help me !!

Hey, I REALLY need help. ive been stupid and forgot my password on my phone after recently changing it. ive tried that many times ive disabled my phone. i have the recent update of itunes and computer is all up to date. ive put my phone into recovery mode and connected to itunes, gone to restore, accepted all i need to accepts and then nothing!!! no progress bars on phone or on computer, just a box in the bottom saying done? help me. i need my phone for work purposes.