arosenleaf
Level 1 (8 points)
iWork

Q: presentation not displaying on projector

I Am a teacher. I use keynote to deliver notes/lecture to my students. Today, after I finished class I escaped from my presentation and made preparations to restart it. When I hit "play", the presenter view appeared on my MacBook Pro retina (as it typically does), and had no issue coming up on my iPad. but on my projector it kept showing my desktop. I escaped and tried again, same thing. I unplugged the projector cable from my thunderbolt port then rep lugged it in: same result. I mirrored the display of the mbp and projector. Came up on the MBP and not the projector. i then tried to quit the program, which took some time. When I re-opened, the keynote screen became transparent. I then quit out of it and restarted the computer. This resolved the issue, but after my next presentation it was the same thing. I have run a disk utility scan and it says nothing is wrong. I am running the latest version of El Cap, in fact I just updated last night. Could the update be causing this? Also, while this was happening I was unable to restart or shut down the computer. I had to do a hard shut down by pressing and holding the power button. Ideas?

MacBook Pro with Retina display, OS X El Capitan (10.11.5), Keynote (latest version)

Posted on May 17, 2016 4:11 PM

Close
arosenleaf

Q: presentation not displaying on projector

  • All replies
  • Helpful answers

  • by Gary Scotland,Helpful

    Gary Scotland Gary Scotland May 18, 2016 8:07 AM in response to arosenleaf
    Level 6 (14,543 points)
    Desktops
    May 18, 2016 8:07 AM in response to arosenleaf

    Try resetting Keynote,  perform all the steps in the order listed

     

    To uninstall Keynote, you must use an application removal tool for this procedure to work

    Appcleaner is free and works well for this procedure, it can be download from here:    Appcleaner

     

    • uninstall Keynote with a removal tool
    • empty the trash
    • shut Down the Mac (Apple menu > Shut Down)
    • wait 10 seconds, then press the power button
    • immediately after you hear the start up tone, hold down the Shift key
    • release the Shift key when you see the grey Apple screen, start up will take a few minutes longer than usual as the Mac is performing a software repair
    • after the repair and the Mac is fully booted, restart the Mac normally, (Apple > Restart)
    • install Keynote from the Mac App Store

  • by arosenleaf,

    arosenleaf arosenleaf May 18, 2016 8:10 AM in response to Gary Scotland
    Level 1 (8 points)
    iWork
    May 18, 2016 8:10 AM in response to Gary Scotland

    Gary, thank you. While doing this did improve the speed of my system overall, the problem has not resolved, and I have to re-boot after each time I do a presentation. Starting to wonder if this is not to do with my use of the keynote remote feature on the iPad. I think i may go back to my previous remote (a little mono price remote) and see if I still have these problems afterwards.

  • by Gary Scotland,Helpful

    Gary Scotland Gary Scotland May 19, 2016 8:09 AM in response to arosenleaf
    Level 6 (14,543 points)
    Desktops
    May 19, 2016 8:09 AM in response to arosenleaf

    1 - Download and install Etrecheck, it is a software reporting utility, If you post the report here, I can check if there is anything interfering with your system.

    The report does not display personal information and does not change your system configuration, full details are on the website.

     

    www.etrecheck.com




    2 - Do you have any of the following applications installed on the Mac, they are known to cause issues with Keynote:


    • antivirus software
    • so called cleaning or optimising applications (memory cleaner,  Mac Cleaner,  MacKeeper )
    • screen sharing applications such as Duet

  • by arosenleaf,

    arosenleaf arosenleaf May 19, 2016 8:09 AM in response to Gary Scotland
    Level 1 (8 points)
    iWork
    May 19, 2016 8:09 AM in response to Gary Scotland

    Gary,

    Thank you for your help. The Etrecheck report is below. As for question #2 - I do not have a cleaner/optimizer app installed. I do have Duet, but it was not in use at the time. In testing things yesterday I noticed that this is only an issue when i use the iOS app as a remote for the computer through Keynote. if I use my old-school presenter remote then I have no problems. Still having issues with shutdown/restart, though. I have to do a hard shutdown to get it to turn off and then turn it back on if needed.

