Watch Hangs At Apple Logo Screen

I have been fighting this all day. Apple support chat couldn't help.


I have two of my three watches that will not restart past the Apple Logo screen. I have rebooted the phone several times. Toggled BT off and on endlessly. Forced restart of both watches at least 10 times by holding in the button and crown. Nothing works.


Sometimes the screen will blank off and come back to the logo, but no further.


I have unpaired the watches from the iPhone app. When they were paired, one of the "dead" watches did appear as connected on the iPhone settings Bluetooth screen.


I'm out of answers, short of taking the bloody things in to my local store, which will likely do no good. Anybody got an answer? Short of taking a hammer to them?

Posted on May 17, 2016 12:17 PM

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May 17, 2016 12:22 PM in response to SaleenDriver

Hi


As force restarting has not helped, you will need to contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watches serviced (under warranty, if eligible):


https://www.apple.com/support/watch/contact/


"If you see the Apple logo .. during startup, and your Apple Watch appears to restart or never fully starts up, contact Apple Support"

If your Apple Watch doesn't respond or won't turn on - Apple Support

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Nov 7, 2016 11:12 AM in response to SaleenDriver

My watch had a charge of about 50%


I dozed off, and when I woke up, the Watch was non-functional.


I attached it to the charger and saw the white apple logo.


I then went to my iPhone and rebooted, and when I then returned to the watch, it was functional.


I'm not sure if rebooting the iPhone played a part in this effort.

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Watch Hangs At Apple Logo Screen

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