Q: iPad was locked; used recovery mode, however i don't have an image to recover from... what alternativ do i have?
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May 17, 2016 6:34 PMby nnphs,unfortunately, the device is disabled. so, only thing I can do is connect it to iTunes and follow the erase process by pressing the two buttons... once I finish that, I see the iPad in iTunes with option for recover from a local file, which I don't have.
Hence, I am not able to get to the step of "hello" to get it to setup as new...
I can really use someone's help here...
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May 17, 2016 6:42 PMby TMHahn,Gotcha. Does THIS help?
Erase your device with recovery mode
If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.
- Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
- While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.
When you see the option to Restore or Update, choose Restore.
iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
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May 17, 2016 6:48 PMby nnphs,I don't get the restore or update. But instead get a following. and when I click restore iPad, it opens browser window looking for *.IPSW file to restore it from. While this is happening my ipad is connected to the laptop and on the ipad scree I see a cable going into an iTunes image...
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May 17, 2016 7:04 PMby TMHahn,So you saw this... (only I know this says "iPad Air" - it's a stock photo off the internet)
And then you click this... (again, iPad, not iPhone)
Then this? (only, again, it's an iPad, not an iPhone, I realize)
Okay, stay with me here... In the past, I've "right-clicked" Restore so I could choose which backup I wanted to use. If you just click "Restore," it shouldn't search for the file. It should just restore your iPad. Are you using the most recent version of iTunes?
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May 17, 2016 7:14 PMby elcpu,Try the following in exactly this order. Please do not skip any steps.
Turn off your iOS device.
Connect the device charging cable to the computer only (not to the device yet).
Open iTunes on your computer.
Press and hold the power button on your device and don’t let go.
Connect the cable to the device while keeping the power button pressed down.
Wait until the computer detects the device and wait for it to restore.
Restore as New first and then restore from backup if desired.