     

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-05-19 09:02:30

    Download EtreCheck from https://etrecheck.com

    Runtime 2:02

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    Issues with Keynote program when used with iOS remote. Program becomes unresponsive after end of presentation, window will become transparent, presentation will not display on projector. Have to restart. Computer will not restart and I have to force shut down.

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, Mid 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro10,1

        1 2.7 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 202

     

    Video Information: ⓘ

        Intel HD Graphics 4000

        NVIDIA GeForce GT 650M - VRAM: 1024 MB

            Color LCD 2880 x 1800

            VGA Display 800 x 600 @ 60 Hz

     

    System Software: ⓘ

        OS X El Capitan 10.11.5 (15F34) - Time since boot: about one hour

     

    Disk Information: ⓘ

        APPLE SSD SM768E disk0 : (751.28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 750.42 GB (250.18 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        ST1000LM024 HN-M101MBB disk2 : (1 TB) (Rotational)

            disk2s1 (disk2s1) <not mounted> : 32 KB

            Abraham Lincoln (disk2s3) /Volumes/Abraham Lincoln : 1.00 TB (9.07 GB free)

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Sunplus Innovation Technology  USB to Serial-ATA bridge

        SINO WEALTH USB Composite Device

        Brother HL-L2305 series

        2.4G  Wireless Receiver 

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

            BUFFALO INC. HD-PATU3

     

    Configuration files: ⓘ

        /etc/sysctl.conf - File exists but not expected

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Applications/Toast 11 Titanium/Spin Doctor.app

        [not loaded]    com.hzsystems.terminus.driver (4 - 2015-02-26) [Support]

     

            /Incompatible Software/Parallels Service.app

        [not loaded]    com.parallels.kext.prl_hid_hook (6.0 12094.676494 - 2012-07-26) [Support]

        [not loaded]    com.parallels.kext.prl_hypervisor (6.0 12094.676494 - 2012-07-26) [Support]

        [not loaded]    com.parallels.kext.prl_netbridge (6.0 12094.676494 - 2012-07-26) [Support]

        [not loaded]    com.parallels.kext.prl_usb_connect (6.0 12094.676494 - 2012-07-26) [Support]

        [not loaded]    com.parallels.kext.prl_vnic (6.0 12094.676494 - 2012-07-26) [Support]

     

            /Library/Extensions

        [not loaded]    com.displaylink.dlusbncm (1.11.0 - SDK 10.9 - 2016-05-16) [Support]

        [loaded]    com.displaylink.driver.DisplayLinkDriver (2.3b (58024) - SDK 10.9 - 2016-05-16) [Support]

        [loaded]    com.kairos.driver.DuetDisplay (1.1.2 - SDK 10.11 - 2016-05-16) [Support]

        [loaded]    net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8 - 2016-05-16) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6 - 2016-05-16) [Support]

        [not loaded]    com.globaldelight.driver.BoomDevice (1.1 - SDK 10.1 - 2016-05-16) [Support]

        [not loaded]    com.hzsystems.driver.CDSDAudioCaptureSupport (1.5 - 2016-05-16) [Support]

        [not loaded]    com.kodak.printer.XXXX.kext (2.1.0 - 2016-05-16) [Support]

        [not loaded]    com.roxio.BluRaySupport (1.1.6 - 2016-05-16) [Support]

        [not loaded]    com.splashtop.driver.SRXDisplayCard (1.6 - SDK 10.7 - 2016-05-16) [Support]

        [not loaded]    com.splashtop.driver.SRXFrameBufferConnector (1.6 - SDK 10.7 - 2016-05-16) [Support]

        [not loaded]    com.squirrels.driver.AirParrotSpeakers (1.7 - SDK 10.7 - 2016-05-16) [Support]

        [not loaded]    com.vara.driver.VaraAudio (1.0.2 - 2016-05-16) [Support]

        [not loaded]    com.wacom.kext.pentablet (Pen Tablet 5.3.0-3 - SDK 10.8 - 2016-05-16) [Support]

        [not loaded]    net.telestream.driver.IODVDImage (1.0.4.1 - 2016-05-16) [Support]

     

            ~/Library/Services/ToastIt.service/Contents/MacOS

        [not loaded]    com.roxio.TDIXController (2.0 - 2014-04-09) [Support]

     

