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yalie
Level 1 (4 points)
iTunes

Q: Missing TV episode

I subscribed to RuPaul Season 8.  The episodes are broadcast Monday nights and have been available for downloading the next morning.  Today-- nothing.   iTunes lists Season 8, Episode 10, acknowledges I subscribed to Season 8, and wants to charge me $3.99 for Episode 10 !!  Please Fix This.

iMac, iPhone OS 3.0.1

Posted on May 17, 2016 1:33 PM

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yalie

Q: Missing TV episode

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  • Helpful answers

  • by King_Penguin,

    King_Penguin King_Penguin May 18, 2016 12:48 AM in response to yalie
    Level 10 (133,646 points)
    iTunes
    May 18, 2016 12:48 AM in response to yalie
    Please Fix This.

    As you already know you are talking to  fellow users on these user-to-user forums, not iTunes Support nor Apple, we can't fix it

     

    That episode is included in the pass ? What have you tried to see if it lets you download it e.g. logging out and back into your account, rebooting your Mac ? If you still can't download it try contacting iTunes Support

  • by yalie,

    yalie yalie May 18, 2016 8:05 AM in response to King_Penguin
    Level 1 (4 points)
    iTunes
    May 18, 2016 8:05 AM in response to King_Penguin

    Thanks for offering suggestions.  Apple's crazy quilt approach to web support design occasionally makes it difficult to report a deficiency.  Subscription TV episodes are usually available for downloading about 6 hours after broadcast.  In this case, the download link showed up 17 hours after broadcast.  During the interim, iTunes illogically recognized me as a season subscriber and also wanted me to pay for the new episode.