardless of the name of your built-in camera, the same info and troubleshooting applies.)

 

Be sure to test more than one Apple app (Photo Booth, FaceTime, iMovie, QuickTime Player, etc.) in more than one user account.  Do NOT use the "Guest" account for this test.  If you do not have more than one user account for the testing, create a new one now.  If you need help, how to do it is explained in http://support.apple.com/en-us/HT201754.

 

A "Standard" user account is all you need for testing.

 

(3) If your cam won't work properly even with Apple apps, use OS X Recovery to completely reinstall your Mac OS from the Recovery System stored on your startup drive.  Don't bother testing Skype or other third-party apps until you have your camera working with Apple apps.

 

(4) If none of the above suggestions resolve your trouble, contact Apple or an Apple-Authorized Service Provider to have your Mac professionally serviced. Be sure to backup your Mac and deauthorize iTunes before tendering it for service.

 

 

Message was edited by: EZ Jim

 

Mac OSX 10.11.5

Posted on May 18, 2016 11:31 AM

Close
pjir96

Q: MacBook Pro 13'' Early 2011 FaceTime camera problem

  • All replies
  • Helpful answers

  • by pjir96,

    pjir96 pjir96 May 18, 2016 1:45 AM in response to pjir96
    Level 1 (12 points)
    Notebooks
    May 18, 2016 1:45 AM in response to pjir96

    Today i install 10.11.5 and no change.

  • by coolguy 73,

    coolguy 73 coolguy 73 May 18, 2016 2:07 AM in response to pjir96
    Level 1 (8 points)
    Desktops
    May 18, 2016 2:07 AM in response to pjir96

    Can you start up your computer and hold 'd' until a progress bar appears? this will run a diagnostic test to check your hardware. post the results

  • by pjir96,

    pjir96 pjir96 May 18, 2016 5:27 AM in response to coolguy 73
    Level 1 (12 points)
    Notebooks
    May 18, 2016 5:27 AM in response to coolguy 73

    Hello,


    i tried this for min. 10 times - shut down, then on and hold D button, for 1minute i only see light grey screen then Apple logo and login screen (as normal). I unplug all external devices (audio jack, keyboard and mouse bluetooth module) but always the same - holding down D...light grey screen for around 1 minute...then Apple logo and login screen.

  • by EZ Jim,Apple recommended

    EZ Jim EZ Jim May 18, 2016 11:31 AM in response to pjir96
    Level 7 (22,547 points)
    May 18, 2016 11:31 AM in response to pjir96

    One of these will fix your camera problem:

     

    (1) If restarting your Mac doesn't fix the problem,

     

    (2) use Apple's http://support.apple.com/kb/HT2090.

     

    (BTW - The Troubleshooting article calls the camera an "iSight".  However, after the article was published, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD."  Regardless of the name of your built-in camera, the same info and troubleshooting applies.)

     

    Be sure to test more than one Apple app (Photo Booth, FaceTime, iMovie, QuickTime Player, etc.) in more than one user account.  Do NOT use the "Guest" account for this test.  If you do not have more than one user account for the testing, create a new one now.  If you need help, how to do it is explained in http://support.apple.com/en-us/HT201754.

     

    A "Standard" user account is all you need for testing.

     

    (3) If your cam won't work properly even with Apple apps, use OS X Recovery to completely reinstall your Mac OS from the Recovery System stored on your startup drive.  Don't bother testing Skype or other third-party apps until you have your camera working with Apple apps.

     

    (4) If none of the above suggestions resolve your trouble, contact Apple or an Apple-Authorized Service Provider to have your Mac professionally serviced. Be sure to backup your Mac and deauthorize iTunes before tendering it for service.

     

     

    Message was edited by: EZ Jim

     

    Mac OSX 10.11.5