    Startup Items: ⓘ

        iScroll2: Path: /Library/StartupItems/iScroll2

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    8 Apple tasks

        [loaded]    151 Apple tasks

        [running]    79 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    45 Apple tasks

        [loaded]    154 Apple tasks

        [running]    91 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-05-12) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-12) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2016-02-14) [Support]

        [not loaded]    com.displaylink.useragent-prelogin.plist (2014-10-20) [Support]

        [running]    com.displaylink.useragent.plist (2014-10-20) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-01-25) [Support]

        [failed]    com.orbicule.uclocator.plist (2011-06-24) [Support]

        [not loaded]    com.splashtop.streamer-for-root.plist (2014-12-07) [Support]

        [loaded]    com.splashtop.streamer-for-user.plist (2014-12-07) [Support]

        [running]    com.wacom.pentablet.plist (2012-10-29) [Support]

        [running]    org.chromium.chromoting.plist (2016-03-08) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.JWVD.cbcache.plist (2014-05-21) [Support]

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-05-12) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-12) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2016-04-12) [Support]

        [loaded]    com.adobe.agsservice.plist (2015-09-24) [Support]

        [failed]    com.adobe.fpsaud.plist (2016-05-09) [Support]

        [running]    com.displaylink.displaylinkmanager.plist (2014-10-20) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-03) [Support]

        [failed]    com.icyblaze.iDocumentHelper.plist (2013-02-05) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-05-12) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-07-01) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-01-25) [Support]

        [failed]    com.orbicule.uc.plist (2011-05-12) [Support]

        [loaded]    com.prosofteng.DriveGenius.locum.plist (2013-05-02) [Support]

        [loaded]    com.sibelius.sari.plist (2011-02-04) [Support]

        [running]    com.splashtop.streamer-daemon.plist (2014-12-07) [Support]

        [loaded]    com.splashtop.streamer-srioframebuffer.plist (2014-12-07) [Support]

        [loaded]    com.stclairsoft.AppTamerAgent.plist (2011-08-23) [Support]

        [loaded]    net.sourceforge.MonolingualHelper.plist (2015-02-26) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2013-01-25) [Support]

        [running]    com.akamai.single-user-client.plist (2015-09-22) [Support]

        [running]    com.amazon.music.plist (2015-05-13) [Support]

        [failed]    com.aviator.agent.plist (2014-09-24) [Support]

        [running]    com.prosofteng.DGMonitor.plist (2012-08-15) [Support]

        [loaded]    com.splashtop.streamer-for-user.plist (2016-05-19) [Support]

        [running]    ws.agile.1PasswordAgent.plist (2014-08-19) [Support]

     

    User Login Items: ⓘ

        duet    Application  (/Applications/duet.app)

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Fantastical    Application  (/Applications/Fantastical.app)

        Google Drive    Application  (/Applications/Google Drive.app)

        Knock    Application  (/Applications/Knock.app)

        Subliminal    Application  (/Applications/Subliminal.app)

        Music Manager    Application Hidden (~/Library/PreferencePanes/MusicManager.prefPane/Contents/Helpers/MusicManagerH elper.app)

        Dropbox    Application  (/Incompatible Software/Dropbox.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

        BambooCore    Application Hidden (/Library/Application Support/Wacom/BambooCore.app)

     

    Other Apps: ⓘ

        [loaded]    J8RPQ294UB.com.skitch.SkitchHelper

        [running]    com.SmartCodeHQ.Subliminal.98592

        [running]    com.adobe.CCLibrary.299232

        [running]    com.adobe.CCXProcess.300192

        [running]    com.adobe.acc.AdobeDesktopService.161952.9CBB4D7D-DE1B-4E4A-B414-1CE04DB92251

        [running]    com.adobe.accmac.298592

        [running]    com.evernote.EvernoteHelper

        [running]    com.flexibits.fantastical.62112

        [running]    com.getdropbox.dropbox.1952

        [running]    com.google.GoogleDrive.3232

        [running]    com.google.musicmanager.158752

        [running]    com.kairos.duet.106912

        [running]    com.knock.mac.285792

        [running]    com.wacom.BambooCore.157792

        [running]    com.wacom.Consumer_TouchDriver.161312

        [running]    com.wacom.TabletDriver.161632

        [loaded]    408 Apple tasks

        [running]    219 Apple tasks

     

