HT201352: Get the latest version of iTunes
Learn about Get the latest version of iTunesQ: When I try to install an update to iTunes to my Windows 7 computer I get the following message: “There is a problem with thi ... When I try to install an update to iTunes to my Windows 7 computer I get the following message: “There is a problem with this Windows Installer package. A program required for this install to complete could not be run.” Please help. more
-
All replies
-
Helpful answers
-
by Carolyn Samit,May 18, 2016 4:28 AM in response to koby.shomron
Carolyn Samit
May 18, 2016 4:28 AM
in response to koby.shomron
Level 10 (120,579 points)
Apple WatchHi..
Try this support article > If you see a “Windows installer package” error message when you try to uninstall iTunes from your PC
-
May 18, 2016 4:46 AM in response to Carolyn Samitby koby.shomron,Hi
My problem is not to 'Uninstall'. I have managed to uninstall iTunes. However, when I try to reinstall I'm getting the "Windows installer package" message.
-
May 18, 2016 12:15 PM in response to koby.shomronby turingtest2,With that particular error the usual fix is to repair Apple Software Update first, then the rest of the installation should go smoothly.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with third party software.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
tt2