    Internet Plug-ins: ⓘ

        AdobePDFViewerNPAPI: 11.0.02 - SDK 10.6 (2013-02-20) [Support]

        Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-13) [Support]

        WacomNetscape: 2.1.0-1 - SDK 10.8 (2012-10-29) [Support]

        AdobePDFViewer: 11.0.02 - SDK 10.6 (2013-02-20) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        Scorch: 6.1.0 (2010-04-23) [Support]

        AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-12-11) [Support]

        iPhotoPhotocast: 7.0 (2010-03-30)

        RealPlayer Plugin: Unknown (2010-03-11) [Support]

        DirectorShockwave: 11.0.3r470 (2008-11-03) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-16)

        FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-13) [Support]

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]

        ActiveGS: 1.0 (2010-03-19)

        Musicnotes: 1.18.8 (2010-09-20) [Support]

        CouponPrinter-FireFox: Version 1.1.5 (2010-02-01)

        Silverlight: 5.1.30514.0 - SDK 10.6 (2015-02-26) [Support]

        Google Earth Web Plug-in: 5.1 (2015-02-26) [Support]

        AmazonMP3DownloaderPlugin101750: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 (2013-08-23) [Support]

        Default Browser: 601 - SDK 10.11 (2016-05-16)

        Flip4Mac WMV Plugin: 3.2.0.16   - SDK 10.8 (2014-03-28) [Support]

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

        SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-05-12) [Support]

        WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (2012-10-29) [Support]

        JavaAppletPlugin: Java 8 Update 71 build 15 (2016-01-27) Check version

        OfficeLiveBrowserPlugin: 12.2.7 (2010-10-14) [Support]

     

    User internet Plug-ins: ⓘ

        Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

     

    Safari Extensions: ⓘ

        1Password - AgileBits - http://agilebits.com/onepassword (2013-12-06)

        Honey - Honey Science Corporation (2015-12-14)

        FastestTube - Kwizzu - http://fastesttube.kwizzu.com/ (2015-09-03)

        Evernote Web Clipper - Evernote Corp. - http://evernote.com (2015-08-20)

     

    3rd Party Preference Panes: ⓘ

        Akamai NetSession Preferences (2015-09-22) [Support]

        remoting_host_prefpane (2016-03-30) [Support]

        Flash Player (2016-05-09) [Support]

        Flip4Mac WMV (2014-03-28) [Support]

        Java (2016-01-27) [Support]

        MusicManager (2015-11-17) [Support]

        Notifyr (2014-08-26) [Support]

        Perian (2011-07-23) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 750.42 GB Disk used: 500.24 GB

        Destinations:

            HD-PATU3 [Local]

            Total size: 1.00 TB

            Total number of backups: 95

            Oldest backup: 9/2/14, 9:55 AM

            Last backup: 5/19/16, 8:05 AM

            Size of backup disk: Too small

                Backup size 1.00 TB < (Disk used 500.24 GB X 3)

     

    Top Processes by CPU: ⓘ

            11%    kernel_task

            10%    system_profiler

             5%    WindowServer

             1%    Subliminal

             1%    Adobe CEF Helper(2)

     

    Top Processes by Memory: ⓘ

        1.65 GB    com.apple.WebKit.WebContent(11)

        1.60 GB    kernel_task

        541 MB    Keynote

        508 MB    Safari

        492 MB    mdworker(8)

     

    Virtual Memory Information: ⓘ

        1.72 GB    Free RAM

        14.00 GB    Used RAM (2.69 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        May 19, 2016, 07:48:27 AM    Self test - passed

        May 18, 2016, 11:05:07 AM    /Library/Logs/DiagnosticReports/Microsoft Word_2016-05-18-110507_[redacted].hang

            /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word

        May 18, 2016, 09:54:29 AM    /Library/Logs/DiagnosticReports/backupd_2016-05-18-095429_[redacted].cpu_resour ce.diag [Details]

            /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd

        May 18, 2016, 08:52:40 AM    ~/Library/Logs/DiagnosticReports/Keynote_2016-05-18-085240_[redacted].crash

            com.apple.iWork.Keynote - /Applications/Keynote.app/Contents/MacOS/Keynote

        May 18, 2016, 08:34:16 AM    /Library/Logs/DiagnosticReports/backupd_2016-05-18-083416_[redacted].cpu_resour ce.diag [Details]

        May 17, 2016, 04:56:29 PM    /Library/Logs/DiagnosticReports/Drive Genius 3_2016-05-17-165629_[redacted].cpu_resource.diag [Details]

            /Applications/Drive Genius 3.app/Contents/MacOS/Drive Genius 3

        May 17, 2016, 12:38:24 PM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-05-17-123824_[redacted].crash

            com.adobe.acc.AdobeCreativeCloud - /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud

        May 16, 2016, 08:56:57 PM    /Library/Logs/DiagnosticReports/Google Drive_2016-05-16-205657_[redacted].crash

            com.google.GoogleDrive - /Applications/Google Drive.app/Contents/MacOS/Google Drive

        May 16, 2016, 08:56:56 PM    /Library/Logs/DiagnosticReports/ConsumerTouchDriver_2016-05-16-205656_[redacted ].crash

            com.wacom.Consumer_TouchDriver - /Library/Application Support/Tablet/PenTabletDriver.app/Contents/Resources/ConsumerTouchDriver.app/C ontents/MacOS/ConsumerTouchDriver

        May 16, 2016, 08:54:35 PM    ~/Library/Logs/DiagnosticReports/Skype_2016-05-16-205435_[redacted].crash

            com.skype.skype - /Applications/Skype.app/Contents/MacOS/Skype

        May 16, 2016, 02:08:14 PM    ~/Library/Logs/DiagnosticReports/BambooCore_2016-05-16-140814_[redacted].crash

            com.wacom.BambooCore - /Library/Application Support/Wacom/BambooCore.app/Contents/MacOS/BambooCore

  • by Gary Scotland,

    Gary Scotland Gary Scotland May 19, 2016 9:32 AM in response to arosenleaf
    Level 6 (14,543 points)
    Desktops
    May 19, 2016 9:32 AM in response to arosenleaf

    Duet is in fact running in the background on your system, I suggest as a test you to completely uninstall Duet, and see how this works running Keynote.

    To uninstall Duet you must use an application removal tool, I use Appzapper but Appcleaner works well, its safe to use and its free.

    You can down load it here:     Appcleaner


     

    When I want to run Duet, I re-install afresh,  then when finished I uninstall it again. For all practical purposes, Duet is incompatible with Keynote.

  • by arosenleaf,

    arosenleaf arosenleaf May 19, 2016 12:35 PM in response to Gary Scotland
    Level 1 (8 points)
    iWork
    May 19, 2016 12:35 PM in response to Gary Scotland

    I uninstalled Duet and re-started. Same problem happened at the end of this last class period. Now it is displaying on the projector, but not on my MBP screen (the presenter notes), and unable to get any response from the keynote window after the presentation. I could use the keyboard to restart the presentation, but I was unable to click anywhere in the window, it was pretty much frozen. It did the same thing whether I used the traditional remote or the iPad remote. Wondering if I should just do a wipe and clean reinstall of my system?

  • by Gary Scotland,

    Gary Scotland Gary Scotland May 20, 2016 6:25 AM in response to arosenleaf
    Level 6 (14,543 points)
    Desktops
    May 20, 2016 6:25 AM in response to arosenleaf

    If Iv tried two or three problem solving methods and Im still stuck, a clean install is usually the quickest and most reliable way of sorting out software problems.

  • by arosenleaf,

    arosenleaf arosenleaf May 20, 2016 6:30 AM in response to Gary Scotland
    Level 1 (8 points)
    iWork
    May 20, 2016 6:30 AM in response to Gary Scotland

    Thanks for al of your help, Gary! I really appreciate it! I guess I know what i will be doing over the weekend!

  • by arosenleaf,

    arosenleaf arosenleaf May 23, 2016 11:40 AM in response to arosenleaf
    Level 1 (8 points)
    iWork
    May 23, 2016 11:40 AM in response to arosenleaf

    So over the weekend I did a clean reinstall of the system software and restored my files from a time machine backup. Same issue repeated today. Next class period I am going to try the same presentation with Powerpoint. I want to see if this is a Keynote specific issue or a system-wife issue. Apple, you need to fix your buggy software! I am running out of reasons to remain a customer.